boskovuk Posted May 25, 2003 Report Share Posted May 25, 2003 I am in trial mode. My Win2K machine has two disks (one with FAT32 and the other NTFS file systems). I am trying to do the simple backup operation, only a folder, with several subfolders. Total size is ~50 MB. A few questions: o This backup process somehow takes 12 minutes to complete; why? It happens only on this machine, regardless of the disk (FAT32 or NTFS) used as a destination for the Backup Set. o What does this error means and is it the caues of this problem? Suggestions welcome. Below is attached the log info after the backup process is completed. + Executing Immediate Backup at 24/05/2003 9:47 AM (Execution unit 1) To Backup Set test-sa-OWL... Can't use Open File Backup option for stojmenovic on Local disk (D:), error -3047 (disk inactivity threshold not met) - 24/05/2003 9:47:55 AM: Copying stojmenovic on Local disk (D:) 24/05/2003 9:59:29 AM: Snapshot stored, 53 KB 24/05/2003 9:59:31 AM: Comparing stojmenovic on Local disk (D:) 24/05/2003 9:59:55 AM: Execution completed successfully Completed: 230 files, 48.2 MB, with 17% compression Performance: 94.7 MB/minute (74.0 copy, 137.5 compare) Duration: 00:11:59 (00:10:57 idle/loading/preparing) Link to comment Share on other sites More sharing options...
AmyJ Posted May 30, 2003 Report Share Posted May 30, 2003 We are currently investigating these types of errors. To be notified when there is a solution or an update, please subscribe to the following mailing list: http://list.dantz.com/mailman/listinfo/roff Link to comment Share on other sites More sharing options...
AmyJ Posted June 2, 2003 Report Share Posted June 2, 2003 Try the following Registry edit and post results: The registry key to change is HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Roff\Paramaters Replace all occurrences of "{windirplain}" with the appropriate Windows directory (most likely "winnt"). Also make sure that all double backslashes ("\\") are replaced by singles ("\"). A reboot is required to make this change effective. Link to comment Share on other sites More sharing options...
boskovuk Posted June 9, 2003 Author Report Share Posted June 9, 2003 I have changed suggested registry key. Its current form is: \pagefile.sys *\ntuser.dat *\ntuser.dat.log \System Volume Information\* @\winnt\* !@\winnt\profiles\* *\usrclass.dat \Program Files\Dell\OpenManage\Array Manage\* \WINNT\system32\ServerAppliance\data\* \Dell\KickStart\* *\usrclass.dat.log However, I do not see that this change fixes anything (see the detailed log below). Again, I was able to restore the whole directory (and subdirectories) in a few seconds (without any errors): + Executing Restore from Backup at 09/06/2003 3:58 PM (Execution unit 1) To volume Retrospect on BACKUP DISK (F:)... - 09/06/2003 3:58:14 PM: Restoring from test5-owl-to-NTFSdisk 09/06/2003 3:58:51 PM: Execution completed successfully Completed: 287 files, 49.4 MB Performance: 84.6 MB/minute Duration: 00:00:37 This is the detailed log of 'backup' procedure with error codes: + Executing Immediate Backup at 09/06/2003 3:38 PM (Execution unit 1) To Backup Set test5-owl-to-NTFSdisk... Can't use Open File Backup option for FA128 on Local disk (D:), error -3047 (disk inactivity threshold not met) - 09/06/2003 3:38:48 PM: Copying FA128 on Local disk (D:) 09/06/2003 3:51:28 PM: Snapshot stored, 17 KB 09/06/2003 3:51:30 PM: Comparing FA128 on Local disk (D:) 09/06/2003 3:51:35 PM: Execution completed successfully Completed: 83 files, 4,529 KB, with 39% compression Performance: 58.9 MB/minute (44.2 copy, 88.4 compare) Duration: 00:12:46 (00:12:36 idle/loading/preparing) Can't use Open File Backup option for stojmenovic on Local disk (D:), error -3047 (disk inactivity threshold not met) - 09/06/2003 3:51:35 PM: Copying stojmenovic on Local disk (D:) 09/06/2003 3:52:09 PM: Snapshot stored, 65 KB 09/06/2003 3:52:11 PM: Comparing stojmenovic on Local disk (D:) 09/06/2003 3:52:34 PM: Execution completed successfully Completed: 287 files, 49.4 MB, with 17% compression Performance: 111.7 MB/minute (92.5 copy, 141.0 compare) Duration: 00:00:59 (00:00:04 idle/loading/preparing) 09/06/2003 3:52:34 PM: 2 execution errors Total performance: 102.4 MB/minute with 19% compression Total duration: 00:13:45 (00:12:42 idle/loading/preparing) Link to comment Share on other sites More sharing options...
AmyJ Posted June 9, 2003 Report Share Posted June 9, 2003 What else is running on the machine when the backup is executed? Restores are not affected by Open File Backup. OFB will try for up to 10 minutes to snap a picture of the source drive. Link to comment Share on other sites More sharing options...
boskovuk Posted June 10, 2003 Author Report Share Posted June 10, 2003 AmyC, The problem is gone. I followed your suggestion and closed all applications and did some process-cleanup procedure. After I restarted the machine, both the backup and the restore procedures worked as expected. I still do not what caused the problem. At this time, I have several applications opened and Retrospective is working smoothly. Therefore, I'm guessing that some of those 'services' or 'processes' that i have disabled/killed caused previous problems. Thanks for the support and help This is the latest test case log info: + Executing Immediate Backup at 09/06/2003 11:44 PM (Execution unit 1) To Backup Set test6-owl-to-NTFSdisk... - 09/06/2003 11:44:28 PM: Copying downloads_instalacije on E-drive (celeron500) on Pigeon 10/06/2003 12:42:30 AM: Snapshot stored, 1,349 KB 10/06/2003 12:42:32 AM: Comparing downloads_instalacije on E-drive (celeron500) on Pigeon 10/06/2003 3:02:41 AM: Execution completed successfully Completed: 6379 files, 4.2 GB, with 0% compression Performance: 84.3 MB/minute (73.7 copy, 98.6 compare) Duration: 03:18:12 (01:38:25 idle/loading/preparing) Link to comment Share on other sites More sharing options...
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