mlbooz Posted May 2, 2003 Report Share Posted May 2, 2003 I updated my system to OS 9.2.2, and everything works fine except Retrospect can't see the QPS CD RW drive. Toast sees the drive and works fine, the OS System Profiler sees the drive, but Retrospect does not. I found or was sent an FAQ, but it was about 9.2.1, and whatever it said, I tried it, and it didn't work. Can anyone help me please? I need to do a backup so I can upgrade to OSX (Jaguar). (More problems ahead!!) Thanks, Martha Link to comment Share on other sites More sharing options...
AmyJ Posted May 2, 2003 Report Share Posted May 2, 2003 While in Retrospect, go to Configure > Devices > Device Status and list Vendor, Product and Version for your drive. Link to comment Share on other sites More sharing options...
mlbooz Posted May 3, 2003 Author Report Share Posted May 3, 2003 Thank you for trying to help. When I go to Configure as instructed, and open the window, it says, "No Devices Found". That's what I said in my original post. It also says "devices must be mounted on the desktop." With Toast 4.1, which is the software that came with the drive, the disk does not mount on the desktop. If it were a new Backup Set C, the disk isn't even formatted yet. The thing that gets me is that it worked FINE before I upgraded to OS 9.2.2. sigh. Okay, here's a question. I want to backup to Backup Set B. I tried it both with and without 1-Backup Set B in the CDRW drive. Which is correct? I also tried to back up to a new Backup Set C (no disks as yet), and Retrsopect still did not see the drive, much less the blank disk I had in the drive. Thank you again for trying to help!! Link to comment Share on other sites More sharing options...
AmyJ Posted May 5, 2003 Report Share Posted May 5, 2003 While in Retrospect, go to Configure > Devices > Device Status and list Vendor, Product and Version for your drive if available. How does the drive show up in the Apple System Profiler > Devices & Volumes? Please provide all information listed for this drive. Link to comment Share on other sites More sharing options...
mlbooz Posted May 6, 2003 Author Report Share Posted May 6, 2003 I don't know how much clearer I can make it! In Retrospect, in Device Status as everywhere else, there are no devices listed. NONE. Okay, in the System Profiler it says: Firewire 2.8.5 -> fw609e,10483 -> sbp609e,104d8 One time when I had a disk in the drive it actually gave the name of the disk in the System Profiler. Thank you again, Martha Link to comment Share on other sites More sharing options...
AmyJ Posted May 6, 2003 Report Share Posted May 6, 2003 How does Toast see the drive? Is there any make/model information available? QPS puts many brands of hardware inside of these drives. From the information provided, I can't tell if this is a supported drive and/or what is required for support. Try downloading and installing the Retrospect 4.3 Extensions Updater: http://www.dantz.com/en/support/updates.dtml Link to comment Share on other sites More sharing options...
mlbooz Posted May 9, 2003 Author Report Share Posted May 9, 2003 Gosh, Amy, I went to the link you provided, clicked on the link for the Extensions updater and got: Can't build data connection: Connection refused sigh. Actually, that's what I think I need--an extension updater, to update Retrospect after installing the new OS. That's exactly what I was hoping for. Can you get me into the site? Thanks again, Martha Link to comment Share on other sites More sharing options...
mcswgn Posted May 9, 2003 Report Share Posted May 9, 2003 Just try again. The link is good. It must have been a transitory problem. Link to comment Share on other sites More sharing options...
jesser Posted May 16, 2003 Report Share Posted May 16, 2003 Martha Did the updated extensions help any? I'm trying to use the Sony CD-RW drive that came inside my PowerMac G4 but Retrospect is only showing me the devices on the SCSI chain, and of course the internal CD-RW is on the ATA bus. (Version 4.3A, with Advanced Driver Update v2.0 and Driver Udate 2.5 installed). Thanks Jesse Link to comment Share on other sites More sharing options...
mlbooz Posted May 18, 2003 Author Report Share Posted May 18, 2003 FINALLY!!! Retrospect is working with my QPS drive now. The Extensions Updater WORKED!! I had to use Netscape. (Netscape 4.79 is what I have on my machine) Internet Explorer 5.5 did not work with the Dantz site for the download. I got that message mentioned before in this string. Thank you for asking. I have made two backups now, and can now update to Jaguar, Mac OS 10.2. Link to comment Share on other sites More sharing options...
mlbooz Posted May 31, 2003 Author Report Share Posted May 31, 2003 Sorry for the delay in reply! YES!! The updated extensions helped! I am now able to use my QPS drive with Retrospect. I have created new backup sets, and used an old set, and everything is working fine. Whew! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.