goof72 Posted February 25, 2003 Report Share Posted February 25, 2003 I purchased a Sony DRX-500UL and upgraded to Retrospect 6. Updated to RDU 3.6.104,which supports this device. Upgraded firmware on Sony to 1.0g. Have used Retrospect for a couple years, and have never had problems w/ devices, so I ran a backup of C:, using USB 2. Used recommended media(Verbatim DVD-R "for general" ver 2.0) First disk copied fine- second disk copied about a Gig, and crashed a machine that has never bluescreened before w/ the error message"Worker thread returned bad IRQL---Stop:0x000000E1(0x8054EF88,0X00000002,0x8IFE50,Ox8IFOE50. I didn't take that language in school, so I have no idea what that means. ; ) Hmmm. Better try FireWire from ATI IAW 8500 64Mb. Copied half a DVD and Retrospect error: 206- (dirty heads,bad media,drive failure....o.k. time to RTFM! Confirmed or changed these; Disabled NAV and auto updates, Windows automatic updates, screensaver and power options disabled,upgraded to Win XP SP1, uninstalled Nero UDF packet writing software,( I did not install any software that came w/ the Sony DVD burner),ran full virus scan, One Button checkup w/ Norton Sys Works 2002, all critical Win updates after SP1 install, Win updates ATI display driver 6.13.10.6166, and Microsoft processor update 5.1.2600.1152 from Win Updates. I did not install other Win updates such as Media player 9 or similar items, as they have their own issues and I didn't want to add that to the mix. Ran another backup. USB 2 bluescreened--FireWire returned error 206. Call me a sucker, but I tried again w/ different recommended media using firewire,which at least wasn't crashing my rig.(DVD+R, forgot name-already returned it). *Regards growing pile of expensive coasters w/ disdain* Exchanged Sony for a different one. Updated the firmware. Ran a backup. Yeah, right. Scoured the web for forums, checked IRQs,blah, blah, blah- no help. I built this rig myself, and am familiar w/ configuration problems and troubleshooting, but this one has me in fits. I REALLY want to use this drive. I have used the USB 2 for a scanner, and camera w/ no problems. Both interfaces recognize the drive, and Retrospect sees it correctly as well. Here are the system specs;( Nothing is overclocked at all .) Antec MidTower w/ 350W TruePower PS ASUS A7V333- No RAID- Onboard USB 2.0 Athlon XP 2100 (1.73 Ghz) Volcano 6cu Proc. Fan ATI All in Wonder 8500 64 Mb DDR Creative SoundBlaster Live! 5.1 512 Mb Samsung PC2700 333Mhz Realtek NIC Plextor 20/10/40 CDRW/DVD Combo Drive(internal) Liteon 52x CDROM Maxtor PCI IDE Controller 3 WD 80 Gb Hard Drives Logitech Cordless Elite keyboard and optical mouse. 3 Case fans Partridge in a pear tree P.S. Tried this on 2-16 and noticed that on 2-19 a new driver update that lists my device( as the last one did), is available. Does this mean it really REALLY works now?!?!? *Checks pockets for coaster cash....* Any suggestions would be greatly appreciated! Geoff Link to comment Share on other sites More sharing options...
AmyJ Posted March 6, 2003 Report Share Posted March 6, 2003 Thank you for the details - it's always helpful to see what's been done already. You've done a fair amount of troubleshooting on this computer - the next step is to try the drive on a different computer to see if the problem follows the drive or stays with the computer. Link to comment Share on other sites More sharing options...
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