Guest Posted February 18, 2003 Report Share Posted February 18, 2003 This is a follow-up to call-in incident #1589500 on 2/13. Retrospect version 6.0.206 with Retrospect Driver Update version 3.6.104 is now installed on Windows 98SE. The PC isn’t connected to a LAN. HP Colorado 8 GB is supported according to your website. Configure Devices’ environment is as follows: ID: 3:1 Vendor: HP Product: Colorado 8GB Version: 2.08 Driver: HP Travan (1.11) After the incident call, the following configuration was tested: == Retrospect Driver Update was installed (as noted above) == The tape drive was switched from EIDE slave to master. (The other drive on the cable was completely disconnected.) == HP Colorado Backup II software and Retrospect were uninstalled and Retrospect was reinstalled. == Windows’ MSCONFIG.EXE was used to block the loading of “startup group items”. ********** The problem remained. The Problem Restated ================ The following Operations Log is representative of backing up a partition with 2.6GB of data or a directory with 96 files totaling 24.3 MB: + Executing Immediate Backup at 2/17/2003 6:56 PM To Backup Set INfoSIGHT-03A... 2/17/2003 6:56:03 PM: Recycle backup: The Backup Set was reset - 2/17/2003 6:56:03 PM: Copying Docs on Win_98 (C:) 2/17/2003 6:58:30 PM: Snapshot stored, 22 KB 2/17/2003 6:59:42 PM: Comparing Docs on Win_98 (C:) Trouble positioning: "INfoSIGHT-03A" (1), error -212 (media erased) Trouble reading: "INfoSIGHT-03A" (1), error -212 (media erased) Trouble reading: "INfoSIGHT-03A" (1), error -212 (media erased) Backup Set format inconsistency (10 at 22) Backup Set format inconsistency (10 at 42) Trouble positioning: "INfoSIGHT-03A" (1), error -212 (media erased) Trouble reading: "INfoSIGHT-03A" (1), error -212 (media erased) Trouble reading: "INfoSIGHT-03A" (1), error -212 (media erased) Trouble positioning: "INfoSIGHT-03A" (1), error -212 (media erased) Trouble reading: "INfoSIGHT-03A" (1), error -212 (media erased) Trouble reading: "INfoSIGHT-03A" (1), error -212 (media erased) Trouble positioning: "INfoSIGHT-03A" (1), error -212 (media erased) Trouble reading: "INfoSIGHT-03A" (1), error -212 (media erased) Trouble reading: "INfoSIGHT-03A" (1), error -212 (media erased) Backup Set format inconsistency (10 at 1098) Backup Set format inconsistency (10 at 2949) Trouble positioning: "INfoSIGHT-03A" (1), error -212 (media erased) —–Most of the log data was deleted for brevity—– Backup Set format inconsistency (10 at 13621) Trouble positioning: "INfoSIGHT-03A" (1), error -212 (media erased) Trouble reading: "INfoSIGHT-03A" (1), error -212 (media erased) Trouble reading: "INfoSIGHT-03A" (1), error -212 (media erased) Trouble positioning: "INfoSIGHT-03A" (1), error -212 (media erased) Trouble reading: "INfoSIGHT-03A" (1), error -212 (media erased) Trouble reading: "INfoSIGHT-03A" (1), error -212 (media erased) Trouble positioning: "INfoSIGHT-03A" (1), error -212 (media erased) Trouble reading: "INfoSIGHT-03A" (1), error -212 (media erased) Trouble reading: "INfoSIGHT-03A" (1), error -212 (media erased) 2/17/2003 7:05:42 PM: Execution stopped by operator Remaining: 96 files, 24.3 MB Completed: 0 files, zero KB, with 0% compression Performance: 18.8 MB/minute (31.6 copy, 0.0 compare) Duration: 00:09:39 (00:08:21 idle/loading/preparing) ================================================== A directory with 13 files totaling 9,366 KB works perfectly and produces the following Operations Log: + Executing Immediate Backup at 2/17/2003 7:05 PM To Backup Set INfoSIGHT-03A... 2/17/2003 7:05:56 PM: Recycle backup: The Backup Set was reset - 2/17/2003 7:05:56 PM: Copying `DocsRoot on Win_98 (C:) 2/17/2003 7:07:53 PM: Snapshot stored, 5 KB 2/17/2003 7:08:46 PM: Comparing `DocsRoot on Win_98 (C:) 2/17/2003 7:09:11 PM: Execution completed successfully Completed: 13 files, 9,366 KB Performance: 24.3 MB/minute (24.9 copy, 24.9 compare) Duration: 00:03:14 (00:02:28 idle/loading/preparing) ================================================== ASPICHK produced the following log: LOG0166: ***************************************************************** LOG0167: Starting ASPICHK installer on Mon Mar 17 14:10:42 2003 ASPICHK0492: OS = Windows 95 (4.10.2222) ASPICHK0499: Platform = INTEL UPGRADE0626: c:\windows\system\wnaspi32.dll dated 09/10/1999 12:06:00, 45056 bytes. UPGRADE0687: c:\windows\system\wnaspi32.dll version 4.6.0.1021 UPGRADE0626: c:\windows\system\winaspi.dll dated 09/10/1999 12:06:00, 5600 bytes. UPGRADE0687: c:\windows\system\winaspi.dll version 4.6.0.1021 UPGRADE0626: c:\windows\system\iosubsys\apix.vxd dated 09/10/1999 12:06:00, 22603 bytes. UPGRADE0687: c:\windows\system\iosubsys\apix.vxd version 4.6.0.1021 UPGRADE0626: c:\windows\system\aspienum.vxd dated 09/10/1999 12:06:00, 7743 bytes. UPGRADE0687: c:\windows\system\aspienum.vxd version 4.6.0.1021 ASPICHK0639: ASPI is properly installed and is fully operational. A total of 4 host adapters have been detected. LOG0249: Closing installer log on Mon Mar 17 14:10:42 2003 LOG0250: ***************************************************************** The problem isn’t limited to a single data cartridge. Two HP C4425 T4 data cartridges (the media HP recommends for this drive) produce identical results. The HP Colorado Backup II software was reinstalled and used to back up and verify the partition with 2.6GB of data. The two data cartridges were reinitialized and each was used to perform a back up and verify without problem. Therefore, the tape drive and cartridges apparently don’t have hardware problems or conflicts because HP’s software uses them without a problem. Also, the HP tape and drive diagnostic program shows that the tapes and drive pass all phases of testing. Please note that when the Retrospect backup and verify is failing, the floppy disk drive (drive A:) performs a “ready” test about every 25 seconds during the verify phase. A subsequent Verify Media will produce a Operations Log, like the one below, reporting the contradicting combination of “Execution completed successfully” and “Completed: 0 files”: + Executing Verify at 2/17/2003 9:47 PM To Backup Set INfoSIGHT-03A... 2/17/2003 9:47:19 PM: Remaining: 96 files, 25 KB Completed: 0 files, 24.1 MB Performance: 180.4 MB/minute Duration: 00:00:17 (00:00:09 idle/loading/preparing) Since I will have to replace the HP software when I upgrade from Windows 98SE to Windows XP, I am willing to perform any reasonable test to get Retrospect to work. Is there a diagnostic driver to analyze the problem? Link to comment Share on other sites More sharing options...
AmyJ Posted February 18, 2003 Report Share Posted February 18, 2003 Please remember that this forum is not an official means of contacting Dantz Technical Support. If you have an open incident, you should continue contacting Techncial Support directly. Link to comment Share on other sites More sharing options...
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