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Retrospect Exchange Agent Backup Problem


DougC

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I am having problems backing up our exchange server. Below is a copy of the error, it does not run automatically or manually. I have searched your forums and KB, but to no avail, so I now I come to you. Please Help

 

 

 

02/11/03 08:48 AM Immediate copy started

 

02/11/03 08:48 AM Warning: No previous copy of "First Storage Group" found

 

02/11/03 08:48 AM Server full copy of "First Storage Group" started

 

02/11/03 08:49 AM Error: Attempt to copy "C:\Program Files\Exchsrvr\mdbdata\priv1.edb" failed due to error 1

 

02/11/03 08:49 AM Warning: Skip to the next database

 

02/11/03 08:49 AM Error: Open "C:\Program Files\Exchsrvr\mdbdata\pub1.edb" failed due to error -939585628

 

02/11/03 08:49 AM Warning: Skip to the next database

 

02/11/03 08:49 AM Error: Open "C:\Program Files\Exchsrvr\mdbdata\E00008B4.log" failed due to error -939585628

 

02/11/03 08:49 AM Warning: Stop copying logs after "C:\Program Files\Exchsrvr\mdbdata\E00008B4.log"

 

02/11/03 08:49 AM Error: Copy of "First Storage Group" not completed due to error 0

 

02/11/03 08:49 AM Error: Exchange Server copy failed

 

 

 

 

 

This is the error that is generated in event viewer:

 

Information Store (2780) The database page read from the file "C:\Program Files\Exchsrvr\mdbdata\priv1.edb" at offset 575008768 (0x000000002245f000) for 4096 (0x00001000) bytes failed verification due to a page checksum mismatch. The expected checksum was 1001608636 (0x3bb355bc) and the actual checksum was 1001543100 (0x3bb255bc). The read operation will fail with error -1018 (0xfffffc06). If this condition persists then please restore the database from a previous backup.

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Hi,

First let's check a few items;

1. Is the Exchange Agent EXE located on the computer running Exchange?

2. What version of the agent are you running? 1.3 is the latest

3. Is Exchange running properly and both stores mounted?

4. After receiving the first checksum error was the computer rebooted? You will need to reboot it.

5. What Exchange version to you have selected in the Exchange Agent? Right click on the title bar and "Select Microsoft Exchange Server Version"

6. After completing the steps above go to the "Copy" tab and select "full copy" and let's try it again.

 

Regards,

Eric

 

 

 

 

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