ekovacik Posted February 8, 2003 Report Share Posted February 8, 2003 I have been using Retrospect 5.0 for Win98 for nearly a year with no problems. I just upgraded my OS to Win2000 and Retrospect can not "see" my Sony Spressa USB Plus CRX100E/X2 CD-ReWritable Recorder. The CD burner shows up under My Computer or Windows Explorer and works just fine with the Sony Extreme software. When I try a backup with Retrospect 5.0 I get this error: "Sorry, no disc storage device found". Any help would be greatly appreciated. Thanks much! Link to comment Share on other sites More sharing options...
AmyJ Posted February 10, 2003 Report Share Posted February 10, 2003 While in Retrospect, go to Configure > Devices > Environment and list Vendor, Product and Version for your drive. Link to comment Share on other sites More sharing options...
ekovacik Posted February 11, 2003 Author Report Share Posted February 11, 2003 Following your advise, I can get only to "Devices" then the error "No backup devices found". Clicking the "Device Status" button yields no currently visible devices. Note: Compact Disc (E:), which is the Sony Spressa, is visible under Windows Explorer. Do you have other trouble-shooting suggestions? Thanks again... Link to comment Share on other sites More sharing options...
AmyJ Posted February 11, 2003 Report Share Posted February 11, 2003 Make sure there are no CD's in the drive and that no other CD mastering software is running. Try Configure > Devices > Device Status again. Does the drive show up? Link to comment Share on other sites More sharing options...
ekovacik Posted February 12, 2003 Author Report Share Posted February 12, 2003 Not sure what you mean by "CD mastering software" (My internal CD drive is D:, the external CD burner, Sony Spressa, is E:) Be that as it may, there is no CD in E: and "Device Status" under Retrospect 5.0 continues to report that no drives are visible. Link to comment Share on other sites More sharing options...
AmyJ Posted February 18, 2003 Report Share Posted February 18, 2003 Quote: Not sure what you mean by "CD mastering software" ( Uninstall any other CD burning software to help rule out any conflicts. Check Configure > Devices > Device Status again. Windows 95/98/ME users need to make sure ASPI is installed. ASPI is optional for NT/2000/XP users. Run the ASPI check utility (ASPICHK.exe located in the Retrospect folder under Program Files:Dantz:Retrosepct). If it reports ASPI is not fully installed on your computer, or if the versions listed are not all at 4.60, run the ASPI installer (ASPIINST.exe, also in the Retrospect folder). For more information about ASPI, see “ASPI Explained” in the Retrospect User's Guide. Under Windows NT/2000/XP, if the ATAPI miniport driver is disabled Retrospect may not see the ATAPI bus. You must enable the miniport driver by editing the registry key at the path: \\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Aspi32\Parameters Set the ExcludeMiniports value data to empty so Retrospect sees all buses. Link to comment Share on other sites More sharing options...
Souly Posted February 18, 2003 Report Share Posted February 18, 2003 Amy, I have the same problem where the software doesn't see the tape drive. I have done the below: changed the key, had apsi at 4.60 and 4.7.12 but still no luck Is there a way to uninstall APSI drivers? Just want to see it that makes a difference? Souly Quote: Windows 95/98/ME users need to make sure ASPI is installed. ASPI is optional for NT/2000/XP users. Run the ASPI check utility (ASPICHK.exe located in the Retrospect folder under Program Files:Dantz:Retrosepct). If it reports ASPI is not fully installed on your computer, or if the versions listed are not all at 4.60, run the ASPI installer (ASPIINST.exe, also in the Retrospect folder). For more information about ASPI, see “ASPI Explained” in the Retrospect User's Guide. Under Windows NT/2000/XP, if the ATAPI miniport driver is disabled Retrospect may not see the ATAPI bus. You must enable the miniport driver by editing the registry key at the path: \\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Aspi32\Parameters Set the ExcludeMiniports value data to empty so Retrospect sees all buses. Link to comment Share on other sites More sharing options...
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