rbk Posted December 31, 2002 Report Share Posted December 31, 2002 I also can't seem to figure out why Retrospect 6.0 keeps reporting communicaition 102 errors while executing the compare phase of a backup operation. I'm using a Seagate TapeStor Travan 20 USB 1.1 tape drive (which is the only only USB device connected to the system) on a new IBM NetVista M42 PC (which has an Intel Pentium 4/2.4 GHz processor, Windows XP Professional with SP1, 512MB DDR RAM, and USB 2.0 support). Any ideas on how to get the drive to compare without communication errors? Thanks for your help. Link to comment Share on other sites More sharing options...
AmyJ Posted December 31, 2002 Report Share Posted December 31, 2002 Is the USB 2.0 onboard or a seperate USB 2.0 card? Link to comment Share on other sites More sharing options...
rbk Posted December 31, 2002 Author Report Share Posted December 31, 2002 The USB 2.0 is onboard. It should be backward compatible. I don't have any options to disable USB 2.0 support via the BIOS, etc. Thanks for your help. Link to comment Share on other sites More sharing options...
AmyJ Posted January 2, 2003 Report Share Posted January 2, 2003 Dantz Development is currently aware of an issue that exists with the MS default PCI to USB Enhanced Controller drivers under Windows 2000 and Windows XP. This will only effect users who are using PC’s with native USB 2.0 controllers built-in. It does not affect 3rd party USB 2.0 cards. Currently at this time there is not a solution for Windows 2000, users. Users running this drive under Windows 2000 must either use USB 1.0 speeds (contact your PC vendor or documentation on how to disable high-speed USB 2.0 on your PC);or purchase a 3rd party USB 2.0 controller card. Users running XP must upgrade to SP1. If you are still experiencing hangs or device errors after upgrading to Windows XP, SP1 please refer to the following Microsoft KB article at http://support.microsoft.com/default.aspx?scid=kb;en-us;Q329632 for more information. Seagate and Microsoft are also aware of this issue. Link to comment Share on other sites More sharing options...
rbk Posted January 3, 2003 Author Report Share Posted January 3, 2003 Thank you very much for the help. If I ask Seagate to upgrade me to the 40GB USB 2.0 tape drive, will this solve the problem? Link to comment Share on other sites More sharing options...
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