tazmaniac Posted December 29, 2002 Report Share Posted December 29, 2002 Just installed Ret. Expr. 5.6 with Maxtor One-Touch (5000 LE on USB 2.0) on a new XP system. When I go to the Configure tab and select Devices, I get a small "Device Scan" window that counts upward to "Checking Device ID 2:0" where it seems to just hang forever and the program title bar eventually shows "(Not Responding)." The little clock-like icon points to mid-way between 6 and 9 clock points. What would be the problem? Workaround? And, actually, the manual is a bit obtuse. What exactly is this program option supposed to do -- I THINK it is supposed to identify potential backup TARGETS? Correct? Thank you. Link to comment Share on other sites More sharing options...
AmyJ Posted December 31, 2002 Report Share Posted December 31, 2002 You are correct - during a device scan, Retrospect is looking for available backup devices. If you have a USB Smart Card (or Compact Flash) device attached to your PC when Retrospect scans for available storage devices, then you may need to disconnect the card reader prior to using Retrospect. Dantz is investigating this problem and possible solutions. If you still get the same behavior, shut down the computer and remove all devices. Restart, launch Retrospect and scan for devices. If you don't get a crash, shut the computer down and add a single device. Restart and rescan. If you don't get a crash with one device, continue the process, adding one device at a time until you pinpoint the one that is causing the problem. Windows XP has a "System Restore" feature turned on by default. To increase backup stability try turn off "System Restore" from System Properties for "all drives" by going to: Control Panels > System > System Restore. Link to comment Share on other sites More sharing options...
tazmaniac Posted December 31, 2002 Author Report Share Posted December 31, 2002 Thanks. I guess. Hope you guys find a fix soon. What a pain (it is my flash card reader that was hanging it). Link to comment Share on other sites More sharing options...
AmyJ Posted March 24, 2003 Report Share Posted March 24, 2003 If you would like to be notified when the conflict with USB card readers and Retrospect for Windows has been resolved, please subscribe to the following Newsletter. Only Dantz will be posting to this list, so don't worry about unwanted emails. http://list.dantz.com/mailman/listinfo/smarcard_readers Link to comment Share on other sites More sharing options...
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