smcgee Posted December 6, 2002 Report Share Posted December 6, 2002 Hi all, I have a dell gx260 optiplex with usb 2.0 support. Purchased seagate usb 2.0 travan drive. Can backup but not verify or restore. I have tried all of the solutions reccomended on the main support page of express. Has anybody been able to get around this known issue? If so any feed back would be greatly appreciated. Link to comment Share on other sites More sharing options...
AmyJ Posted December 6, 2002 Report Share Posted December 6, 2002 Dantz Development is currently aware of an issue that exists with the MS default PCI to USB Enhanced Controller drivers under Windows 2000 and Windows XP. This will only effect users who are using PC’s with native USB 2.0 controllers built-in. It does not affect 3rd party USB 2.0 cards. Currently at this time there is not a solution for Windows 2000, users. Users running this drive under Windows 2000 must either use USB 1.0 speeds (contact your PC vendor or documentation on how to disable high-speed USB 2.0 on your PC);or purchase a 3rd party USB 2.0 controller card. Users running XP must upgrade to SP1. If you are still experiencing hangs or device errors after upgrading to Windows XP, SP1 please refer to the following Microsoft KB article at http://support.microsoft.com/default.aspx?scid=kb;en-us;Q329632 for more information. Seagate and Microsoft are also aware of this issue. Link to comment Share on other sites More sharing options...
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