Media Failure

[tylergraphics]

Maybe someone has had this problem and knows the solution.

 

 

 

I have a brand new Yamaha CRW3200FXZ cd writer (external, firewire) running on a Mac G4 400MHZ Blue. I am running Retrospect Backup V5.0. Here's the problem: I run an archive set, and Retrospect asks for a new disc. I put one into the drive, and Retrospect says "loading" for a minute or so, and then says "media failure." This problem is intermittent (if I repeatedly take the same cd in and out of the drive, eventually Retrospect will read it) and happens both when backing up and restoring.

 

 

 

I have tried two different types of CD media (Sony and Fuji). I tried all firewire ports on the computer and the cd burner. I also confirmed that the drive was compatible with Retrospect, as well as making sure I had the appropriate version of toast firewire support and cd reader.

 

 

 

Having been a long time user of Retrospect in the past, I am desperate to get this working - as far as I'm concerned, Retrospect is the best archiving software out there. If anyone has had this problem and knows the solution, please help me out.

 

 

 

thanks -

 

Jay

 

Tylergraphics, Inc.

 

 

[AmyJ]

From the Knowledgebasecolor=blue>

 

 

 

Macintosh USB/FIREWIRE TROUBLESHOOTING

 

 

 

 

 

Check to make sure you have the latest USB or FireWire firmware update for

 

your computer. Apple often releases firmware updates that may help to

 

resolve USB or FireWire issues. Search the Apple Software Updates Web site

 

for relevant updates.

 

 

 

Retrospect lists the current firmware of the drive that you are using in the

 

version column of the Device Status window (accessible from Configure ->

 

Devices). Check with the drive manufacturer for any USB, FireWire or

 

firmware updates. If there is a known problem with a firmware version, this

 

will be listed on the Dantz website.

 

 

 

Try a new piece of media to see if the problem is related to a faulty or

 

damaged medium.

 

 

 

If applicable, try using a different brand of media. Often drives are picky

 

regarding the brand of media. Follow the manufacturer's recommended list of

 

brands.

 

 

 

If you are using a tape drive, clean the heads with a cleaning cartridge.

 

 

 

Isolate the device. Another device on the chain may be interfering with the

 

backup device's communication. If your backup device is connected to your

 

computer through a hub or another FireWire/USB device, unplug it and connect

 

it directly to a port on the computer. If it is already connected directly

 

to the computer, try changing ports. If the problem persists, do not

 

reconnect the other devices, and continue down the checklist.

 

 

 

You may have a bad cable. Replace the cable that connects the device to the

 

computer.

 

 

 

Update or reinstall the FireWire adapter drivers and/or firmware. Corrupt

 

drivers can cause issues that may not be otherwise detectable. Check the

 

manufacturer's or vendor's website for updated drivers.

 

 

 

Completely uninstall any other third-party backup software that may be on

 

your machine, including any drivers that software may have loaded for the

 

device.

 

 

 

The system board or FireWire/USB adapter in the computer may be having a

 

problem. Install Retrospect on another computer, if available, and try the

 

device there as the only device.

 

 

 

The device itself may be defective. If you have implemented all of the

 

preceding steps and get failures on new media after changing media, cables,

 

software, firmware and computers, then the backup device, being the only

 

factor that has not changed, is the the last variable. Contact your drive

 

vendor for further diagnostics, tests, or to inquire about repair or

 

replacement.

[glasgowd]

Hi—

 

 

 

I’m having the same trouble, but I’m using an internal CD burner on a brand new PowerBook. All of my System software is up-to-date. (I'm running OS 10.2.3.)

 

 

 

When I try to restore from a backup, the disk chugs for a few seconds, then displays in the Retrospect window for just a second or so before changing its status to "incompatible."

 

 

 

Any ideas?

 

 

 

Frustratedly,

 

 

 

David