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Install error message


CarolynK

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I installed RE 5.6.132 OEM on Win XP Pro. After the install I got the message "Failed to install ISKernal Files. Make sure you have appropriate privileges on this machine." I am administrator on this machine. Is this something I should be concerned about? So far, backups seem to be working fine.

 

 

 

Thanks for your help.

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Uninstall and reboot. Make sure that the Program Files > Dantz > Retrospect folder is gone. If not, throw it away and reboot again. Install a fresh copy of the program. If the same error comes up, try logging in as a different or new user and try the installation.

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Amy,

 

 

 

I reinstalled and didn't get the ISKernal message this time. So far backups seem ok. However, the Operations Log intermittently shows the message "instIniWriteItem: WritePrivateProfileString failed, error 5". Can you tell me what this means and what I should do about it?

 

 

 

Thanks very much

 

 

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