Uninstalling Retrospect 6.3 client

[rtrouton]

Is there a script or directions available on how to uninstall the Retrospect 6.3 client? We just tried upgrading a client from 6.2.234 to 6.3.028 using the .rcu file and ran into a problem connecting to the client after that. The usual fix for us has been to uninstall the client manually then reinstall, but it doesn't appear that the new 6.3 installer has an uninstall function like the 6.2.234 VISE installer does.

[dmesser]

I've seen the same thing. Where's the uninstall? That was the easiest fix for a client that has gone quiet. It was even easy to get the end user to do it. Where'd it go???

[rhwalker]

I've seen the same thing. Where's the uninstall? That was the easiest fix for a client that has gone quiet. It was even easy to get the end user to do it. Where'd it go???

There is no "official" uninstaller, but Robin Mayoff, head of EMC Retrospect support, posted an "unofficial" script to do the client uninstall a couple of weeks ago in the Retrospect Windows forum. Of course, that seems like the natural place for the Mac client uninstaller to be found; can't imagine a better place to put it.

 

Here is the link:

Unofficial Retrospect Mac client uninstaller

 

Russ

[CallMeDave]

Well I'm surprised (if/that) it works.

 

I didn't try running the AppleScript, but a quick peak with Script Editor reveals the following shell command(s) (line breaks added and quotes removed for clarity):

 

do shell script

killall retroclient;

rm -r /Applications/Retrospect\\ Client.app;

rm -r /Library/StartupItems/RetroClient;

rm /Library/Preferences/retroclient.state;

rm -rf /Library/Receipts/retrospectClient.pkg;

rm -rf /Library/Receipts/retroclient.pkg

with administrator privileges

 

Seems like there's an extra back-slash there...

 

 

Dave

[rhwalker]

Well I'm surprised (if/that) it works.

 

I didn't try running the AppleScript, but a quick peak with Script Editor reveals the following shell command(s) (line breaks added and quotes removed for clarity):

 

do shell script

killall retroclient;

rm -r /Applications/Retrospect\\ Client.app;

rm -r /Library/StartupItems/RetroClient;

rm /Library/Preferences/retroclient.state;

rm -rf /Library/Receipts/retrospectClient.pkg;

rm -rf /Library/Receipts/retroclient.pkg

with administrator privileges

 

Seems like there's an extra back-slash there...

 

 

Dave

No, this is an oddity of how you have to escape backslashes in AppleScript to get them passed through to the shell. See this Apple Developer Technote:

Escaping backslashes in AppleScript

 

Russ

[CallMeDave]

I bow to the master of teh Google.

[CallMeDave]

I bow to the master of teh Google.