Sowa_Nicholas Posted September 4, 2002 Report Share Posted September 4, 2002 Does Dantz have a timeframe for supporting Exabyte VXA-2 drives? Jack Link to comment Share on other sites More sharing options...
AmyJ Posted September 5, 2002 Report Share Posted September 5, 2002 Unfortunately, we can never predict when or if a drive will be supported. Please understand that not all drives will be qualified, and of those that are, some take a while. Link to comment Share on other sites More sharing options...
tkamps Posted October 6, 2002 Report Share Posted October 6, 2002 Can Dantz at least confirm that it is under testing and qualification? Link to comment Share on other sites More sharing options...
AmyJ Posted October 7, 2002 Report Share Posted October 7, 2002 This drive is currently being tested. We add device support often, so keep an eye on the Hardware Search Enginecolor=blue>. Link to comment Share on other sites More sharing options...
DigitalRandy Posted October 7, 2002 Report Share Posted October 7, 2002 Dear Dantz, I finally have my brand new VXA-2 drive and no support for Retrospect. Please keep us posted on developments surrounding testing & certification. If my 2 cents count, I really need compatibility with v4.3. I already spent my budget on the backup drive. Thanks!! Link to comment Share on other sites More sharing options...
greyman Posted October 8, 2002 Report Share Posted October 8, 2002 Thanks for the update. FYI, we also have just received our VXA-2 drive and desperately need support for it in Retrospect. Bill Barney Link to comment Share on other sites More sharing options...
DigitalRandy Posted October 14, 2002 Report Share Posted October 14, 2002 Hello, Any updates on inclusion of the VXA-2 drive? I've been checking the hardware compatibility list "frequently" only to be frequently disappointed. Any sort of ETA would be much appreciated. Thanks, Randy Link to comment Share on other sites More sharing options...
AmyJ Posted October 15, 2002 Report Share Posted October 15, 2002 We have no way of telling when or if this drive will be supported. We are still testing at this time. Yes it's frustrating. That's why we recommend that you check the compatibility list before making a purchase that may not immediately, or possibly ever, suit your backup needs. Link to comment Share on other sites More sharing options...
DigitalRandy Posted October 15, 2002 Report Share Posted October 15, 2002 Amy, Thanks for your quick response. I wish you worked in the testing dept. I fully understand that I purchased a drive that has never been on your compatibility list nor have there ever been promises for it to be. Whether it was intentional or not, I noticed a bit of a snide tone to your reply. I can appreciate the negative nature of moderating this forum and respect your ability to do it fairly and even-handedly, but I feel a bit scolded. Maybe instead of saying "That's why we recommend..." you could've started, "Please always remember to check the compatibility list..." Nevertheless, thanks for your response. Randy Link to comment Share on other sites More sharing options...
AmyJ Posted October 16, 2002 Report Share Posted October 16, 2002 Definitely not intentional - sorry the message was received that way, and thanks for the suggestion. Amy Link to comment Share on other sites More sharing options...
Sowa_Nicholas Posted October 25, 2002 Author Report Share Posted October 25, 2002 The VXA-2 drive is now listed as compatible with Driver Update 3.1.105 http://dantz.com/index.php3?SCREEN=compatibility_list_detail&id=8731 Link to comment Share on other sites More sharing options...
gtsimon Posted October 26, 2002 Report Share Posted October 26, 2002 I just tried driver update with my VXA-2 drive. Although Retrospect now recognizes the drive and can do a backup, it stops copying files every 259mb or so and says "writing index". This substantially slows down the backup process. Link to comment Share on other sites More sharing options...
gtsimon Posted October 27, 2002 Report Share Posted October 27, 2002 More feedback on the VXA-2 drive. It appears to function only in VXA-1 mode with Retrospect. Speed and capacity are identical to VXA-1. This is apparently the way that Dantz wrote the driver. It means that none of the advantages of the VXA-2 are available. Link to comment Share on other sites More sharing options...
Sowa_Nicholas Posted November 25, 2002 Author Report Share Posted November 25, 2002 Has anyone with a VXA-2 drive installed Retrospec t Driver Update 3.2 yet? Does the driver update allow using the full capacity of the VXA-2 format? Jack Link to comment Share on other sites More sharing options...
AmyJ Posted January 3, 2003 Report Share Posted January 3, 2003 Retrospect has supported the VXA-2 drive/VXA-2 format since October. There are, however, no controls in the software to change the format of your tapes. If you are using VXA-1 tapes, and not seeing the VXA-2 capacity, you'll need to follow the steps outlined on the Exabyte support site to change the format of the tape. Link to comment Share on other sites More sharing options...
TomWitte Posted January 27, 2003 Report Share Posted January 27, 2003 Hi, We just got our new SCIS VAX2 1x7 Autoloader. I am tring to get Retrospect 4.3C to use it. I added to retrospect folder the latests drivers "Retrospect 5.0 Driver Update" but when I Check storage Devices I get "NO BACKUP DEVICES FOUND". (I did restart of computer after drag/drop). When I check device status it list the drive VXA-2 and Exabyte EZ7 but for both says (no driver). I am sure I am just doing something simple wrong.. Can someone offer a clue.. Thanks TomW Link to comment Share on other sites More sharing options...
AmyJ Posted January 27, 2003 Report Share Posted January 27, 2003 These drives were not supported with 4.3 - you'll need to upgrade to 5.0 for compatibility. For complete details, please see the Hardware search engine. Hardware Search Link to comment Share on other sites More sharing options...
TomWitte Posted January 27, 2003 Report Share Posted January 27, 2003 > please see the Hardware search engine. Ah! Thanks. I had only looked at the first screen that suggested it was supported. >> Device Interface Media Windows Mac OS >>Exabyte VXA-2 SCSI VXA Qualified Qualified It was not till I looked past (with your suggestion) that I saw the limit to version 5.. Thanks for Quick answer. TomW Link to comment Share on other sites More sharing options...
TomWitte Posted January 27, 2003 Report Share Posted January 27, 2003 > 4.3 - you'll need to upgrade to 5.0 for compatibility OK. Is there a way to get an Downloadable upgrade I went thought your wissard and it offered Desktop 5 to me for $59.99 but wants two weeks to mail it to me. I don't seen upgrades on 'digital river'.. Only a $120 full product.. I hope I am missing something... Can you point me in right direction?? Thanks again TOmW Link to comment Share on other sites More sharing options...
AmyJ Posted January 27, 2003 Report Share Posted January 27, 2003 Please contact Customer Service directly for upgrade questions: Customer Service Telephone: 800.225.4880 They will be better able to address this question. Link to comment Share on other sites More sharing options...
TomWitte Posted January 27, 2003 Report Share Posted January 27, 2003 Quote: Please contact Customer Service directly for upgrade questions: Customer Service Telephone: 800.225.4880 They will be better able to address this question. While I was waiting I called - First rep suggested email/download option would come up after purchase from your store... (i did not) Second rep offered to take order on phone and email secret codes... Maybe this will take ... TomW Link to comment Share on other sites More sharing options...
TomWitte Posted January 27, 2003 Report Share Posted January 27, 2003 > Maybe this will take ... Ok I got a new customer number 58746100 and secret code for Retro Desk 5. I installed and my VAX2 7 loader appears to be talking with my G4 tower that is running Retro and has autoloader connected. They are playing well enough to go though erase tape (V23) cycle... but... As I try to connect drives other computers - xservers - the client app says I need to upgrade my software to the Xserver Retro ... Background: I have three Xservers which I am using as video work stations. I want to use Retrospect on a fourth computer (a g4 tower/0s9) to archive the raw video files (from one xServer) onto the VAX2 tape in the scsi 1x7 autoloader we just bought. I am using G4 tower as SCSI card for autoloader may not be OSX ready.. For what it is worth, the wizard that led me though the upgrade offer two solutions for my needs as expressed in your terms. One was Retro xServer (>$1000) the other was Desktop (<$100). Retro Desktop seemed like the right answer - for cost and need (archiving files from one computer). Have I describe my need clearly? Is there a way to make this work with what I have already bought? Thanks TomW Link to comment Share on other sites More sharing options...
AmyJ Posted January 27, 2003 Report Share Posted January 27, 2003 Backing up other computers running Server OS's (such as XServe) as Retrospect clients require the Server edition. For the complete product matrix, please see: Mac Product Matrix Link to comment Share on other sites More sharing options...
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