HD 2.5 assertion failure at tstring.cpp-1232

[isaac14]

Hello,

I am using Retrospect Express HD 2.5 to back up my XP files on an Iomega eGo 250 gb drive. It worked fine for a while, but now when I try to back up I get an Assertion failure at "tstring.cpp-1232" error.

 

Help with this would be most appreciated.

 

Thanks

[allen.cook]

I am also using Retrospect Express HD 2.5 that came with a 160GB IOMega drive

 

This happened to me when I uninstalled the MozyHome crapware. I had to completely uninstall and reinstall retrospect HD (which automagically installs MozyHome) and now everything works fine. you can remove MozyHome from the startup folder to prevent it from running all the damn time but if you uninstall it, it will break Retrospect.

 

Also, you can delete this reg key (folder) which will allow you to remove the MozyHome icon in My Computer:

HKEY_CLASSES_ROOT\CLSID\{B6B69199-ACA1-4CC4-A7E3-3DC9AEC7B947}

 

 

[KurtF]

I am also installing this for about 20 computers and receive the same error. I have to quit the process and start it up again. Every time I try and make changes to the backup, this error occurs.

 

These machines vary. Some are Windows XP SP3, others are SP2. Dell Optiplex 620's, 270s, and some will be the new 760s.

 

I don't see a reply from a rep on here and would like someone to respond.

 

Edited March 26, 2009 by Guest

[elcoh]

I am having the same problem . it worked fine for a couple of weeks and now anytime I try to open up the software I get an error message-- Assertion failure at tstring.cpp-2214, a log of this error has been written to the file assert_log.utx,

I don't know what all that means and I can't seem to get any help on thier website. Very frustrating!!!!!