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Retrospect Express HD - screen sticks on updating status

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I recently bought a Western Digital My Book Premium ES - complete with Retrospect Express HD. I get an error whenever retrospect launches - saying 'updating status'


I have looked at the EMC website and at various forums - I can't find anything that works. Please help.


I am running Vista - it is up to date

I have checked that I am on the latest Retrospect

I have deleted and re-installed retrospect


I'm now stuck!



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