John Mathapha Posted August 29, 2007 Report Share Posted August 29, 2007 Hi, New to Retrospect. Using older version 6. Retrospect doesn't recognize the tape drive. I've installed the drivers and all the firmwares. Looked at the Storage Devices (Environment) this is what it display. 10:4 Exabyte vxa-2 2122 (no drivers) Am I doing something wrong? Was there suppose to be a driver displayed? I tried searching within forums for answer, with no luck. Can someone assist? Thanks, John Quote Link to comment Share on other sites More sharing options...
rhwalker Posted August 29, 2007 Report Share Posted August 29, 2007 John, A little more information is needed in order to answer your question. (1) exactly which Exabyte VXA-2 are you using? (there are several). In other words, is it in an autoloader? What is the interface (SCSI, ATAPI, Firewire, etc.)? (2) exactly which "version 6" of Retrospect are you using? (full version number - 6.x.y) (3) exactly what Retrospect product do you have? (professional, etc.) (4) and just for safe measures, what version of Windows and what hardware do you have? Russ Quote Link to comment Share on other sites More sharing options...
John Mathapha Posted August 29, 2007 Author Report Share Posted August 29, 2007 Russ, Sorry was in a hurry and never thought about additional informations: (1) exactly which Exabyte VXA-2 are you using? (there are several). In other words, is it in an autoloader? What is the interface (SCSI, ATAPI, Firewire, etc.)? Exabyte VXA-2 2122 Sequential Device - manual loader. Scsi interface. (2) exactly which "version 6" of Retrospect are you using? (full version number - 6.x.y) Full version - 6.o u/f/d/j/i/e that's what was on disk (3) exactly what Retrospect product do you have? (professional, etc.) Retrospect for single server (4) and just for safe measures, what version of Windows and what hardware do you have? Dell PowerEdge 600SC server Raid server P4 Running Win 2000 server Thanks, John Quote Link to comment Share on other sites More sharing options...
rhwalker Posted August 29, 2007 Report Share Posted August 29, 2007 Quote: Quote: (2) exactly which "version 6" of Retrospect are you using? (full version number - 6.x.y) Full version - 6.o u/f/d/j/i/e that's what was on disk Well, I don't know what the "u/f/d/j/i/e" is. And there should be a build number that Retrospect prints in its log. But this seems to be enough information to answer your question. The Retrospect databases of supported devices indicates that Retrospect 6.0 is required for this drive, and you've got that: Retrospect Supported Devices - Exabyte VXA-2 SCSI But I think you are missing the required driver update. That's here for Retrospect 6.0: Retrospect Driver Update See if that helps. Russ Quote Link to comment Share on other sites More sharing options...
John Mathapha Posted August 29, 2007 Author Report Share Posted August 29, 2007 Russ, That did it!!!!! I am going to try and restore from the tape drive...thanks, John Quote Link to comment Share on other sites More sharing options...
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