Jump to content

Difficulty adding a client


Recommended Posts

How long should it take to add a client? I click add and then I get the hourglass for 30mins so far.


I have Retrospect 7.5 Professional installed on an XP computer. It seems to work okay. I am now trying to back up another Windows XP machine. When I search for the client I see the name and then I click on it and 'Add' I see an hourglass and then nothing happens. If I kill retrospect the client has been added when I restart it, but it has the reserved problem. If I restart the service on the client PC I loose am still not able to click on the client.


I have uninstalled Retrospect and reinstalled the latest version and too with the client.


Both machines have zone alarm installed but I have recently been trying with this turned off on both machines.


Windows Firewall/ IC sharing service is dissabled on both PCs.


When I click Add on the Backup Clients Database I get 'Live Network' and then a list of Clients by Piton Name Service. There is one computer listed and this is a name I typed in the first time I tried to add the client (it had defaulted to the PC name).


If I type the wrong password it tells me this is wrong and asks me to try again.


When I enter the correct password. Retrospect seem to freeze.


If prior to clicking the final Add I open the log viewer when I click Add it does say client 'Sarah' added.


I am very new to this and would like any advice offered.



Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...