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Unable to copy locked files


Keith.Pocock

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I have v7.5.387 installed on Vista x64 Ultimate.

 

I am getting errors with Open file backups. In the Retrospect log I get this:

 

Quote:

+ Executing Immediate Backup at 25/05/2007 13:48

To Backup Set OpenFileTest...

Can't use Open File Backup option for Outlook on Personal (E:), error -1017 (insufficient permissions)

 

- 25/05/2007 13:48:11: Copying Outlook on Personal (E:)

MapError: unknown Windows error 193

GetSpecialFolderPath: SHGetPathFromIDList(32,821) failed

MapError: unknown Windows error 193

GetSpecialFolderPath: SHGetPathFromIDList(32,822) failed

MapError: unknown Windows error 193

GetSpecialFolderPath: SHGetPathFromIDList(32,823) failed

File "E:\Data Files\Outlook\Personal Mail.pst": can't read, error -1111 (locked range conflict)

MapError: unknown Windows error 193

GetSpecialFolderPath: SHGetPathFromIDList(32,821) failed

MapError: unknown Windows error 193

GetSpecialFolderPath: SHGetPathFromIDList(32,822) failed

MapError: unknown Windows error 193

GetSpecialFolderPath: SHGetPathFromIDList(32,823) failed

25/05/2007 13:48:13: Snapshot stored, 6 KB

25/05/2007 13:48:14: 1 execution errors

Remaining: 1 files, 164.8 MB

Completed: 0 files, zero KB

Performance: 0.0 MB/minute

Duration: 00:00:03 (00:00:02 idle/loading/preparing)

 

 


 

I notice the comment about Insufficient Permissions, but I am running this interactively while logged on with Administrator priviledges.

 

In the Windows Event Log (Application) I get two errors, firstly:

 

Quote:

Volume Shadow Copy Service error: The VSS Coordinator class is not registered. This may be caused due to a setup failure or as a result of an application's installer or uninstaller.

 

Operation:

Instantiating VSS server

 


 

Followed by:

 

Quote:

Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80040154.

 

Operation:

Instantiating VSS server

 


 

Any ideas what the problem might be?

 

thanks in advance.

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