sraskin Posted April 27, 2007 Report Share Posted April 27, 2007 The Devices dialog box doesn't list my MacPro dvd drive, which is an Optiarc DVD RW AD-7170A. In the Device Status menu, it shows up. When I click on Configure, I get an error message that "Retrospect was unable to configure this drive with the inserted DVD+R media. Would you like to try again with a different disc or media type?" Same results no matter what media I try. I've installed Driver Update 6.1.9.102. HELP!!! Quote Link to comment Share on other sites More sharing options...
rhwalker Posted April 28, 2007 Report Share Posted April 28, 2007 Quote: The Devices dialog box doesn't list my MacPro dvd drive, which is an Optiarc DVD RW AD-7170A. In the Device Status menu, it shows up. When I click on Configure, I get an error message that "Retrospect was unable to configure this drive with the inserted DVD+R media. Would you like to try again with a different disc or media type?" Same results no matter what media I try. I've installed Driver Update 6.1.9.102. HELP!!! Your RDU is a bit out of date, current version is RDU 6.1.10.100, available here: Retrospect Mac updates Perhaps updating to the current RDU version might help. Your DVD drive does not appear to be a supported drive. It is not listed in the Retrospect Supported Devices database (nor is any "Optiarc" drive whatsoever): Retrospect Supported Devices and is is not listed in the version history for any of the RDU updates: RDU Version History If you aren't able to manally configure, it looks like you are out of luck until EMC/Insignia decides to support your drive. You might try getting a supported drive. Sorry. Russ Quote Link to comment Share on other sites More sharing options...
sraskin Posted April 28, 2007 Author Report Share Posted April 28, 2007 I updated the Driver to 6.1.10.100, but that didn't work either. Hard to believe that Apple would sell a high end machine with a drive not supported by the most common backup software. I'm still under warranty and may try to get the drive swapped out. Quote Link to comment Share on other sites More sharing options...
ctbarker32 Posted May 2, 2007 Report Share Posted May 2, 2007 Optiarc drives are NEC/Sony drives. Very common an popular. Newegg sells a ton of these. How long is going to take for Retrospect to support this drive? Doesn't work under Windows either. -CB Quote Link to comment Share on other sites More sharing options...
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