Yamaha CDRW problem!

[kittykatt]

I have a Yamaha LightSpeed CRW2100EZ. You list the Yamaha LightSpeed CRW2100E on your compatibility list. Are these the same thing?? I cannot get Retrospect Express to work. I start the backup process, and it acts like it's working, but it stalls. By that, I mean it acts like it is still copying files, but it really isn't. I left and came back after an hour and it still said it had only copied 12 mb of my 11.4 gb of files. I stopped the operation, then tried to restart it, and it said it was trying to recover damaged tracks, then stalled again after copying zero files. This happened with three completely blank, brand new CDRW disks each of the three times I started over again. I use Windows 98SE. I am trying to back up files from my new Ikebana USB 2.0 Fireblaster external hard drive to CDRW. I read the post about Yamaha bundling Retrospect Express with ALL of their CDRW drives, which implies it should WORK with ALL of their CDRW drives... right? And, yes, I did upgrade Retrospect Express to 5.6 and got the latest driver also from your site. My Yamaha CDRW also has the latest software installed. Can you PLEASE help???!!!

[AmyJ]

Try *temporarily* uninstalling any other CD-writing utilities, in case extraneous drivers are conflicting with Retrospect. Also uninstall any drivers Windows may have loaded.

 

 

 

Was ASPI installed correctly? Run ASPICHK (in the Retrospect Program Files folder) to make sure ASPI is "green." If not, try a reinstall (ASPIINST.exe). If you still have problems, consult the Retrospect User's Guide or Adaptec's website.

 

 

 

If you still don't have any luck, I'd recommend the following hardware troubleshooting steps.

 

 

 

Try a different disc in your drive. If you're trying discs of the same brand, try at least one of a different brand.

 

 

 

Try straightening out the internal ribbon cabling.

 

 

 

Try switching master and slave settings.

 

 

 

Try new internal cabling.

 

 

 

Try updating the firmware on the device if possible (see the drive manufacturer's website).

 

 

 

Are the drivers for the IDE controller current? Try updating them with an approved update from your PC vendor.

 

 

 

Finally, try bringing this drive to another PC and trying the backup. If it works here, you could be having a problem with either the ATAPI bus on the original machine or with the PC itself.