highlander8171 Posted February 9, 2007 Report Share Posted February 9, 2007 I am a MAC novice and have even less experience with Retrospect, but have read the online tutorials and have a bit of a problem. When I open Retrospect and go to the configure tab and go to devices, the Retrospect application freezes. I have an Overland autoloader attached to my MAC server. Can someone tell me why every time I go to devices my Retrospect freezes? Thanks! Chris Link to comment Share on other sites More sharing options...
CallMeDave Posted February 9, 2007 Report Share Posted February 9, 2007 Quote: Can someone tell me why every time I go to devices my Retrospect freezes? Not without detailed information about your hardware. And Apple makes "Macintosh" computers, often referred to as a "Mac." "MAC" is a brand of cosmetics. Dave Link to comment Share on other sites More sharing options...
rhwalker Posted February 10, 2007 Report Share Posted February 10, 2007 Chris, We need a bit more information in order to help you. For example, some hardware (e.g., an Adaptec SCSI card) doesn't have drivers that work with Mac OS 10.4.x. In order to try to figure out what is happening, we need to know: (1) version of Retrospect you are running (can get this from the Retrospect log) (2) version of Retrospect Driver Update ("RDU") you are running (see Retrospect log) (3) what computer hardware you have (computer, peripherals) (4) how you are interfacing your autoloader to your computer (SCSI? what card? (5) if #4 is for an interface card, the firmware version and driver for that card (6) what version of Mac OS X you are running. #3, 4, and 5 can be found in your Apple System Profiler (under the Apple menu, About This Mac, click the "More Info" button). Give us that information and we will try to help. Russ Link to comment Share on other sites More sharing options...
highlander8171 Posted February 14, 2007 Author Report Share Posted February 14, 2007 ok, here are my responses: Retrospect version 6.1.126 Doesnt give me a Driver Update Version, but does give me a Device Access version of 1.0.107 Using a Dual 2.3 GHz PowerPC G5 with 3GB RAM and Mac OS X Server version 10.4.8 Connected by SCSI card but not sure what type or firmware/driver versions are. It says SCSI target device @1 is IBM Ultrium TD2 with revision 4770 and then SCSI target device @6 is Overland NEO series with revision 0513 - that is our Autoloader. -Chris Link to comment Share on other sites More sharing options...
CallMeDave Posted February 15, 2007 Report Share Posted February 15, 2007 > Doesnt give me a Driver Update Version... Then you're not loading any RDU. That's a problem, as the Device Update file has program updates that address software defects. > ...but does give me a Device Access version of 1.0.107 Which is odd, as Retrospect hasn't used a Device Access file since version 4.3 (it was supplanted by the License Manager in 5.0.x) > Connected by SCSI card but not sure what type or firmware/driver versions are That's gonna be a problem, then. If you're using an unsupported SCSI Host Adapter, Retrospect is likely to freeze. Since Retrospect _is_ in fact freezing, my first guess is that you're using an unsupported SCSI Host Adapter. Round and round she goes... Dave Link to comment Share on other sites More sharing options...
highlander8171 Posted February 15, 2007 Author Report Share Posted February 15, 2007 Is it possible that retrospect itself needs some sort of updates? In addition to not knowing much about Mac's, I am new to this company and there is nobody here that can answer any questions about anything hardware related. -Chris Link to comment Share on other sites More sharing options...
CallMeDave Posted February 15, 2007 Report Share Posted February 15, 2007 > Is it possible that retrospect itself needs some sort of updates? Yes. The application itself is at its latest revision, but the modular upate file "Retrospect 6.1 Driver Update" should be in the same folder as the Retrospect application. Current RDU version is 6.1.9.102, but you should download it from the EMCInsignia website and get the latest. > nobody here that can answer any questions about anything hardware related. Then you'll need to answer them yourself. First, you are unclear about what you see in System Profiler ("It says..."). Select "PCI Cards" from the left hand Contents column, and see what it shows. Dave Link to comment Share on other sites More sharing options...
highlander8171 Posted February 15, 2007 Author Report Share Posted February 15, 2007 ok, I will try to grab that update. ah-ha....when I look at PCI Cards it lists: ATTO ExpressPCI UL45 ATTO ExpressPCI UL45 bcom5704 bcom5704 LSI,929X LSI,929X Link to comment Share on other sites More sharing options...
highlander8171 Posted February 15, 2007 Author Report Share Posted February 15, 2007 ok, I got the driver update successfully installed. is it possible that is all I needed to do? Link to comment Share on other sites More sharing options...
rhwalker Posted February 15, 2007 Report Share Posted February 15, 2007 Quote: ok, I got the driver update successfully installed. is it possible that is all I needed to do? Perhaps. Does the problem still exist? Quote: ah-ha....when I look at PCI Cards it lists: ATTO ExpressPCI UL45 ATTO ExpressPCI UL45 bcom5704 bcom5704 LSI,929X LSI,929X Ok. The two "bcom" "cards" are "virtual PCI cards" for your two network ports. It appears that you have two ATTO UL4S cards. Correct? If so, those would be fine if they have current firmware and drivers. Do they? Current versions for the firmware and driver are: driver: v4.00 firmware flash file: v1.52 (Released 7/21/06) As for the two LSI cards, I don't recognize them and you haven't posted a full listing of the Apple System Profiler output for the PCI cards. I will say that the Apple Dual-channel SCSI card (really, a rebranded LSI Logic 22320 SCSI card) that was the BTO SCSI option for our Xserve G5 (and is still the Apple BTO option for the Intel Xserve) never worked right with Retrospect, and we had to replace it with our ATTO UL4D. The Apple System Profiler tag for the LSI Logic 22320 is "LSI,1030" which is not the same as what you have. Why not post the Apple System Profiler output for your PCI Cards. That would help because it would also give firmware levels. And you still haven't told us what card is driving your backup device. Just so we don't keep going round and round, here is the sort of information that would be helpful (an example from Apple System Profiler for our Xserve G5): Quote: PCI Cards: LSI,523: Name: LSILogic,raid Type: scsi-2 Bus: PCI Slot: SLOT-2 Vendor ID: 0x1000 Device ID: 0x1960 Subsystem Vendor ID: 0x1000 Subsystem ID: 0x4523 Revision ID: 0x0001 ATTO ExpressPCI UL4D: Name: ATTO,ExpressPCIProUL4D Type: scsi-2 Bus: PCI Slot: SLOT-3 Vendor ID: 0x117c Device ID: 0x0030 Subsystem Vendor ID: 0x117c Subsystem ID: 0x8013 ROM Revision: 1.5.2 Revision ID: 0x0008 ATTO ExpressPCI UL4D: Name: ATTO,ExpressPCIProUL4D Type: scsi-2 Bus: PCI Slot: SLOT-3 Vendor ID: 0x117c Device ID: 0x0030 Subsystem Vendor ID: 0x117c Subsystem ID: 0x8013 ROM Revision: 1.5.2 Revision ID: 0x0008 bcom5704: Type: network Bus: PCI Slot: SLOT-4 Vendor ID: 0x14e4 Device ID: 0x1648 Subsystem Vendor ID: 0x106b Subsystem ID: 0x005a Revision ID: 0x0003 bcom5704: Type: network Bus: PCI Slot: SLOT-4 Vendor ID: 0x14e4 Device ID: 0x1648 Subsystem Vendor ID: 0x106b Subsystem ID: 0x005a Revision ID: 0x0003 Parallel SCSI: SCSI Parallel Domain 0: Initiator Identifier: 7 SCSI Target Device @ 16: Manufacturer: MEGARAID Model: Logical Drive 0 Revision: SCSI Target Identifier: 16 SCSI Device Features: Wide, Sync SCSI Initiator/Target Features: Wide, Sync Peripheral Device Type: 0 SCSI Logical Unit @ 0: Capacity: 50 GB Manufacturer: MEGARAID Model: Logical Drive 0 Revision: Removable Media: Yes Detachable Drive: No BSD Name: disk0 OS9 Drivers: No SCSI Logical Unit Identifier: 0 S.M.A.R.T. status: Not Supported SCSI Target Device @ 17: Manufacturer: MEGARAID Model: Logical Drive 1 Revision: SCSI Target Identifier: 17 SCSI Device Features: Wide, Sync SCSI Initiator/Target Features: Wide, Sync Peripheral Device Type: 0 SCSI Logical Unit @ 0: Capacity: 417.42 GB Manufacturer: MEGARAID Model: Logical Drive 1 Revision: Removable Media: Yes Detachable Drive: No BSD Name: disk1 OS9 Drivers: No SCSI Logical Unit Identifier: 0 S.M.A.R.T. status: Not Supported Volumes: disk1s3: Capacity: 417.29 GB Available: 398.97 GB Writable: Yes File System: Journaled HFS+ SCSI Target Device @ 63: Manufacturer: MEGARAID Model: MEGARAIDDUMMYDEV Revision: 1.00 SCSI Target Identifier: 63 SCSI Device Features: Wide, Sync SCSI Initiator/Target Features: Wide, Sync Peripheral Device Type: 31 SCSI Logical Unit @ 0: Manufacturer: MEGARAID Model: MEGARAIDDUMMYDEV Revision: 1.00 SCSI Logical Unit Identifier: 0 SCSI Parallel Domain 1: Initiator Identifier: 7 SCSI Target Device @ 3: Manufacturer: SEAGATE Model: ST373405LW Revision: 0003 SCSI Target Identifier: 3 SCSI Device Features: Wide, Sync, DT SCSI Initiator/Target Features: Wide, Sync, DT Peripheral Device Type: 0 SCSI Logical Unit @ 0: Capacity: 68.37 GB Manufacturer: SEAGATE Model: ST373405LW Revision: 0003 Removable Media: Yes Detachable Drive: No BSD Name: disk2 OS9 Drivers: No SCSI Logical Unit Identifier: 0 S.M.A.R.T. status: Not Supported SCSI Parallel Domain 2: Initiator Identifier: 7 SCSI Target Device @ 0: Manufacturer: EXABYTE Model: VXA 1x10 1U Revision: A10E SCSI Target Identifier: 0 SCSI Device Features: Wide, Sync SCSI Initiator/Target Features: Wide, Sync Peripheral Device Type: 8 SCSI Logical Unit @ 0: Manufacturer: EXABYTE Model: VXA 1x10 1U Revision: A10E SCSI Logical Unit Identifier: 0 SCSI Target Device @ 1: Manufacturer: EXABYTE Model: VXA-2 Revision: 2120 SCSI Target Identifier: 1 SCSI Device Features: Wide, Sync SCSI Initiator/Target Features: Wide, Sync Peripheral Device Type: 1 SCSI Logical Unit @ 0: Manufacturer: EXABYTE Model: VXA-2 Revision: 2120 SCSI Logical Unit Identifier: 0 Russ Link to comment Share on other sites More sharing options...
highlander8171 Posted February 15, 2007 Author Report Share Posted February 15, 2007 It does not freeze anymore! Thanks for all the help!!!! it is the ATTO that drives the autoloader, and the firmware is 1.5.0 Link to comment Share on other sites More sharing options...
rhwalker Posted February 16, 2007 Report Share Posted February 16, 2007 Quote: > ...but does give me a Device Access version of 1.0.107 Which is odd, as Retrospect hasn't used a Device Access file since version 4.3 (it was supplanted by the License Manager in 5.0.x) ... Dave Uh, Dave, to quote a recent post I saw in these forums: Quote: where I come from that's what we call "crazy talk." Dave, I suggest that you look in your Retrospect menu, "About Retrospect...", click the "Status" button. Our Xserve G5 has a clean install of Retrospect Workgroup 6.0 onto Mac OS 10.4.2 Server, now upgraded to Retrospect Workgroup 6.1 and Mac OS 10.4.8 Server, and never saw Retrospect 4.3 (that was on our old PPC ASIP server) or Retrospect 5.0.x. But it reports: Quote: Retrospect Backup Version 6.1.126 ... Device Access Version: 1.0.107 Driver Update Version: 6.1.9.102 There may no longer be a "Device Access" plug-in, but Retrospect 6.1.126 still believes that it is using that code. Perhaps you are starting to have "senior moments" like I experience every day. Why don't you report to us what your "About Retrospect..." reports in its Status dialog? Russ Link to comment Share on other sites More sharing options...
CallMeDave Posted February 16, 2007 Report Share Posted February 16, 2007 > Why don't you report to us what your "About Retrospect..." reports in its Status dialog? I tried, but it just blinks "ha ha ha!" over and over again. Dave (who intended to use "AFAIK" in that part of my post, but got lazy...) Link to comment Share on other sites More sharing options...
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