EWorldDaniel Posted January 18, 2007 Report Share Posted January 18, 2007 Hi, Thanks in advance for your help. I am sure it is a simple setting. I am using v7.5.324 on one machine. I have set up the client on a second machine. Both are running XP sp2. I have set the services so that they login using administrator on both machines. I have disabled the windows firewalls on both machines. I can browse the drives and folders on both machines. The remote machine is connected via the client. When I run a backup, either scheduled or immediate, I get an insufficient permission error - even on the local machine. I am backup to a USB connected hard drive (no errors there). One more thing. This is the trial I am running. I am testing Retrospect before I purchase it for two clients. I have heard so many good things about this software, but I am not having much luck so far. Thanks again Dan Link to comment Share on other sites More sharing options...
safreeds Posted January 19, 2007 Report Share Posted January 19, 2007 Is this error at the beginning of the backup? Does this happen only with specific files? Is this only happening when you run an automated execution or does it happen with manual executions? Link to comment Share on other sites More sharing options...
EWorldDaniel Posted January 19, 2007 Author Report Share Posted January 19, 2007 Thanks for your reply. - It happens immediately. As soon as the backup starts on a volume, the events show the error. The app continues to do something after the error though. - I don't know how to tell if the error is for specific files. I suspect it probably is. - It happens with both automated and manual. Link to comment Share on other sites More sharing options...
EWorldDaniel Posted January 19, 2007 Author Report Share Posted January 19, 2007 I dug around a little deeper into the errors and the rest of the error is this: Can't use open file backup option. Thanks Link to comment Share on other sites More sharing options...
safreeds Posted January 19, 2007 Report Share Posted January 19, 2007 I hate to say this, but the issue is most likely with the volume shadow copy service. Check the event viewer (Control Panel -> Admin. Tools) under the application section. If you see errors regarding the volume shadow copy service, that's where the problem lies. This may be a case of another program holding on to VSS such as vnti-virus or anti-spyware. Link to comment Share on other sites More sharing options...
bobsch Posted January 23, 2007 Report Share Posted January 23, 2007 I have the same problem. The Event Viewer error is: "Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} [0x8007041d]." That CLSID is the: VSSoftwareProvider Class. Now how do we find out what program might be "holding on to VSS?" Link to comment Share on other sites More sharing options...
michaeln Posted January 24, 2007 Report Share Posted January 24, 2007 You can try checking that eventid number of the VSS error at http://www.eventid.net. They have some good information on how to address these types of errors. Link to comment Share on other sites More sharing options...
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