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error -1101 and -1102


rniebaum

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I am running Retrospect version 7.5.324 with Driver Update and Hot Fix, version 7.5.9.102.

 

Recently, I moved the contents of "My Music" and "My Pictures" from within "My Documents" to another disk within the same computer. I am attempting to backup these files to a disk on another computer in my local area network.

 

The network connection seems to be fine, and I am having no trouble writing data to the other computer's disk.

 

After each of several files Retrospect tries to backup I see the following error message:

 

"can't read, error -1101 (file/directory not found)"

 

...and then it aborts with this message:

 

"Trouble reading files, error -1102 (drive missing/unavailable)"

 

At first I thought this might have something to do with copy protection on my iTunes files, so I tried running the backup on only the "My Pictures" data, which are mostly simple JPEGs.

 

I received the same error experience, albeit with different file names.

 

Within the software using these files, there appear to be no problems using them. Picassa2 has no trouble with the pictures, and iTunes has no trouble playing the music. Windows CHKDSK and Norton Disk Doctor are unable to detect any errors on the drive, and Windows file copy works without error going from the source volume to the destination volume.

 

I have scoured the forum for information on this and came up with a few posts, but nothing that I was able to find seemed to address my situation. The complete error logs of two of my multiple attempts at making these backups are included here below.

 

Thanks in advance for any assistance you can provide.

 

Rich

 

 

Error logs...

 

[Trying to backup everything in the new "My Media" folder]

 

+ Normal backup using DATA-2 at 1/15/2007 10:43 AM

To Backup Set DATA-2...

 

- 1/15/2007 10:43:43 AM: Copying DATA-2 (I:)

File "I:\My Media\iTunes Music\Ann Zimmerman\Love & Weather\02 Kaliedoscope.m4a": can't read, error -1101 (file/directory not found)

File "I:\My Media\iTunes Music\Ann Zimmerman\Love & Weather\03 Not Bad.m4a": can't read, error -1101 (file/directory not found)

File "I:\My Media\iTunes Music\Ann Zimmerman\Love & Weather\04 Heavy Heart.m4a": can't read, error -1101 (file/directory not found)

File "I:\My Media\iTunes Music\Ann Zimmerman\Love & Weather\05 Home In The Sky.m4a": can't read, error -1101 (file/directory not found)

File "I:\My Media\iTunes Music\Ann Zimmerman\Love & Weather\06 Rolling Home.m4a": can't read, error -1101 (file/directory not found)

File "I:\My Media\iTunes Music\Ann Zimmerman\Love & Weather\07 Home Grown Tomotoes.m4a": can't read, error -1101 (file/directory not found)

File "I:\My Media\iTunes Music\Ann Zimmerman\Love & Weather\08 Lovely Agnes.m4a": can't read, error -1101 (file/directory not found)

File "I:\My Media\iTunes Music\Ann Zimmerman\Love & Weather\09 Quarter Moon.m4a": can't read, error -1101 (file/directory not found)

File "I:\My Media\iTunes Music\Ann Zimmerman\Love & Weather\10 I've Got A Crush On You.m4a": can't read, error -1101 (file/directory not found)

File "I:\My Media\iTunes Music\Ann Zimmerman\Love & Weather\11 Trouble In The Field.m4a": can't read, error -1101 (file/directory not found)

File "I:\My Media\iTunes Music\Ann Zimmerman\Love & Weather\12 Bad Attitude Blues.m4a": can't read, error -1101 (file/directory not found)

File "I:\My Media\iTunes Music\Ann Zimmerman\Love & Weather\13 I Love You More When I'm Leaving.m4a": can't read, error -1102 (drive missing/unavailable)

Trouble reading files, error -1102 (drive missing/unavailable)

1/15/2007 10:45:01 AM: Execution incomplete

Remaining: 11580 files, 14.3 GB

Completed: 13 files, 47.9 MB

Performance: 51.2 MB/minute

Duration: 00:01:17 (00:00:21 idle/loading/preparing)

 

 

 

 

[After removing "iTunes Music" from the backup]

 

 

+ Normal backup using DATA-2 at 1/15/2007 12:52 PM

To Backup Set DATA-2...

 

- 1/15/2007 12:52:10 PM: Copying DATA-2 (I:)

File "I:\My Media\My Pictures\2006-08-09 Hirsch Yearbook\Wiz Pics (12).JPG": can't read, error -1101 (file/directory not found)

File "I:\My Media\My Pictures\2006-08-09 Hirsch Yearbook\Wiz Pics (13).JPG": can't read, error -1101 (file/directory not found)

File "I:\My Media\My Pictures\2006-08-09 Hirsch Yearbook\Wiz Pics (14).JPG": can't read, error -1101 (file/directory not found)

File "I:\My Media\My Pictures\2006-08-09 Hirsch Yearbook\Wiz Pics (15).JPG": can't read, error -1101 (file/directory not found)

File "I:\My Media\My Pictures\2006-08-09 Hirsch Yearbook\Wiz Pics (16).JPG": can't read, error -1101 (file/directory not found)

File "I:\My Media\My Pictures\2006-08-09 Hirsch Yearbook\Wiz Pics (17).JPG": can't read, error -1101 (file/directory not found)

File "I:\My Media\My Pictures\2006-08-09 Hirsch Yearbook\Wiz Pics (18).JPG": can't read, error -1101 (file/directory not found)

File "I:\My Media\My Pictures\2006-08-09 Hirsch Yearbook\Wiz Pics (19).JPG": can't read, error -1101 (file/directory not found)

File "I:\My Media\My Pictures\2006-08-09 Hirsch Yearbook\Wiz Pics (2).JPG": can't read, error -1101 (file/directory not found)

File "I:\My Media\My Pictures\2006-08-09 Hirsch Yearbook\Wiz Pics (20).JPG": can't read, error -1101 (file/directory not found)

File "I:\My Media\My Pictures\2006-08-09 Hirsch Yearbook\Wiz Pics (21).JPG": can't read, error -1101 (file/directory not found)

File "I:\My Media\My Pictures\2006-08-09 Hirsch Yearbook\Wiz Pics (22).JPG": can't read, error -1101 (file/directory not found)

File "I:\My Media\My Pictures\2006-08-09 Hirsch Yearbook\Wiz Pics (23).JPG": can't read, error -1101 (file/directory not found)

File "I:\My Media\My Pictures\2006-08-09 Hirsch Yearbook\Wiz Pics (24).JPG": can't read, error -1101 (file/directory not found)

File "I:\My Media\My Pictures\2006-08-09 Hirsch Yearbook\Wiz Pics (25).JPG": can't read, error -1101 (file/directory not found)

File "I:\My Media\My Pictures\2006-08-09 Hirsch Yearbook\Wiz Pics (26).JPG": can't read, error -1101 (file/directory not found)

File "I:\My Media\My Pictures\2006-08-09 Hirsch Yearbook\Wiz Pics (27).JPG": can't read, error -1102 (drive missing/unavailable)

Trouble reading files, error -1102 (drive missing/unavailable)

1/15/2007 12:58:45 PM: Execution incomplete

Remaining: 9801 files, 9.3 GB

Completed: 627 files, 334.8 MB

Performance: 55.0 MB/minute

Duration: 00:06:35 (00:00:29 idle/loading/preparing)

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  • 2 weeks later...

Since no one responded to my original post, I called EMC Support and pleaded my case for help, believing this to be a potential software defect.

 

The technical diagnose was that the error messages were being generated in response to Windows errors. Although the exact nature of the problem is still undiagnosed, I am pleased to report that EMC was able to provide a work-around:

 

Turn off the "Open Files Backup" option.

 

Good luck!

Rich N.

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