pb@xiting.dk Posted January 8, 2007 Report Share Posted January 8, 2007 Hi One of my customers are running ver 7.5 Its been without problems for almost one year. Suddently this morning i get this: Retrospect notification from SBS1 (06-01-2007) Script: Disk-2 Date: 06-01-2007 Can't access backup client tse1, error -685 (license required) When i go to Configure - Clients it asks for a licence key, but wont accept the key i have Per Link to comment Share on other sites More sharing options...
pb@xiting.dk Posted January 8, 2007 Author Report Share Posted January 8, 2007 Just tried to add the client licence via the licence manager. It says Can't add that licence code (must first upgrade the Application licence) What does that mean ? Link to comment Share on other sites More sharing options...
safreeds Posted January 9, 2007 Report Share Posted January 9, 2007 If your customer upgraded from 7.5.251 to a newer engine (7.5.285, .320 etc) then the application license probably is invalid. I am assuming that the client that is being backed up is also a server? If this is the case you will need to call Retrospect customer service or sales and have them set you up with the correct licensing. Link to comment Share on other sites More sharing options...
pb@xiting.dk Posted January 11, 2007 Author Report Share Posted January 11, 2007 Contacted licence-service at retrospect. Conclusion is that there is a bug in the newest version of SBS server that dosent allow a client licence to be added. Got new licence keys and the problem is solved. /Per Link to comment Share on other sites More sharing options...
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