Jump to content

Backup client licence dissapered

Recommended Posts



One of my customers are running ver 7.5

Its been without problems for almost one year.

Suddently this morning i get this:


Retrospect notification from SBS1 (06-01-2007)


Script: Disk-2

Date: 06-01-2007

Can't access backup client tse1, error -685 (license required)


When i go to Configure - Clients

it asks for a licence key, but wont accept the key i have



Link to comment
Share on other sites

If your customer upgraded from 7.5.251 to a newer engine (7.5.285, .320 etc) then the application license probably is invalid. I am assuming that the client that is being backed up is also a server? If this is the case you will need to call Retrospect customer service or sales and have them set you up with the correct licensing.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...