johnweber06 Posted December 28, 2006 Report Share Posted December 28, 2006 We have OS X server running on a MDD. 2 gigs of memory, latest version of Retrospect Server backing up to an external SATA enclosure with 2 750gb hard drives. We have been having an ongoing problem with the system, even back before we had the SATA enclosure and were using Firewire drives. When the server has been running all day and Retrospect kicks in at its appointed time (9pm) it will quit while scanning the volume to back it up. We back up 4 volumes and this usually happens on the first volume. Occasionally it will get throught the first volume and quit on the second. There is no message in the finder about the quit but there is information in the Retrospect crash log (see below). What is strange is that if I restart the server right before the 9pm backup time the backup will happen just fine. (there have been a few exceptions to this but very few). So this leads me to believe that it may have something to do with server operation and user access during the day filling memory or causing some other problem. I have tested this with different memory so it is not the memory. The machine even has a new Mother board so it can't be a problem with that. I am at my wits end on this one. I have tried everything I know to try. Any suggestions would be greatly appreciated. I am pasting in the crash log from Retrospect in case of any of these entries mean anything to anyone. Host Name: macserver Date/Time: 2006-12-27 22:32:59.394 -0500 OS Version: 10.4.8 (Build 8L127) Report Version: 4 Command: Retrospect Path: /Applications/Retrospect 6.1/Retrospect/Contents/MacOS/AuthenticateUser.app/Contents/MacOS/../../../Retrospect Parent: launchd [1] Version: 6.1.126 (6.0) Build Version: ??? Project Name: ??? Source Version: ??? PID: 330 Thread: 0 Exception: EXC_BAD_ACCESS (0x0001) Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000 Thread 0 Crashed: 0 Retrospect 0x004596cc 0x405000 + 345804 1 Retrospect 0x005373dc 0x405000 + 1254364 2 Retrospect 0x004356f4 0x405000 + 198388 3 Retrospect 0x00426aa0 0x405000 + 137888 4 Retrospect 0x005ff648 0x405000 + 2074184 5 Retrospect 0x0043ce24 0x405000 + 228900 6 Retrospect 0x00603b24 0x405000 + 2091812 7 Retrospect 0x0043ce24 0x405000 + 228900 8 Retrospect 0x005ffadc 0x405000 + 2075356 9 Retrospect 0x004629b4 0x405000 + 383412 10 Retrospect 0x00462bb0 0x405000 + 383920 11 Retrospect 0x006000f4 0x405000 + 2076916 12 Retrospect 0x0043ce24 0x405000 + 228900 13 Retrospect 0x0050c99c 0x405000 + 1079708 14 Retrospect 0x0043ce24 0x405000 + 228900 15 Retrospect 0x0050e4cc 0x405000 + 1086668 16 Retrospect 0x0043ce24 0x405000 + 228900 17 Retrospect 0x00515e84 0x405000 + 1117828 18 Retrospect 0x004629b4 0x405000 + 383412 19 Retrospect 0x00462bb0 0x405000 + 383920 20 Retrospect 0x004629b4 0x405000 + 383412 21 Retrospect 0x00462bb0 0x405000 + 383920 22 Retrospect 0x00515f48 0x405000 + 1118024 23 Retrospect 0x004629b4 0x405000 + 383412 24 Retrospect 0x00462bb0 0x405000 + 383920 Thread 1: 0 libSystem.B.dylib 0x900059ec syscall + 12 1 com.apple.OpenTransport 0x9a3af5a0 BSD_waitevent + 44 2 com.apple.OpenTransport 0x9a3b4360 CarbonSelectThreadFunc + 176 3 libSystem.B.dylib 0x9002b508 _pthread_body + 96 Thread 2: 0 libSystem.B.dylib 0x9002bbc8 semaphore_wait_signal_trap + 8 1 libSystem.B.dylib 0x900306ac pthread_cond_wait + 480 2 com.apple.OpenTransport 0x9a3afe94 CarbonOperationThreadFunc + 80 3 libSystem.B.dylib 0x9002b508 _pthread_body + 96 Thread 0 crashed with PPC Thread State 64: srr0: 0x00000000004596cc srr1: 0x000000000200d030 vrsave: 0x0000000000000000 cr: 0x24004222 xer: 0x0000000000000000 lr: 0x0000000000459be0 ctr: 0x0000000090b954a4 r0: 0x0000000000000000 r1: 0x00000000bfffb790 r2: 0x00000000000ce000 r3: 0x0000000000000400 r4: 0x0000000001899e71 r5: 0x00000000bfffb82a r6: 0x00000000ffffffff r7: 0x0000000000000000 r8: 0x0000000000000030 r9: 0x000000000000099c r10: 0x0000000000000060 r11: 0x0000000001800000 r12: 0x00000000a0b91908 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000 r16: 0x00000000000dc4b8 r17: 0x0000000000015128 r18: 0x0000000000358cc0 r19: 0x0000000000000277 r20: 0x0000000000000000 r21: 0x00000000002fe55c r22: 0x00000000bfffb920 r23: 0x000000000043596a r24: 0x0000000000000000 r25: 0x0000000000000000 r26: 0x0000000000405000 r27: 0x00000000bfffb846 r28: 0x0000000000000001 r29: 0x0000000000435956 r30: 0x0000000000000005 r31: 0x0000000001899e77 Binary Images Description: 0x1000 - 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0x310cfd CFMPriv_SecurityHI PEF binary: CFMPriv_SecurityHI 0x310d80 - 0x310e62 CFMPriv_SpeechRecognition PEF binary: CFMPriv_SpeechRecognition 0x310ee0 - 0x310fb3 CFMPriv_CarbonCore PEF binary: CFMPriv_CarbonCore 0x311030 - 0x311103 CFMPriv_OSServices PEF binary: CFMPriv_OSServices 0x3111e0 - 0x3112a2 CFMPriv_AE PEF binary: CFMPriv_AE 0x3112b0 - 0x311375 CFMPriv_ATS PEF binary: CFMPriv_ATS 0x3113f0 - 0x3114c7 CFMPriv_ColorSync PEF binary: CFMPriv_ColorSync 0x311550 - 0x311633 CFMPriv_FindByContent PEF binary: CFMPriv_FindByContent 0x3116b0 - 0x31178a CFMPriv_HIServices PEF binary: CFMPriv_HIServices 0x311800 - 0x3118e0 CFMPriv_LangAnalysis PEF binary: CFMPriv_LangAnalysis 0x311970 - 0x311a56 CFMPriv_LaunchServices PEF binary: CFMPriv_LaunchServices 0x311b30 - 0x311c07 CFMPriv_PrintCore PEF binary: CFMPriv_PrintCore 0x311c10 - 0x311cd2 CFMPriv_QD PEF binary: CFMPriv_QD 0x311dd0 - 0x311eb9 CFMPriv_SpeechSynthesis PEF binary: CFMPriv_SpeechSynthesis 0x405000 - 0x739cd2 Retrospect PEF binary: Retrospect 0x73a000 - 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0x9a3cbfff com.apple.OpenTransport 2.0 /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport Link to comment Share on other sites More sharing options...
rhwalker Posted December 28, 2006 Report Share Posted December 28, 2006 Nothing jumps out at me after looking at this panic. We've never seen this behavior on our Xserve G5 running 10.4.8 Server and Retrospect 6.1.126. You don't say what RDU you have, but that shouldn't matter for this. Configuration questions, because your details aren't complete: You say you back up 4 volumes, and you back up to an external SATA enclosure with two SATA drives. What interface drives these 6 drives? What type of drives/interface are the (presumably internal) 4 volumes that are backed up? Any oddness such as RAID? If so, whose RAID, what RAID level? If Apple's RAID, and if this machine was brought forward from 10.3.x, did you do a convertraid to bring it up to the new style? Was this a clean install of 10.4.x brought forward to 10.4.8, or was this a 10.3.x that was updated? If the identical problem happened before the external SATA enclosure, it probably isn't those drives or that interface. If your "reboot before backup" always succeeds, then it doesn't sound like a power line issue that would be cured by UPS. A comment, if you've got 6 drives (4 active volumes), and if your load is even moderate, 2 GB is a tad short on the memory. The MDD doesn't have ECC memory, so we really can't say that there isn't a memory problem, only that two sets of memory behave the same. There's the remote possibility that you replaced marginal memory with marginal memory, same remote possibility with the motherboard. But let's assume that isn't the problem. You don't say which 10.4.8 Server you are running - there are two versions out there, the PPC version (which we have) and the Universal Binary version (which I understand has very different AFP services, with many fixes to avoid crashing of AFP under load). Only a couple of questions I could ask: (1) you don't happen to have Spotlight indexing turned on for your server, do you? That's been known to cause issues. (2) how many files is Retrospect trying to index? If it's a huge amount, maybe there is some issue with Carbon apps and limited amount of memory. Something you might try: split the disks into two subvolumes, see what happens if you try to back up a smaller set for indexing. If the problem happened before, and you are not running Universal Binary OS X Server, and if your AFP load is high, it's possible that you are hitting the PPC AFP issues that Nigel Kiersten has discussed on afp548.com and the macos-x-server list. Sadly, the only solution if that's the case is to get a copy of 10.4.7 Universal Binary Server, wipe and install, bring forward to 10.4.8 Server. Russ Link to comment Share on other sites More sharing options...
johnweber06 Posted December 28, 2006 Author Report Share Posted December 28, 2006 Russ thanks for the reply. We are backing up 3 Apple software RAIDS and the boot drive. I just checked. Two of the RAIDs were brought forward from 10.3 so the are type 1 RAIDS. One was created recently, so it is type 2. I think Spotlight may be running. What is the best way to turn it off. I have done extensive testing on the hardware and memory so I don't think it is that. It is definitely PPC 10.4.8 server. I was going to try backing up a smaller selection of files next to see if that made a differnece. All three of the raids have quite a number of files (1.5 million at least) so that might have something to do with it. If I need to get a copy of 10.4.7 universal how do I go about doing that? Thanks for your help. Link to comment Share on other sites More sharing options...
rhwalker Posted December 28, 2006 Report Share Posted December 28, 2006 Quote: I think Spotlight may be running. What is the best way to turn it off. man mdutil Show status of Spotlight on a volume: mdutil -s volumename Turn Spotlight indexing off on a volume mdutil -i off volumename Quote: If I need to get a copy of 10.4.7 universal how do I go about doing that? There's only a few ways I know because that's not the version that is sold in the stores. (1) twist the arm of your Apple rep, explain the issues, etc. Your PPC OS X Server S/N will work. (2) borrow a copy from someone with a new Intel Server. Your PPC OS X Server S/N will work. (3) be a member of the Developer seeding program. Your PPC OS X Server S/N will work. Nigel Kiersten discusses it on AFP548.com and in the macos-x-server list. See the archives. Russ Link to comment Share on other sites More sharing options...
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