Jump to content

Hangs on error 1020


Recommended Posts

Retrospect Ver = 5.6.127 on

 

Windows 98SE

 

Dell Powervault 120T DDS-4

 

 

 

 

 

Hangs on error 1020

 

 

 

 

 

Our Script completes each night.

 

We back up 20 clients. [a mix of 98 and 2K]

 

Every night the script will hang one or two times.

 

The "hang" is:

 

 

 

Always on a Win2K client

 

Always on an error 1020

 

Usually for almost exactly 2 hours, sometimes less.

 

The script then continues and finishes two hours late.

 

 

 

Is there a setting that will insure that the script will immediately continue when it hits an error 1020 (sharing violation)? I know that this could be solved by logging off these workstations. That is not an option.

 

 

 

I am considering using the Windows "Path" selector as a workaround to exclude these these specific files. They never get backed up anway because they are in use.

 

 

 

 

 

Any Ideas,

 

 

 

Thank You

 

 

 

 

Link to comment
Share on other sites

Retrospect should never hang up the entire backup based on a sharing violation. The error should get logged and the backup should proceed.

 

How are you determining that the error is holding up the backup for ~2 hours?

 

 

 

Can you cut and paste the section of your log that outlines a backup for this client (not the entire session of all clients - just one in particular) from start to finish?

 

 

Link to comment
Share on other sites

Here are log exerpts illustrating this type of hang:

 

 

 

Backing up client without Hang:

 

 

 

- 10/08/2002 2:31:06 AM: Copying Administrator on KEITHM

 

10/08/2002 2:31:06 AM: Connected to KEITHM

 

File "C:\Documents and Settings\Administrator\NTUSER.DAT": can't read, error -1020 (sharing violation)

 

File "C:\Documents and Settings\Administrator\ntuser.dat.LOG": can't read, error -1020 (sharing violation)

 

File "C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat": can't read, error -1020 (sharing violation)

 

File "C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG": can't read, error -1020 (sharing violation)

 

10/08/2002 2:35:14 AM: Snapshot stored, 749 KB

 

10/08/2002 2:35:18 AM: 4 execution errors

 

Remaining: 4 files, 1,338 KB

 

Completed: 4714 files, 536.7 MB

 

Performance: 141.8 MB/minute

 

Duration: 00:04:09 (00:00:20 idle/loading/preparing)

 

-------------------------------------------------------------------------------------------------------------

 

Backing up client with Hang:

 

 

 

 

 

- 10/09/2002 2:36:05 AM: Copying Administrator on KEITHM

 

10/09/2002 2:36:05 AM: Connected to KEITHM

 

File "C:\Documents and Settings\Administrator\NTUSER.DAT": can't read, error -1020 (sharing violation)

 

File "C:\Documents and Settings\Administrator\ntuser.dat.LOG": can't read, error -1020 (sharing violation)

 

File "C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat": can't read, error -1020 (sharing violation)

 

File "C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG": can't read, error -1020 (sharing violation)

 

10/09/2002 4:25:18 AM: Snapshot stored, 750 KB

 

10/09/2002 4:25:22 AM: 4 execution errors

 

Remaining: 4 files, 1,338 KB

 

Completed: 4723 files, 536.8 MB

 

Performance: 134.1 MB/minute

 

Duration: 00:04:17 (00:00:15 idle/loading/preparing)

 

 

 

 

 

 

 

 

 

I have pasted here two exerpts from our log.

 

 

 

The first one shows the client being backed up in 4 minutes and 9 seconds.

 

The second one shows the client being backed up in 4 minutes and 17 seconds.

 

Note the hour and fifty minute hang during the second log entry

 

 

 

Always on a Win2K client [not just this client]

 

Always on an error 1020

 

 

 

 

 

Thanks for your help AmyC and any others who may have come across this one before.

 

 

 

 

 

JL

 

 

 

 

Link to comment
Share on other sites

The 1020 error is consistent across both backups and should not be the variable that is making the backup hang.

 

 

 

Try:

 

- Clean install of client (uninstall / reboot / reinstall). Make sure to use the latest version of the client software from Updatescolor=blue>

 

 

 

If a clean install doesn't resolve the issue, for testing purposes, try:

 

 

 

1) Mark the 1020 error files as private through the Retrospect client (Access tab). Does the hang occur?

 

 

 

2) Try a "no-files" backup of the client. When setting up the backup, under Selecting, change from All Files to No Files. Then go to Configure > Backup Sets. Get Properties on your backup set. On the snapshots tab, select the latest snapshot of this client and right click to get properties. Does the properties box indicate that the registry is included?

 

 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...