albert Posted July 3, 2006 Report Share Posted July 3, 2006 I can't get a PC client seen by my Mac running current version of retrospect. I installed and turned on the PC client and ran regcopy.exe, but I don't see the client on the Mac. This is a ethernet LAN at an academic center. I suppose I'll need to ask my IT guy but any suggestions appreciated. The Macs on the same network show up automatically in retrospect. thanks Link to comment Share on other sites More sharing options...
rhwalker Posted July 3, 2006 Report Share Posted July 3, 2006 Are the mac and pc on the same subnet? Is there a router between the two? Is it possible that there is some port blocking between the two? Are you running a firewall on either the mac or pc ? Just some things to consider Russ Link to comment Share on other sites More sharing options...
twickland Posted July 3, 2006 Report Share Posted July 3, 2006 Another possible issue: what Windows client version are you using? If it's earlier than 6.5.x and if the client computer has multiple Ethernet adapters (such as wired/wireless or two wired cards), the Retrospect client software may be binding to the wrong adapter. The easiest solution is to update the client to v7.0.112, which is the version currently recommended for backing up Windows clients to a Mac. Link to comment Share on other sites More sharing options...
smartin Posted July 5, 2006 Report Share Posted July 5, 2006 Dear Albert: Most likely its the firewall software on the windows system. Here is what you do (from memory, I'm on a mac): startmenu:controll panel:firewall:exceptions, then create two exceptions. Both port 497, one TCP and one UDP. The retrospect documentation claims you don't need to do this, but I've found its often needed. Hope it helps. -s Link to comment Share on other sites More sharing options...
albert Posted July 5, 2006 Author Report Share Posted July 5, 2006 thanks for the info but the entire institution is behind a firewall and the firewall on the PC is off. I tried to connect by IP addresss and rec'd the error message that it couldn't connect - error 541. When I click on retroclient on the PC, it says that the program is on. Unfortunately, our IT guys say they don't support retrospect. Link to comment Share on other sites More sharing options...
rhwalker Posted July 5, 2006 Report Share Posted July 5, 2006 Quote: Unfortunately, our IT guys say they don't support retrospect. And they don't have to; but I bet that they are blocking some ports between the two (whether by an interposed router or some such, with the PC and Mac on different subnets), or that they aren't passing broadcast packets between the two. What happens if, on the PC, you try a port scan of the Retrospect server? There's little that we can do to try to help because you still haven't provided any details of your network topology. Russ Link to comment Share on other sites More sharing options...
albert Posted July 6, 2006 Author Report Share Posted July 6, 2006 OK, so by now you probably realize that I hate PC's. How do I do a port scan on a PC as you suggest? Regarding the Mac, should I turn on "Windows Sharing" in the Sharing Control Panel? It would seem that it shouldn't be needed. Link to comment Share on other sites More sharing options...
albert Posted July 6, 2006 Author Report Share Posted July 6, 2006 My IT guy gave me the following info: The PC computer and the MAC are on the same subnet or vlan. We're are not blocking any ports internally. If you look at the IP address of the MAC and the PC you will see that the both have an IP address on xxx.xxx.xxx.yyy where the first 9 numbers (x's) are identical. Link to comment Share on other sites More sharing options...
rhwalker Posted July 7, 2006 Report Share Posted July 7, 2006 Quote: How do I do a port scan on a PC as you suggest? nmap. Link to software is here: Nmap software I think the Retrospect port of interest is 497, both TCP and UDP. See: KB Article 6506 Quote: Regarding the Mac, should I turn on "Windows Sharing" in the Sharing Control Panel? It would seem that it shouldn't be needed. Not needed, won't have any effect on this issue. Russ Link to comment Share on other sites More sharing options...
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