peternlewis Posted March 21, 2013 Report Share Posted March 21, 2013 So given I had a variety of issues, I decided I would install Retrospect Client on my Mac afresh. So I uninstalled Retrospect using the Uninstall Script, and deleted all references to retrospect I could find on my hardisk, and then ran the client installed. It installed fine until the end and then failed with an error "Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance" I tried installing multiple times, always with the failure at the end of the install. That said, the client appears to be installed fine, but I've got no idea what the error might mean or what the consequences might be. The install.log output is attached below. Mar 21 14:42:25 mymac.here Installer[1216]: InstallerStatusNotifications plugin loaded Mar 21 14:42:32 mymac.here runner[1221]: Administrator authorization granted. Mar 21 14:42:32 mymac.here Installer[1216]: ================================================================================ Mar 21 14:42:32 mymac.here Installer[1216]: User picked Standard Install Mar 21 14:42:32 mymac.here Installer[1216]: Choices selected for installation: Mar 21 14:42:32 mymac.here Installer[1216]: Install: "Retrospect Client" Mar 21 14:42:32 mymac.here Installer[1216]: Retrospect Client Installer.pkg#retrospectClient.pkg : com.retrospect.RetrospectClient.pkg : 1.0 Mar 21 14:42:32 mymac.here Installer[1216]: Retrospect Client Installer.pkg#comretrospectretroclient.pkg : com.retrospect.retroclientplist.pkg : 1.0 Mar 21 14:42:32 mymac.here Installer[1216]: Retrospect Client Installer.pkg#comretrospectclientapp.pkg : com.retrospect.clientapp.pkg : 1.0 Mar 21 14:42:32 mymac.here Installer[1216]: Retrospect Client Installer.pkg#comretrospectclientupdater.pkg : com.retrospect.clientupdaterplist.pkg : 1.0 Mar 21 14:42:32 mymac.here Installer[1216]: Retrospect Client Installer.pkg#retrospectinstantscan.pkg : com.retrospect.RetrospectInstantScan.pkg : 1.0 Mar 21 14:42:32 mymac.here Installer[1216]: Retrospect Client Installer.pkg#comretrospectretroisa.pkg : com.retrospect.retroisaplist.pkg : 1.0 Mar 21 14:42:32 mymac.here Installer[1216]: ================================================================================ Mar 21 14:42:32 mymac.here Installer[1216]: It took 0.00 seconds to summarize the package selections. Mar 21 14:42:32 mymac.here Installer[1216]: -[iFDInstallController(Private) _buildInstallPlan]: location = file://localhost Mar 21 14:42:32 mymac.here Installer[1216]: -[iFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#retrospectClient.pkg Mar 21 14:42:32 mymac.here Installer[1216]: -[iFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectretroclient.pkg Mar 21 14:42:32 mymac.here Installer[1216]: -[iFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectclientapp.pkg Mar 21 14:42:32 mymac.here Installer[1216]: -[iFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectclientupdater.pkg Mar 21 14:42:32 mymac.here Installer[1216]: -[iFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#retrospectinstantscan.pkg Mar 21 14:42:32 mymac.here Installer[1216]: -[iFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectretroisa.pkg Mar 21 14:42:32 mymac.here Installer[1216]: Set authorization level to root for session Mar 21 14:42:32 mymac.here Installer[1216]: Will use PK session Mar 21 14:42:32 mymac.here Installer[1216]: Starting installation: Mar 21 14:42:32 mymac.here Installer[1216]: Configuring volume "Zany" Mar 21 14:42:32 mymac.here Installer[1216]: Preparing disk for local booted install. Mar 21 14:42:32 mymac.here Installer[1216]: Free space on "Zany": 1.37 TB (1370359062528 bytes). Mar 21 14:42:32 mymac.here Installer[1216]: Create temporary directory "/var/folders/9t/ld0kwsdn6mx13x87bw01bh_w0000gn/T//Install.1216BwpsRf" Mar 21 14:42:32 mymac.here Installer[1216]: IFPKInstallElement (6 packages) Mar 21 14:42:32 mymac.here Installer[1216]: Using authorization level of root for IFPKInstallElement Mar 21 14:42:33 mymac.here installd[1224]: installd: Starting Mar 21 14:42:33 mymac.here installd[1224]: installd: uid=0, euid=0 Mar 21 14:42:33 mymac.here installd[1224]: PackageKit: ----- Begin install ----- Mar 21 14:42:33 mymac.here installd[1224]: PackageKit: request=PKInstallRequest <6 packages, destination=/> Mar 21 14:42:33 mymac.here installd[1224]: PackageKit: packages=( "PKLeopardPackage <file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#retrospectClient.pkg>", "PKLeopardPackage <file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectretroclient.pkg>", "PKLeopardPackage <file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectclientapp.pkg>", "PKLeopardPackage <file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectclientupdater.pkg>", "PKLeopardPackage <file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#retrospectinstantscan.pkg>", "PKLeopardPackage <file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectretroisa.pkg>" ) Mar 21 14:42:33 mymac.here installd[1224]: PackageKit: Extracting file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#retrospectClient.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/PreferencePanes, uid=0) Mar 21 14:42:33 mymac.here installd[1224]: PackageKit: Extracting file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectretroclient.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/LaunchDaemons, uid=0) Mar 21 14:42:33 mymac.here installd[1224]: PackageKit: Extracting file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectclientapp.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/LaunchAgents, uid=0) Mar 21 14:42:33 mymac.here installd[1224]: PackageKit: Extracting file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectclientupdater.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/LaunchDaemons, uid=0) Mar 21 14:42:33 mymac.here installd[1224]: PackageKit: Extracting file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#retrospectinstantscan.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/Application Support/Retrospect, uid=0) Mar 21 14:42:34 mymac.here installd[1224]: PackageKit: Extracting file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectretroisa.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/LaunchDaemons, uid=0) Mar 21 14:42:34 mymac.here installd[1224]: PackageKit: prevent user idle system sleep Mar 21 14:42:34 mymac.here installd[1224]: PackageKit: suspending backupd Mar 21 14:42:34 mymac.here installd[1224]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.7plXPZ/Scripts/com.retrospect.RetrospectClient.pkg.0fvYQ2 Mar 21 14:42:34 mymac.here install_monitor[1229]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr Mar 21 14:42:34 mymac.here installd[1224]: ./preinstall: launchctl: Couldn't stat("/Library/LaunchAgents/com.roxio.launchd.retroclientapp.plist"): No such file or directory Mar 21 14:42:34 mymac.here installd[1224]: ./preinstall: nothing found to unload Mar 21 14:42:34 mymac.here installd[1224]: ./preinstall: launchctl: Couldn't stat("/Library/LaunchAgents/com.roxio.launchd.retroclientapp.plist"): No such file or directory Mar 21 14:42:34 mymac.here installd[1224]: ./preinstall: nothing found to unload Mar 21 14:42:34 mymac.here installd[1224]: ./preinstall: launchctl: Error unloading: com.retrospect.clientapp Mar 21 14:42:35 mymac.here installd[1224]: ./preinstall: launchctl: Couldn't stat("/Library/LaunchDaemons/com.roxio.launchd.retroclient.plist"): No such file or directory Mar 21 14:42:35 mymac.here installd[1224]: ./preinstall: nothing found to unload Mar 21 14:42:35 mymac.here installd[1224]: ./preinstall: launchctl: Couldn't stat("/Library/LaunchDaemons/com.roxio.launchd.retroclient.plist"): No such file or directory Mar 21 14:42:35 mymac.here installd[1224]: ./preinstall: nothing found to unload Mar 21 14:42:37 mymac.here installd[1224]: ./preinstall: kill: usage: kill [-s sigspec | -n signum | -sigspec] pid | jobspec ... or kill -l [sigspec] Mar 21 14:42:38 --- last message repeated 1 time --- Mar 21 14:42:38 mymac.here installd[1224]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.7plXPZ/Scripts/com.retrospect.retroclientplist.pkg.XrWOAO Mar 21 14:42:38 mymac.here installd[1224]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.7plXPZ/Scripts/com.retrospect.clientapp.pkg.GDpht3 Mar 21 14:42:38 mymac.here installd[1224]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.7plXPZ/Scripts/com.retrospect.clientupdaterplist.pkg.gbPLzz Mar 21 14:42:38 mymac.here installd[1224]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.7plXPZ/Scripts/com.retrospect.RetrospectInstantScan.pkg.tNf2hK Mar 21 14:42:38 mymac.here installd[1224]: ./preinstall: launchctl: Error unloading: com.retrospect.retroisa Mar 21 14:42:43 mymac.here installd[1224]: ./preinstall: rm: /Library/LaunchDaemons/com.retrospect.retroisa.plists: No such file or directory Mar 21 14:42:44 mymac.here installd[1224]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.7plXPZ/Scripts/com.retrospect.retroisaplist.pkg.hM9V5T Mar 21 14:42:44 mymac.here installd[1224]: ./preinstall: /tmp/PKInstallSandbox.7plXPZ/Scripts/com.retrospect.retroisaplist.pkg.hM9V5T/preinstall: line 3: sudo: No such file or directory Mar 21 14:42:44 mymac.here installd[1224]: PackageKit: Shoving /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root (1 items) to / Mar 21 14:42:44 mymac.here installd[1224]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.7plXPZ/Scripts/com.retrospect.RetrospectClient.pkg.0fvYQ2 Mar 21 14:42:44 mymac.here installd[1224]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.7plXPZ/Scripts/com.retrospect.retroclientplist.pkg.XrWOAO Mar 21 14:42:44 mymac.here installd[1224]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.7plXPZ/Scripts/com.retrospect.clientapp.pkg.GDpht3 Mar 21 14:42:44 mymac.here installd[1224]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.7plXPZ/Scripts/com.retrospect.clientupdaterplist.pkg.gbPLzz Mar 21 14:42:44 mymac.here installd[1224]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.7plXPZ/Scripts/com.retrospect.RetrospectInstantScan.pkg.tNf2hK Mar 21 14:42:44 mymac.here installd[1224]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.7plXPZ/Scripts/com.retrospect.retroisaplist.pkg.hM9V5T Mar 21 14:42:44 mymac.here installd[1224]: ./postinstall: nothing found to load Mar 21 14:42:44 mymac.here install_monitor[1229]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr Mar 21 14:42:45 mymac.here installd[1224]: PackageKit: releasing backupd Mar 21 14:42:45 mymac.here installd[1224]: PackageKit: allow user idle system sleep Mar 21 14:42:45 mymac.here installd[1224]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Retrospect Client Installer”." UserInfo=0x7fe3a59027b0 {NSFilePath=./postinstall, NSURL=file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectretroisa.pkg, PKInstallPackageIdentifier=com.retrospect.retroisaplist.pkg, NSLocalizedDescription=An error occurred while running scripts from the package “Retrospect Client Installer”.} { NSFilePath = "./postinstall"; NSLocalizedDescription = "An error occurred while running scripts from the package \U201cRetrospect Client Installer\U201d."; NSURL = "file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectretroisa.pkg"; PKInstallPackageIdentifier = "com.retrospect.retroisaplist.pkg"; } Mar 21 14:42:45 mymac.here Installer[1216]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Retrospect Client Installer”." UserInfo=0x7fa6f987e050 {NSFilePath=./postinstall, NSURL=file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectretroisa.pkg, PKInstallPackageIdentifier=com.retrospect.retroisaplist.pkg, NSLocalizedDescription=An error occurred while running scripts from the package “Retrospect Client Installer”.} Mar 21 14:42:46 mymac.here Installer[1216]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. Mar 21 14:42:46 mymac.here Installer[1216]: IFDInstallController FC3843E0 state = 7 Mar 21 14:42:46 mymac.here Installer[1216]: Displaying 'Install Failed' UI. Mar 21 14:42:46 mymac.here Installer[1216]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'. Mar 21 14:42:50 mymac.here Installer[1216]: IFDInstallController FC3843E0 state = 7 Mar 21 14:42:50 mymac.here Installer[1216]: Displaying 'Install Failed' UI. Mar 21 14:42:50 mymac.here Installer[1216]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'. Mar 21 14:42:51 mymac.here Installer[1216]: IFDInstallController FC3843E0 state = 7 Mar 21 14:42:51 mymac.here Installer[1216]: Displaying 'Install Failed' UI. Mar 21 14:42:51 mymac.here Installer[1216]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'. Mar 21 14:42:52 mymac.here Installer[1216]: IFDInstallController FC3843E0 state = 7 Mar 21 14:42:52 mymac.here Installer[1216]: Displaying 'Install Failed' UI. Mar 21 14:42:52 mymac.here Installer[1216]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'. Mar 21 14:43:02 mymac.here Installer[1361]: @(#)PROGRAM:Install PROJECT:Install-735 Mar 21 14:43:02 mymac.here Installer[1361]: @(#)PROGRAM:Installer PROJECT:Installer-614 Mar 21 14:43:02 mymac.here Installer[1361]: Hardware: MacPro3,1 @ 2.80 GHz (x 8), 12288 MB RAM Mar 21 14:43:02 mymac.here Installer[1361]: Running OS Build: Mac OS X 10.8.3 (12D78) Mar 21 14:43:02 mymac.here Installer[1361]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin Mar 21 14:43:02 mymac.here Installer[1361]: Env: TMPDIR=/var/folders/9t/ld0kwsdn6mx13x87bw01bh_w0000gn/T/ Mar 21 14:43:02 mymac.here Installer[1361]: Env: SHELL=/bin/tcsh Mar 21 14:43:02 mymac.here Installer[1361]: Env: HOME=/Users/peter Mar 21 14:43:02 mymac.here Installer[1361]: Env: USER=peter Mar 21 14:43:02 mymac.here Installer[1361]: Env: LOGNAME=peter Mar 21 14:43:02 mymac.here Installer[1361]: Env: SSH_AUTH_SOCK=/tmp/launch-jGgrwy/Listeners Mar 21 14:43:02 mymac.here Installer[1361]: Env: Apple_Ubiquity_Message=/tmp/launch-NHXhnt/Apple_Ubiquity_Message Mar 21 14:43:02 mymac.here Installer[1361]: Env: Apple_PubSub_Socket_Render=/tmp/launch-DnOPoy/Render Mar 21 14:43:02 mymac.here Installer[1361]: Env: COMMAND_MODE=unix2003 Mar 21 14:43:02 mymac.here Installer[1361]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0 Mar 21 14:43:02 mymac.here Installer[1361]: Retrospect Client Installation Log Mar 21 14:43:02 mymac.here Installer[1361]: Opened from: /Volumes/Retrospect Client 10.1/Mac Client Installer/Retrospect Client Installer.pkg Mar 21 14:43:02 mymac.here Installer[1361]: Product archive /Volumes/Retrospect Client 10.1/Mac Client Installer/Retrospect Client Installer.pkg trustLevel=202 Mar 21 14:43:07 mymac.here Installer[1361]: InstallerStatusNotifications plugin loaded Mar 21 14:43:12 mymac.here runner[1364]: Administrator authorization granted. Mar 21 14:43:12 mymac.here Installer[1361]: ================================================================================ Mar 21 14:43:12 mymac.here Installer[1361]: User picked Standard Install Mar 21 14:43:12 mymac.here Installer[1361]: Choices selected for installation: Mar 21 14:43:12 mymac.here Installer[1361]: Install: "Retrospect Client" Mar 21 14:43:12 mymac.here Installer[1361]: Retrospect Client Installer.pkg#retrospectClient.pkg : com.retrospect.RetrospectClient.pkg : 1.0 Mar 21 14:43:12 mymac.here Installer[1361]: Retrospect Client Installer.pkg#comretrospectretroclient.pkg : com.retrospect.retroclientplist.pkg : 1.0 Mar 21 14:43:12 mymac.here Installer[1361]: Retrospect Client Installer.pkg#comretrospectclientapp.pkg : com.retrospect.clientapp.pkg : 1.0 Mar 21 14:43:12 mymac.here Installer[1361]: Retrospect Client Installer.pkg#comretrospectclientupdater.pkg : com.retrospect.clientupdaterplist.pkg : 1.0 Mar 21 14:43:12 mymac.here Installer[1361]: Retrospect Client Installer.pkg#retrospectinstantscan.pkg : com.retrospect.RetrospectInstantScan.pkg : 1.0 Mar 21 14:43:12 mymac.here Installer[1361]: Retrospect Client Installer.pkg#comretrospectretroisa.pkg : com.retrospect.retroisaplist.pkg : 1.0 Mar 21 14:43:12 mymac.here Installer[1361]: ================================================================================ Mar 21 14:43:12 mymac.here Installer[1361]: It took 0.00 seconds to summarize the package selections. Mar 21 14:43:12 mymac.here Installer[1361]: -[iFDInstallController(Private) _buildInstallPlan]: location = file://localhost Mar 21 14:43:12 mymac.here Installer[1361]: -[iFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#retrospectClient.pkg Mar 21 14:43:12 mymac.here Installer[1361]: -[iFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectretroclient.pkg Mar 21 14:43:12 mymac.here Installer[1361]: -[iFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectclientapp.pkg Mar 21 14:43:12 mymac.here Installer[1361]: -[iFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectclientupdater.pkg Mar 21 14:43:12 mymac.here Installer[1361]: -[iFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#retrospectinstantscan.pkg Mar 21 14:43:12 mymac.here Installer[1361]: -[iFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectretroisa.pkg Mar 21 14:43:12 mymac.here Installer[1361]: Set authorization level to root for session Mar 21 14:43:12 mymac.here Installer[1361]: Will use PK session Mar 21 14:43:12 mymac.here Installer[1361]: Starting installation: Mar 21 14:43:12 mymac.here Installer[1361]: Configuring volume "Zany" Mar 21 14:43:12 mymac.here Installer[1361]: Preparing disk for local booted install. Mar 21 14:43:12 mymac.here Installer[1361]: Free space on "Zany": 1.37 TB (1370358685696 bytes). Mar 21 14:43:12 mymac.here Installer[1361]: Create temporary directory "/var/folders/9t/ld0kwsdn6mx13x87bw01bh_w0000gn/T//Install.1361XEH0Oi" Mar 21 14:43:12 mymac.here Installer[1361]: IFPKInstallElement (6 packages) Mar 21 14:43:12 mymac.here Installer[1361]: Using authorization level of root for IFPKInstallElement Mar 21 14:43:13 mymac.here installd[1224]: PackageKit: ----- Begin install ----- Mar 21 14:43:13 mymac.here installd[1224]: PackageKit: request=PKInstallRequest <6 packages, destination=/> Mar 21 14:43:13 mymac.here installd[1224]: PackageKit: packages=( "PKLeopardPackage <file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#retrospectClient.pkg>", "PKLeopardPackage <file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectretroclient.pkg>", "PKLeopardPackage <file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectclientapp.pkg>", "PKLeopardPackage <file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectclientupdater.pkg>", "PKLeopardPackage <file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#retrospectinstantscan.pkg>", "PKLeopardPackage <file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectretroisa.pkg>" ) Mar 21 14:43:13 mymac.here installd[1224]: PackageKit: Extracting file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#retrospectClient.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/PreferencePanes, uid=0) Mar 21 14:43:13 mymac.here installd[1224]: PackageKit: Extracting file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectretroclient.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/LaunchDaemons, uid=0) Mar 21 14:43:13 mymac.here installd[1224]: PackageKit: Extracting file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectclientapp.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/LaunchAgents, uid=0) Mar 21 14:43:13 mymac.here installd[1224]: PackageKit: Extracting file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectclientupdater.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/LaunchDaemons, uid=0) Mar 21 14:43:13 mymac.here installd[1224]: PackageKit: Extracting file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#retrospectinstantscan.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/Application Support/Retrospect, uid=0) Mar 21 14:43:14 mymac.here installd[1224]: PackageKit: Extracting file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectretroisa.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/LaunchDaemons, uid=0) Mar 21 14:43:14 mymac.here installd[1224]: PackageKit: prevent user idle system sleep Mar 21 14:43:14 mymac.here installd[1224]: PackageKit: suspending backupd Mar 21 14:43:14 mymac.here installd[1224]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.Zq6IkH/Scripts/com.retrospect.RetrospectClient.pkg.wUAcRq Mar 21 14:43:14 mymac.here install_monitor[1372]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr Mar 21 14:43:14 mymac.here installd[1224]: ./preinstall: launchctl: Couldn't stat("/Library/LaunchAgents/com.roxio.launchd.retroclientapp.plist"): No such file or directory Mar 21 14:43:14 mymac.here installd[1224]: ./preinstall: nothing found to unload Mar 21 14:43:14 mymac.here installd[1224]: ./preinstall: launchctl: Couldn't stat("/Library/LaunchAgents/com.roxio.launchd.retroclientapp.plist"): No such file or directory Mar 21 14:43:14 mymac.here installd[1224]: ./preinstall: nothing found to unload Mar 21 14:43:14 mymac.here installd[1224]: ./preinstall: launchctl: Error unloading: com.retrospect.clientapp Mar 21 14:43:14 mymac.here installd[1224]: ./preinstall: launchctl: Couldn't stat("/Library/LaunchDaemons/com.roxio.launchd.retroclient.plist"): No such file or directory Mar 21 14:43:14 mymac.here installd[1224]: ./preinstall: nothing found to unload Mar 21 14:43:14 mymac.here installd[1224]: ./preinstall: launchctl: Couldn't stat("/Library/LaunchDaemons/com.roxio.launchd.retroclient.plist"): No such file or directory Mar 21 14:43:14 mymac.here installd[1224]: ./preinstall: nothing found to unload Mar 21 14:43:17 mymac.here installd[1224]: ./preinstall: kill: usage: kill [-s sigspec | -n signum | -sigspec] pid | jobspec ... or kill -l [sigspec] Mar 21 14:43:18 --- last message repeated 1 time --- Mar 21 14:43:18 mymac.here installd[1224]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.Zq6IkH/Scripts/com.retrospect.retroclientplist.pkg.uxNzLM Mar 21 14:43:18 mymac.here installd[1224]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.Zq6IkH/Scripts/com.retrospect.clientapp.pkg.wyWZE3 Mar 21 14:43:18 mymac.here installd[1224]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.Zq6IkH/Scripts/com.retrospect.clientupdaterplist.pkg.UEcPlU Mar 21 14:43:18 mymac.here installd[1224]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.Zq6IkH/Scripts/com.retrospect.RetrospectInstantScan.pkg.JgPzcW Mar 21 14:43:18 mymac.here installd[1224]: ./preinstall: launchctl: Error unloading: com.retrospect.retroisa Mar 21 14:43:23 mymac.here installd[1224]: ./preinstall: rm: /Library/LaunchDaemons/com.retrospect.retroisa.plists: No such file or directory Mar 21 14:43:23 mymac.here installd[1224]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.Zq6IkH/Scripts/com.retrospect.retroisaplist.pkg.5nnLaA Mar 21 14:43:23 mymac.here installd[1224]: ./preinstall: /tmp/PKInstallSandbox.Zq6IkH/Scripts/com.retrospect.retroisaplist.pkg.5nnLaA/preinstall: line 3: sudo: No such file or directory Mar 21 14:43:23 mymac.here installd[1224]: PackageKit: Shoving /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root (1 items) to / Mar 21 14:43:24 mymac.here installd[1224]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.Zq6IkH/Scripts/com.retrospect.RetrospectClient.pkg.wUAcRq Mar 21 14:43:24 mymac.here installd[1224]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.Zq6IkH/Scripts/com.retrospect.retroclientplist.pkg.uxNzLM Mar 21 14:43:24 mymac.here installd[1224]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.Zq6IkH/Scripts/com.retrospect.clientapp.pkg.wyWZE3 Mar 21 14:43:24 mymac.here installd[1224]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.Zq6IkH/Scripts/com.retrospect.clientupdaterplist.pkg.UEcPlU Mar 21 14:43:24 mymac.here installd[1224]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.Zq6IkH/Scripts/com.retrospect.RetrospectInstantScan.pkg.JgPzcW Mar 21 14:43:24 mymac.here installd[1224]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.Zq6IkH/Scripts/com.retrospect.retroisaplist.pkg.5nnLaA Mar 21 14:43:24 mymac.here installd[1224]: ./postinstall: nothing found to load Mar 21 14:43:24 mymac.here install_monitor[1372]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr Mar 21 14:43:25 mymac.here installd[1224]: PackageKit: releasing backupd Mar 21 14:43:25 mymac.here installd[1224]: PackageKit: allow user idle system sleep Mar 21 14:43:25 mymac.here installd[1224]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Retrospect Client Installer”." UserInfo=0x7fe3a2e05660 {NSFilePath=./postinstall, NSURL=file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectretroisa.pkg, PKInstallPackageIdentifier=com.retrospect.retroisaplist.pkg, NSLocalizedDescription=An error occurred while running scripts from the package “Retrospect Client Installer”.} { NSFilePath = "./postinstall"; NSLocalizedDescription = "An error occurred while running scripts from the package \U201cRetrospect Client Installer\U201d."; NSURL = "file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectretroisa.pkg"; PKInstallPackageIdentifier = "com.retrospect.retroisaplist.pkg"; } Mar 21 14:43:25 mymac.here Installer[1361]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Retrospect Client Installer”." UserInfo=0x7fc3c50c0d10 {NSFilePath=./postinstall, NSURL=file://localhost/Volumes/Retrospect%20Client%2010.1/Mac%20Client%20Installer/Retrospect%20Client%20Installer.pkg#comretrospectretroisa.pkg, PKInstallPackageIdentifier=com.retrospect.retroisaplist.pkg, NSLocalizedDescription=An error occurred while running scripts from the package “Retrospect Client Installer”.} Mar 21 14:43:26 mymac.here Installer[1361]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. Mar 21 14:43:26 mymac.here Installer[1361]: IFDInstallController C28883B0 state = 7 Mar 21 14:43:26 mymac.here Installer[1361]: Displaying 'Install Failed' UI. Mar 21 14:43:26 mymac.here Installer[1361]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'. Mar 21 14:44:13 mymac.here installd[1224]: installd: Exiting. Quote Link to comment Share on other sites More sharing options...
peternlewis Posted March 24, 2013 Author Report Share Posted March 24, 2013 This fix described on <http://retrospect.com/en/documentation/user_guide/mac10/instant_scan> does indeed resolve the problem. Thanks. Quote Link to comment Share on other sites More sharing options...
bdunagan Posted March 24, 2013 Report Share Posted March 24, 2013 Excellent. Thanks for posting your installer log. It helped us track down the issue. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.