Tags don't display in console

[twickland]

I mentioned this issue in a regular post awhile back, but it's annoying enough that I'm generating a bug report.

 

In our setup, whenever we quit and relaunch the Retrospect 9.0.2 console while the engine is running, the console will not display the tags associated with a source volume or favorite folder until either:

1. A source on that client is backed up, or
   
2. A source on that client is edited, or
   
3. The client source is refreshed (only works if the client machine is online and available).
   

This issue did not exist for us in Retrospect 8.2. As a workaround, we have created a dummy tag called "Unused tag" so we can edit each source without risking assigning an incorrect tag to it. Checking the box for the dummy tag and then unchecking it a couple of seconds late causes the console to update with the correct tags for that source. If a client source has more than one source volume or favorite folder, we only need to perform this edit operation on one of those sources; the other sources on the same client will then also display correctly.

 

I would consider this a cosmetic issue (albeit a significant one) because it doesn't affect the backups but only what one sees in the console. As with the often-missing information about media set members, it's just another case where the console does not fully populate with data from the engine.

 

This is may be more of an issue for us than for other people. We have long been in the practice of quitting the console whenever it's not actually needed, in order to avoid inadvertently modifying some parameter on the engine. (In Retrospect 8, the console seemed occasionally to generate modifications to rules or scripts on its own, and with either Retrospect 8 or 9, it's all too easy to make an unintended change, due to the lack of confirmation dialogs.) If instead we kept the console running, it would eventually populate with the correct data as the various sources were backed up.