e21a796f-2a24-4ac4-ae85-7168e20d62e0 Posted September 29, 2011 Report Share Posted September 29, 2011 There are two Mac 6.3.029 clients on my 7.7.341 server that die after copying a few hundred MB when running a Proactive backup. A manual backup works fine. - 9/28/2011 12:44:36 PM: Copying Users on MAC1 Can't save Snapshot tree, error -1102 ( drive missing/unavailable) 9/28/2011 12:48:03 PM: Execution incomplete Completed: 5 files, 25.3 MB Performance: 151.7 MB/minute Duration: 00:02:45 (00:02:36 idle/loading/preparing) The Proactive backup will start again in about 30 minutes and do the same thing. There are at least 10 other Macs on this server that run fine. I have done the following to attempt to resolve: 1. Forgot and recreated both the client and backup sets. 2. Moved one of the clients to another server. 3. Uninstalled and reinstalled the client on both machines. Any ideas why this happens? Quote Link to comment Share on other sites More sharing options...
e21a796f-2a24-4ac4-ae85-7168e20d62e0 Posted September 30, 2011 Author Report Share Posted September 30, 2011 A little more info. The server is Win2003 R2 SP2. The clients are OSX 10.6. Our script is setup do to a full backup and then an incremental. After further thought, it may only be the incremental that has the issue. I am testing that now. Quote Link to comment Share on other sites More sharing options...
Cygnis Posted October 1, 2011 Report Share Posted October 1, 2011 (edited) Not familiar with this problem, but here are the first questions that spring to mind: Are the users logged in or logged out? Does logging a user in/out before the backup starts make a difference? Do any of the Mac's Energy Saver features (e.g. hard disks powering down) kick in while a backup takes place? Do the problems only occur in Proactive mode, or in standard scripts or manual immediate backups as well? Are the other Macs (that do work okay) all running 10.6 as well, or a different OS version? Edited October 1, 2011 by Cygnis Quote Link to comment Share on other sites More sharing options...
e21a796f-2a24-4ac4-ae85-7168e20d62e0 Posted October 3, 2011 Author Report Share Posted October 3, 2011 After I posted, I moved both clients to another server and only did proactive backups. They both work. (Normally when I setup a computer, I will do an immediate backup to make sure it all works and then setup Proactive.) The problem may be with the my server. I just received a "Delayed Write Failed" error message. I checked the logs and I have been having hard drive issues on the server (it is a VM). In response to the questions: This definitely happened while they were logged in. Don't know about logged out. Not sure about power save features. Problems only occurred in Proactive mode. Not sure about OSX versions on that particular server. I know we have 10.6 running on other servers with the same configuration. Thanks for your input! Quote Link to comment Share on other sites More sharing options...
Cygnis Posted October 4, 2011 Report Share Posted October 4, 2011 No problem! My questions related to a problem often discussed on the old Retrospect forum: people having difficulties backing up OSX 10.6 clients when users were logged out. But that's obviously not the issue in your case, if the problem occurs even when they are logged in. Glad to hear they work okay on your other server. Quote Link to comment Share on other sites More sharing options...
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