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Restore function places folders, but not files error 102


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I have tried to restore a group of folders to no avail. I have selected multiple restore points and the best I can do is get my folders back on my C drive, but not the files. Any suggestions? The restore point shows itself to be good (green circle). Would an upgrade solve this, or could it affect the data I have on the external drive. I use a Maxtor.

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