eber Posted July 14, 2005 Report Share Posted July 14, 2005 I have a new Dell Dimension PC running WindowsXP. With it I purchased a Maxtor OneTouch II external HD. I hooked it up and installed the Maxtor drivers and Retrospect Express software but the backup program doesn’t work. I have not been able to register the software. When I push the OneTouch button on the drive a window appears and there is a ‘setup’ button available but clicking it doesn’t do anything. I would like to backup my PC’s internal HD. How can I get the backup program to work? Thanks. I'm new here. PS What's UBB Code and should I choose it for posting? Link to comment Share on other sites More sharing options...
freakofnature Posted July 15, 2005 Report Share Posted July 15, 2005 I'm having the same issue. Does anyone have an answer? I've tried searching the knowledge base but no luck. Link to comment Share on other sites More sharing options...
dastudio Posted July 15, 2005 Report Share Posted July 15, 2005 I have a similar problem. I can restore. But when I click on Backup Now, nothing happens. So I guess I will try reinstalling the software . . . If that doesn't work I guess I have to erase the hard drive too and start all over again. I'd rather not, takes forever but at least I still have all the original files on my internal hard drive . . . Link to comment Share on other sites More sharing options...
eber Posted July 16, 2005 Author Report Share Posted July 16, 2005 Another thing, when I installed the drivers I was asked if I wanted to reformat the drive from the FAT32 file system already on it to the newer NTFS. I reformatted. Link to comment Share on other sites More sharing options...
Guest Posted July 16, 2005 Report Share Posted July 16, 2005 Same problem as you folks using a Dell Dimension with XP SP2 and Maxtor II 300 G External HD and DANTZ Express - when I click Back up now, nothing happens. And the scheduled automatic backup does not work either. Neither the Dantz nor the Maxtor Web sites were helpful - and no support is available on the wekends. :-( Link to comment Share on other sites More sharing options...
madsen_lars Posted October 16, 2005 Report Share Posted October 16, 2005 Had the same problem, but solved it by uninstalling Microsoft .NET 2.0 Beta 2. See: http://maxtor.custhelp.com/cgi-bin/maxtor.cfg/php/enduser/olh_adp.php?p_faqid=2202 Link to comment Share on other sites More sharing options...
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