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I am working on a 400 MHz TiBook running system 10.1.4. Yesterday I downloaded Retrospect v.5 and began a backup at 8:00 this morning. It is now 20:00, and I have spent the entire day trying to make this software do what Dantz tells us that it will effortlessly do. My main problem is this: back-ups seem to go fairly smoothly, but when it gets to the data comparison phase, the software completely bogs down. For the 6th time, I have given up at 2 hours into the software comparing data on the first of 10 discs. I stopped the back-up, and then the software gets into some sort of loop, and I have to force-quit, which results in the screen being covered in arcane Unix messages of various sorts, and then the machine freezes, necessitating a hard re-start (this is behaviour I have never seen in 13 months of flawless performance from this laptop). What the hell is going on here? Any help is desperately needed and will be warmly appreciated.

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It's difficult to offer any solutions without a bit more detail on your configuration. Please provide details:

 

 

 

Retrospect Version and build

 

Computer Model and speed

 

OS X version and build

 

Device (from Retrospect's Configure > Devices > Device Status window)

 

Device firmware (in the version column of the Device Status window)

 

Device interface

 

Media brand and size

 

Other Devices

 

 

 

If an external device, please provide:

 

Adapter Card

 

Adapter Card firmware

 

Adapter Card driver for OS X

 

 

 

Thanks,

 

 

 

Irena Solomon

 

Dantz Tech Support

 

 

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Thanks for looking at this Irena.

 

 

 

Retrospect Version and build: 5.0.205

 

Computer Model and speed: Apple Ti Powerbook 400 MHz

 

OS X version and build: 10.1.4

 

Device (from Retrospect's Configure > Devices > Device Status window): Yamaha CRW2100E

 

Device firmware (in the version column of the Device Status window): 1.0N

 

Device interface: Firewire

 

Media brand and size: Generic 640MB

 

Other Devices: None on Firewire bus

 

 

 

If an external device, please provide: NA

 

Adapter Card

 

Adapter Card firmware

 

Adapter Card driver for OS X

 

 

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This drive requires that you use high-speed rated media. In addition, on MacFixit.com Yamaha reported that their drives don't work well with Kodak, Memorex, and Maxell media. They suggest Sony, TDK, or Verbatim.

 

 

 

Try high-speed media from a recommended manufacturer.

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