sandra lee Posted March 21, 2005 Report Share Posted March 21, 2005 I am a new user of a Maxtor One Touch 1.01.0020 external hard drive using Retrospect Express HD 1.00.196. Somehow the drive has gotten locked, on the control panel it shows as being locked, if I right click the maxtor icon it has an option to unlock drive but this does not work. If trying to set up a back up it shows the e drive as unconnected. I have checked all connections, they look ok. I am using a Dell 8600 inspiron laptop with windows XP. The hard drive did work when first installed and this lock problem occurred about two weeks later. I have no earthly idea how it got locked. I hope someone can help. Sandra Link to comment Share on other sites More sharing options...
sandra lee Posted March 21, 2005 Author Report Share Posted March 21, 2005 uninstalling and reinstalling have resolved the locked drive. Sandra Link to comment Share on other sites More sharing options...
anettis Posted March 22, 2005 Report Share Posted March 22, 2005 I have the EXACT same setup. It appears that the Maxtor one-touch II drive needs to be powered off/on after you restart or reboot the laptop (if the drive was already ON). Then Windows XP will find the drive. I complained to Maxtor about this "feature" but they said it was due to an issue with Windows XP. However I have plenty of USB devlices that do not need to be restarted after a reboot of Windows - so I am a little skeptical that the issue is not with the actual HD. Anyone else have commentary on this? Link to comment Share on other sites More sharing options...
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