rwsunrx Posted February 11, 2005 Report Share Posted February 11, 2005 When I try to do a simple Immediate Backup, using the Backup Wizard, Retrospect 7 just hangs. In particular, the Activity Monitor's Executing Window shows 'Preparing for open file backup...', even though the files I'm trying to backup are not open. However, when I choose to disable all Open File Backup, the backup proceeds without any problem. When using the Backup Wizard, the default option is Open File Backup enabled. Furthermore, when I try to Stop this execution from the Activity Monitor, Retrospect remains hung and I cannot even exit Retrospect. Windows just complains of Process Not Responding. So what am I doing wrong? I'm running Retrospect 7, with Windows XP Pro, on a Dell with a 3.0Ghz Pentium 4. Thanks for any help, Robin Link to comment Share on other sites More sharing options...
AmyJ Posted February 11, 2005 Report Share Posted February 11, 2005 There may be a problem with the Volume Shadow Copy service - if you look at your Services (Right click on My Computer > Manage > Services and Applications > Services) do you see a listing for Volume Shadow Copy? Can it be started/stopped? Do you have any other backup programs or open file utilities installed? What other programs are running at the time (including background apps like Norton)? Link to comment Share on other sites More sharing options...
rwsunrx Posted February 12, 2005 Author Report Share Posted February 12, 2005 AmyJ, Thanks for the tips. When I disabled Norton Internet Security, Retrospect started working with OFB. So after a little experimentation, it appears that Norton firewall was not properly configured for Volume Shadow Copy service. Thanks for your help, Robin Link to comment Share on other sites More sharing options...
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