jelenko Posted February 10, 2005 Report Share Posted February 10, 2005 I'm getting "Error 1722 - One of the programs returned an unexpected result. Cannot continue" when trying to uninstall trial version of Retrospect 7.0. Is there a documented manual approach to uninstall? Thanks Link to comment Share on other sites More sharing options...
AmyJ Posted February 10, 2005 Report Share Posted February 10, 2005 Check your version of Internet Explorer - if it is earlier then 5.01 try an upgrade. This should resolve your issue. Link to comment Share on other sites More sharing options...
jelenko Posted February 10, 2005 Author Report Share Posted February 10, 2005 Thanks. But, I'm running Win XP. IE is 6.0 FWIW, I've gone thru the Registry twice - once deleting all keys, values, etc with Dantz. Second time deleting all keys, values, etc that had a long alpha/numeric that was in the first set. Then deleting Dantz under Program Files and Retrospect under Documents and Settings, etc. Was able to reinstall 6.5 with no problems. Nothing else seems broken - yet. Link to comment Share on other sites More sharing options...
AmyJ Posted February 10, 2005 Report Share Posted February 10, 2005 Try reinstalling 7.0 with the installer and then use the same installer to uninstall it. Link to comment Share on other sites More sharing options...
ssb Posted May 12, 2005 Report Share Posted May 12, 2005 I have exactly the same problem described above. I cannot uninstall 7.0, Installer gives the following error message... Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Then it just finish without uninstall retrospect 7.0 My computer is a WinXP/PRO SP2 + latest hotfixes. I've noticed the same issue using a second machine (also XP). Of course IE is the latest version. Also tried Windows Installer cleaning utility (released by MS) to clean installation info and then reinstall Retrospect 7. Still no success, it looks that i cannot remove v7 from my computer, at least using Dantz uninstaller. I tried to reinstall program but still cannot uninstall it. AFAIK this error means that there is a problem with custom Windows Installer action, written by author. Do you have any solution or should I remove the whole Retrospect manually ? Link to comment Share on other sites More sharing options...
michaeln Posted May 14, 2005 Report Share Posted May 14, 2005 Hi, Do you have the Windows firewall service disabled by any chance? You can go to Start > Run > type "msconfig" > Services tab > check to see if the "Windows Firewall/Internet Connection Sharing (ICS)" service is unchecked. If it is unchecked, please check it and restart your system and then see if you can uninstall. Link to comment Share on other sites More sharing options...
ssb Posted May 15, 2005 Report Share Posted May 15, 2005 Quote: Do you have the Windows firewall service disabled by any chance? That might be the problem. Unfortunately I've uninstalled v7 manually before reading your post. Thanks for help Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.