7.0 hangs when trying to start

[jelenko]

7.0 is hanging on the screen right after the splash screen. At the bottom left corner it says 'starting'. I'm using the 'trial' version - never got to enter the trial license code.

 

Running Win XP SP2 with Norton AV [Corp Edition] and ZA 5.5.0062.004 Pro.

 

7.0 was installed over 6.5 Pro. Then tried uninstalling 7.0 and reinstalling - all the same.

 

No issues identified in Event Viewer - System or Application.

 

Any ideas?

 

Thanks

[FuzzyJohn]

Have you tried turning off NAV and ZA?

It may also help if you post your hardware configuration.

[jelenko]

Yes - have tried with ZA shutdown and NAV uninstalled - no change.

 

Hardware: Athlon 3200, system drive on IDE 0, second hard drive on Promise IDE adapter. Liteon CDRW.

 

Just to confirm - Retrospect 6.5 has been running with no problems for past couple years. No recent hardware changes.

 

Thanks

[jelenko]

Well, it's even worse.

 

Just to confirm, I installed a fresh Win XP on a different, formated drive. Sure enough, Retro 7.0 installed and worked. But, now the disaster recover disk causes a stop error just it goes to start up Windows [i.e., at the very end after loading all the drivers]

 

Don't know if it's related, but I'm using an OEM version of Win XP. But it works with Retro 6.5.

 

This is too much effort - I'm otta here.

[jelenko]

Just after my last note, realized that the problem with the DR disk could be from the fresh install. It was [hadn't copied all the needed files to the i386 folder].

 

The only thing that is still a mystery is what was causing Retro 7.0 to hang on starting in the previous XP install.