BHIAdmin Posted November 16, 2011 Report Share Posted November 16, 2011 So, I bought an upgrade to our version 8.2 20-user server setup and finally figured out how to install the server (where's the documentation on that?). However, I always get segmentation faults and crashes from the engine (see attached crash report) on Mac OS X 10.6.8, Mac Mini Intel Core Duo, 1.66 GHz with 2 GB of RAM. I uninstalled the engine and app, then renamed my /Library/Application Support/Retrospect folder to something else, then tried again. Now the server installs and runs, but my license code fails to add with the error 'An error occurred' which is a really nice, well thought out error description. Needless to say, I'm not impressed. I realize that I can go back to 8.2 and reset the catalogs via Time Machine, but I'd really like this to actually work. Short of doing a trial license, anyone have any ideas? Larry Quote Link to comment Share on other sites More sharing options...
BHIAdmin Posted November 17, 2011 Author Report Share Posted November 17, 2011 Ok, Could not figure out how to get the engine to run while dealing with an upgrade of an existing 8 install. So, I overwrote the Catalogs folder and Config80 files, but not the retro.ini file, from my 8 backup over the stopped, but installed, new version of 9's /Library/Applications Support/Retrospect folder contents. Upon relaunch it required my serial number input again, which still doesn't work (fails now with 'This serial number is expired' or something similar). Set up a trial of the software and it accepted that serial number for now. If you run the 9 uninstaller script on your existing 8 install, after trying to install 9, it erases your created public/private keys, if they are stored in the /Library/Applications Support/Retrospect folder. I had to pull those back out of a Time Machine backup for the server. Then, I moved them to different location and reset it in the console prefs. Everything seems to be working just fine, albeit my remote console (also updated) is quite a bit slower than before. Almost all Macs, with updated clients to 9, had to be restarted before the server could 'see' them. Larry Quote Link to comment Share on other sites More sharing options...
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