squibbydog Posted September 1, 2012 Report Share Posted September 1, 2012 I keep receiving error -557 on one of my clients (Windows 7 64 bit, client version 7.7.114). This is not the only client that I am having this error on, but this is a newly built client. I've run chkdsk on the client drive, no errors. Everything looks okay on the client, but continually having this error about 75G into a 150G backup. How can I turn on debug to show what specific file(s) Retrospect is having an issue with - if any? I have also uninstalled and reinstalled Retrospect Professional, and still the same issues. The server version is 7.7.620, running on Windows 7 64 bit, Any help greatly appreciated. -Stephen Quote Link to comment Share on other sites More sharing options...
Daniels Posted September 4, 2012 Report Share Posted September 4, 2012 Have you tried removing and re-adding the client? Quote Link to comment Share on other sites More sharing options...
clearwire75 Posted September 17, 2012 Report Share Posted September 17, 2012 I'm getting the same error reported from above. I'm getting it on multiple servers. Raymond Quote Link to comment Share on other sites More sharing options...
clearwire75 Posted September 17, 2012 Report Share Posted September 17, 2012 Reinstalled the client piece of the software. Re-ran the job and got can't access OS error -557. Quote Link to comment Share on other sites More sharing options...
Daniels Posted September 18, 2012 Report Share Posted September 18, 2012 Try turning off the client and turning it back on. Quote Link to comment Share on other sites More sharing options...
clearwire75 Posted September 18, 2012 Report Share Posted September 18, 2012 Ok I have started that client service. Still can't contact OS error -557. I haven't have a backup since upgrading last Friday. I need a tech to call me ASAP. Raymond Scroggy Quote Link to comment Share on other sites More sharing options...
Daniels Posted September 19, 2012 Report Share Posted September 19, 2012 We are not techs here but other users like you. You will need to contact support directly from this page http://www.retrospect.com/en/support/contact Quote Link to comment Share on other sites More sharing options...
clearwire75 Posted September 19, 2012 Report Share Posted September 19, 2012 Daniels I have been contacting support they keep referring me back to this forum. Are you still getting this error? Raymond 937-499-0932 Quote Link to comment Share on other sites More sharing options...
Daniels Posted September 20, 2012 Report Share Posted September 20, 2012 I do not get this error. Quote Link to comment Share on other sites More sharing options...
bobbodavis Posted September 26, 2012 Report Share Posted September 26, 2012 Have had this problem several times. Uninstalling and reinstalling the client does NOT work. This requires removing the application from control panel / add/remove programs and then checking for any left over "retrospect data" in these locations and deleting them: C:\ProgramData\Retrospect Client C:\Program Files (x86)\Retrospect C:\Program Files\Retrospect C:\Documents and Settings\All Users\Application Data\Retrospect Client Once everything has been cleaned and the "left-over" directories have been manually deleted, REBOOT, then reinstall the lastest client version again. One other thing to note. Retrospect (from the server) does not automatially remove the "old" client that you just removed from the computer. You have to manually remove it from Configure / Clients in the left side panel options. So once you've cleaned the client side and reinstalled and re-add it to the server, you'll actually have 2 instances of the same client - the old "bad" one, and the new "good" one. Should that happen, make sure you don't accidentally point your backup script and/or backup set to the old client instead of the new one (once you've rejoined it to the server), or you'll still get the error -530 backup client not found, because of course, it won't actually exist as it was removed. Quote Link to comment Share on other sites More sharing options...
david.blaymires Posted February 13, 2013 Report Share Posted February 13, 2013 I had this problem just in the last few days, it only started last Friday, yet the same script worked perfectly the night before and it continues to work on all sources except this one source. To investigate it further, I did a manual backup using the same source but I previewed the files that were selected. I identified the first file that it wanted to back up (all the ones before it were already in the archive) and deselected that file so that it wasn't backed up. I then ran the backup on the remaining files. The backup completed successfully, so I believe that it was the specific file that was damaged in some way, and Retrospect was unable to successfully complete the backup, so it reported the error and gave up. I have deleted that file (it was a database backup that is created every night) and everything is working fine now. So in my situation, the error had nothing to do with the client, it was a specific file. If you are reading this, you may find this is what resolves your issue. If nothing else, doing a manual backup and previewing the files will identify where it is getting stuck. Good luck. Quote Link to comment Share on other sites More sharing options...
PitterPat Posted June 16, 2014 Report Share Posted June 16, 2014 This problem just started today. It turned out my AV software (Avast) was blocking a dll. Excluding this from Avast fixed the problem. Quote Link to comment Share on other sites More sharing options...
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