ehardman Posted August 11, 2011 Report Share Posted August 11, 2011 The last few weeks I have been getting muliple error codes during the scheduled backup. I can't figure out the problem. Can anyone help? Thanks! Here are the logs for the last few attempts (in reverse order): $[15]Retrospect$[16] version 7.6.123 Automatically launched at 7/19/2011 7:00 PM + Driver Update and Hot Fix, version 7.6.2.101 + Normal backup using $[1]Alternating Backup$[2] at 7/19/2011 7:00 PM To Backup Set $[01]$[*!20825,,14,+3]Backup Set A$[02]... VssWBuildSnapshotSet: StartSnapshotSet failed, winerr -2147212522, error -3042 $[*20750] Can't use Open File Backup option for $[*!20612,,14,+3]Local Disk (C:), error -3042 (there is already a Snapshot set in progress) - 7/19/2011 7:00:18 PM: Copying $[*!20612,,14,+3]Local Disk (C:) $[*20750] File "$[1]C:\Boot\BCD$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\Boot\BCD.LOG$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\ProgramData\Microsoft\Windows Defender\IMpService925A3ACA-C353-458A-AC8D-A7E5EB378092.lock$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\ProgramData\Microsoft\Windows Defender\Scans\History\CacheManager\MpSfc.bin$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\System Volume Information\Syscache.hve$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\System Volume Information\Syscache.hve.LOG1$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\System Volume Information\{149c32b5-ad29-11e0-bd14-001111b66b28}{3808876b-c176-4e48-b7ae-04046e6cc752}$[2]": can't read, error -1017 (insufficient permissions) $[*20750] File "$[1]C:\System Volume Information\{24c10e6d-b176-11e0-804e-001111b66b28}{3808876b-c176-4e48-b7ae-04046e6cc752}$[2]": can't read, error -1017 (insufficient permissions) $[*20750] File "$[1]C:\System Volume Information\{24c10edf-b176-11e0-804e-001111b66b28}{3808876b-c176-4e48-b7ae-04046e6cc752}$[2]": can't read, error -1017 (insufficient permissions) $[*20750] File "$[1]C:\System Volume Information\{24c10eeb-b176-11e0-804e-001111b66b28}{3808876b-c176-4e48-b7ae-04046e6cc752}$[2]": can't read, error -1017 (insufficient permissions) $[*20750] File "$[1]C:\System Volume Information\{24c10f49-b176-11e0-804e-001111b66b28}{3808876b-c176-4e48-b7ae-04046e6cc752}$[2]": can't read, error -1017 (insufficient permissions) $[*20751] File "$[1]C:\System Volume Information\{24c10f66-b176-11e0-804e-001111b66b28}{3808876b-c176-4e48-b7ae-04046e6cc752}$[2]": can't read, error -1101 (file/directory not found) $[*20750] File "$[1]C:\System Volume Information\{24c10f67-b176-11e0-804e-001111b66b28}{3808876b-c176-4e48-b7ae-04046e6cc752}$[2]": can't read, error -1017 (insufficient permissions) $[*20750] File "$[1]C:\System Volume Information\{7648b708-a967-11e0-a551-001111b66b28}{3808876b-c176-4e48-b7ae-04046e6cc752}$[2]": can't read, error -1017 (insufficient permissions) $[*20750] File "$[1]C:\System Volume Information\{7648b70f-a967-11e0-a551-001111b66b28}{3808876b-c176-4e48-b7ae-04046e6cc752}$[2]": can't read, error -1017 (insufficient permissions) $[*20750] File "$[1]C:\System Volume Information\{7648b712-a967-11e0-a551-001111b66b28}{3808876b-c176-4e48-b7ae-04046e6cc752}$[2]": can't read, error -1017 (insufficient permissions) $[*20750] File "$[1]C:\System Volume Information\{7648b715-a967-11e0-a551-001111b66b28}{3808876b-c176-4e48-b7ae-04046e6cc752}$[2]": can't read, error -1017 (insufficient permissions) $[*20750] File "$[1]C:\System Volume Information\{7648b71a-a967-11e0-a551-001111b66b28}{3808876b-c176-4e48-b7ae-04046e6cc752}$[2]": can't read, error -1017 (insufficient permissions) $[*20750] File "$[1]C:\System Volume Information\{7648b728-a967-11e0-a551-001111b66b28}{3808876b-c176-4e48-b7ae-04046e6cc752}$[2]": can't read, error -1017 (insufficient permissions) $[*20750] File "$[1]C:\System Volume Information\{7648b78b-a967-11e0-a551-001111b66b28}{3808876b-c176-4e48-b7ae-04046e6cc752}$[2]": can't read, error -1017 (insufficient permissions) $[*20750] File "$[1]C:\System Volume Information\{7648b78f-a967-11e0-a551-001111b66b28}{3808876b-c176-4e48-b7ae-04046e6cc752}$[2]": can't read, error -1017 (insufficient permissions) $[*20750] File "$[1]C:\System Volume Information\{7648b79c-a967-11e0-a551-001111b66b28}{3808876b-c176-4e48-b7ae-04046e6cc752}$[2]": can't read, error -1017 (insufficient permissions) $[*20750] File "$[1]C:\System Volume Information\{898ff9ec-ad6f-11e0-83a4-001111b66b28}{3808876b-c176-4e48-b7ae-04046e6cc752}$[2]": can't read, error -1017 (insufficient permissions) $[*20750] File "$[1]C:\System Volume Information\{c29ffd88-ae4b-11e0-8fde-001111b66b28}{3808876b-c176-4e48-b7ae-04046e6cc752}$[2]": can't read, error -1017 (insufficient permissions) $[*20750] File "$[1]C:\System Volume Information\{c29ffd8d-ae4b-11e0-8fde-001111b66b28}{3808876b-c176-4e48-b7ae-04046e6cc752}$[2]": can't read, error -1017 (insufficient permissions) $[*20750] File "$[1]C:\System Volume Information\{c2a00377-ae4b-11e0-8fde-001111b66b28}{3808876b-c176-4e48-b7ae-04046e6cc752}$[2]": can't read, error -1017 (insufficient permissions) $[*20750] File "$[1]C:\System Volume Information\{c2a00391-ae4b-11e0-8fde-001111b66b28}{3808876b-c176-4e48-b7ae-04046e6cc752}$[2]": can't read, error -1017 (insufficient permissions) $[*20750] File "$[1]C:\Users\Eric Hardman\ntuser.dat$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\Users\Eric Hardman\ntuser.dat.LOG1$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\Users\Eric Hardman\AppData\Local\Microsoft\Windows\UsrClass.dat$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\Users\Eric Hardman\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG1$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\Users\Eric Hardman\AppData\Local\Temp\~DF31B6CBB1D4B41AFF.TMP$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT.LOG1$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\Windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\Windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT.LOG1$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\Windows\System32\config\RegBack\DEFAULT$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\Windows\System32\config\RegBack\SAM$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\Windows\System32\config\RegBack\SECURITY$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\Windows\System32\config\RegBack\SOFTWARE$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\Windows\System32\config\RegBack\SYSTEM$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTMsMpPsSession7.etl$[2]": can't read, error -1020 (sharing violation) $[*20750] File "$[1]C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTUBPM.etl$[2]": can't read, error -1020 (sharing violation) $[*20751] File "$[1]C:\Windows\Temp\_avast_\Webshlock.txt$[2]": can't read, error -1020 (sharing violation) $[*20751] File "$[1]C:\Windows\Temp\hsperfdata_ERICHARDMAN-PC$\108$[2]": can't read, error -1020 (sharing violation) MapError: unknown Windows error -2,147,217,405 W2dbWMIDbOp: pWMIRep->BackupREGDB failed, winerr -2147217405, error -1001 $[*20750] Can't back up WMI Repository, error -1001 (unknown Windows OS error) 7/19/2011 7:20:45 PM: Snapshot stored, 161.5 MB 7/19/2011 7:21:00 PM: Comparing $[*!20612,,14,+3]Local Disk (C:) $[*20750] File "$[1]C:\ProgramData\AVAST Software\Avast\Log.db$[2]": didn't compare $[*20750] File "$[1]C:\ProgramData\Carbonite\Carbonite Backup\Carbonite.log$[2]": different modify date/time (set: 7/19/2011 7:05:41 PM, vol: 7/19/2011 7:20:41 PM) $[*20750] File "$[1]C:\ProgramData\Carbonite\Carbonite Backup\CarboniteConfig.dat$[2]": didn't compare $[*20750] File "$[1]C:\ProgramData\Carbonite\Carbonite Backup\CarboniteFiles.dat$[2]": didn't compare $[*20750] File "$[1]C:\ProgramData\Carbonite\Carbonite Backup\CarboniteNSE.log$[2]": different modify date/time (set: 7/19/2011 7:06:26 PM, vol: 7/19/2011 7:15:11 PM) $[*20750] File "$[1]C:\ProgramData\Carbonite\Carbonite Backup\CarboniteUI.log$[2]": different modify date/time (set: 7/19/2011 7:06:14 PM, vol: 7/19/2011 7:21:03 PM) $[*20750] File "$[1]C:\ProgramData\Carbonite\Carbonite Backup\CarboniteVersions.dat$[2]": didn't compare $[*20750] File "$[1]C:\Users\Eric Hardman\AppData\Local\Google\Google Talk\vcards$[2]": different modify date/time (set: 7/19/2011 6:44:34 PM, vol: 7/19/2011 7:14:35 PM) $[*20750] File "$[1]C:\Users\Eric Hardman\AppData\Local\Google\Google Talk\avatars\avatars.txt$[2]": different modify date/time (set: 7/19/2011 6:44:19 PM, vol: 7/19/2011 7:14:19 PM) $[*20750] File "$[1]C:\Windows\inf\setupapi.app.log$[2]": different modify date/time (set: 7/18/2011 2:31:11 PM, vol: 7/19/2011 7:20:34 PM) $[*20751] File "$[1]C:\Windows\Prefetch\RTHLPSVC.EXE-EAECD638.pf$[2]": different modify date/time (set: 7/19/2011 7:00:29 PM, vol: 7/19/2011 7:09:24 PM) $[*20751] File "$[1]C:\Windows\Prefetch\SEARCHFILTERHOST.EXE-AA7A1FDD.pf$[2]": different modify date/time (set: 7/19/2011 7:06:29 PM, vol: 7/19/2011 7:21:03 PM) $[*20751] File "$[1]C:\Windows\Prefetch\SEARCHPROTOCOLHOST.EXE-AFAD3EF9.pf$[2]": different modify date/time (set: 7/19/2011 7:06:20 PM, vol: 7/19/2011 7:21:03 PM) $[*20751] File "$[1]C:\Windows\Prefetch\SVCHOST.EXE-8FD92526.pf$[2]": different modify date/time (set: 7/19/2011 7:00:31 PM, vol: 7/19/2011 7:14:31 PM) $[*20751] File "$[1]C:\Windows\Prefetch\VSSVC.EXE-04D079CC.pf$[2]": different modify date/time (set: 7/19/2011 7:00:30 PM, vol: 7/19/2011 7:20:56 PM) $[*20751] File "$[1]C:\Windows\Prefetch\WMIPRVSE.EXE-43972D0F.pf$[2]": different modify date/time (set: 7/19/2011 7:06:37 PM, vol: 7/19/2011 7:21:07 PM) $[*20750] File "$[1]C:\Windows\System32\wdi\LogFiles\WdiContextLog.etl.003$[2]": didn't compare $[*20750] File "$[1]C:\Windows\System32\winevt\Logs\Application.evtx$[2]": didn't compare $[*20750] File "$[1]C:\Windows\System32\winevt\Logs\Microsoft-Windows-GroupPolicy%4Operational.evtx$[2]": didn't compare $[*20750] File "$[1]C:\Windows\System32\winevt\Logs\Microsoft-Windows-ReadyBoost%4Operational.evtx$[2]": didn't compare $[*20750] File "$[1]C:\Windows\System32\winevt\Logs\Security.evtx$[2]": didn't compare $[*20750] File "$[1]C:\Windows\System32\winevt\Logs\System.evtx$[2]": didn't compare 7/19/2011 7:23:37 PM: 65 execution errors $[129555756180880000] Completed: 3031 files, 7.0 GB Performance: 2559.5 MB/minute (2386.9 copy, 2758.8 compare) Duration: 00:23:18 (00:17:44 idle/loading/preparing) Exit at 7/19/2011 7:23 PM + $[15]Retrospect$[16] version 7.6.123 Automatically launched at 7/21/2011 7:00 PM + Driver Update and Hot Fix, version 7.6.2.101 + Normal backup using $[1]Alternating Backup$[2] at 7/21/2011 7:00 PM To Backup Set $[01]$[*!20825,,14,+3]Backup Set B$[02]... - 7/21/2011 7:00:24 PM: Copying $[*!20612,,14,+3]Local Disk (C:) 7/21/2011 7:21:33 PM: Snapshot stored, 217.6 MB 7/21/2011 7:21:49 PM: Comparing $[*!20612,,14,+3]Local Disk (C:) 7/21/2011 7:26:40 PM: Execution completed successfully $[129557484242110000] Completed: 2427 files, 15.8 GB Performance: 3185.0 MB/minute (3020.8 copy, 3368.2 compare) Duration: 00:26:15 (00:16:07 idle/loading/preparing) Exit at 7/21/2011 7:26 PM + $[15]Retrospect$[16] version 7.6.123 Automatically launched at 7/26/2011 7:00 PM + Driver Update and Hot Fix, version 7.6.2.101 + Normal backup using $[1]Alternating Backup$[2] at 7/26/2011 7:00 PM To Backup Set $[01]$[*!20825,,14,+3]Backup Set A$[02]... - 7/26/2011 7:00:17 PM: Copying $[*!20612,,14,+3]Local Disk (C:) 7/26/2011 7:19:49 PM: Snapshot stored, 217.4 MB 7/26/2011 7:20:01 PM: Comparing $[*!20612,,14,+3]Local Disk (C:) 7/26/2011 7:24:48 PM: Execution completed successfully $[129561804170730000] Completed: 2231 files, 16.6 GB Performance: 3168.4 MB/minute (2837.4 copy, 3599.4 compare) Duration: 00:24:31 (00:13:47 idle/loading/preparing) Exit at 7/26/2011 7:24 PM + $[15]Retrospect$[16] version 7.6.123 Automatically launched at 7/28/2011 7:00 PM + Driver Update and Hot Fix, version 7.6.2.101 + Normal backup using $[1]Alternating Backup$[2] at 7/28/2011 7:00 PM To Backup Set $[01]$[*!20825,,14,+3]Backup Set B$[02]... - 7/28/2011 7:00:20 PM: Copying $[*!20612,,14,+3]Local Disk (C:) $[*20750] Can't save Catalog File, error -1103 (write protected) 7/28/2011 7:18:16 PM: Execution incomplete $[129563532201620000] Completed: 2410 files, 13.0 GB Performance: 2771.2 MB/minute Duration: 00:17:55 (00:13:09 idle/loading/preparing) Exit at 7/28/2011 7:18 PM + $[15]Retrospect$[16] version 7.6.123 Launched at 7/29/2011 10:42 AM + Driver Update and Hot Fix, version 7.6.2.101 Exit at 7/29/2011 10:43 AM + $[15]Retrospect$[16] version 7.6.123 Automatically launched at 8/2/2011 7:00 PM + Driver Update and Hot Fix, version 7.6.2.101 + Normal backup using $[1]Alternating Backup$[2] at 8/2/2011 7:00 PM To Backup Set $[01]$[*!20825,,14,+3]Backup Set A$[02]... - 8/2/2011 7:00:20 PM: Copying $[*!20612,,14,+3]Local Disk (C:) 8/2/2011 7:19:53 PM: Snapshot stored, 217.8 MB 8/2/2011 7:20:09 PM: Comparing $[*!20612,,14,+3]Local Disk (C:) 8/2/2011 7:23:42 PM: Execution completed successfully $[129567852200540000] Completed: 1893 files, 11.5 GB Performance: 3065.9 MB/minute (2825.8 copy, 3350.6 compare) Duration: 00:23:22 (00:15:42 idle/loading/preparing) Exit at 8/2/2011 7:23 PM + $[15]Retrospect$[16] version 7.6.123 Automatically launched at 8/4/2011 7:00 PM + Driver Update and Hot Fix, version 7.6.2.101 + Normal backup using $[1]Alternating Backup$[2] at 8/4/2011 7:00 PM To Backup Set $[01]$[*!20825,,14,+3]Backup Set B$[02]... - 8/4/2011 7:00:19 PM: Copying $[*!20612,,14,+3]Local Disk (C:) $[*20750] Can't save Catalog File, error -1103 (write protected) 8/4/2011 7:07:08 PM: Execution incomplete $[129569580192000000] Remaining: 1978 files, 11.0 GB Completed: 0 files, zero KB Performance: 0.0 MB/minute Duration: 00:06:49 (00:06:47 idle/loading/preparing) Exit at 8/4/2011 7:07 PM + $[15]Retrospect$[16] version 7.6.123 Automatically launched at 8/9/2011 7:00 PM + Driver Update and Hot Fix, version 7.6.2.101 + Normal backup using $[1]Alternating Backup$[2] at 8/9/2011 7:00 PM $[*20750] Can't add to Backup Set $[01]$[*!20825,,14,+3]Backup Set A$[02], the Catalog File is locked $[129573900201330000] 8/9/2011 7:00:20 PM: Execution incomplete Exit at 8/9/2011 7:00 PM + $[15]Retrospect$[16] version 7.6.123 Launched at 8/10/2011 12:04 PM + Driver Update and Hot Fix, version 7.6.2.101 Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted August 11, 2011 Report Share Posted August 11, 2011 You seem to have run into two different problems $[*20750] Can't use Open File Backup option for $[*!20612,,14,+3]Local Disk (C:), error -3042 (there is already a Snapshot set in progress) You should restart the source computer (which seems to be the one running Retrospect itself). $[*20750] Can't save Catalog File, error -1103 (write protected) That's interesting. The Retrospect server doesn't have permission to write to its own files! Check the file permissions. Maybe run CHKDSK as well. $[*20750] Can't add to Backup Set $[01]$[*!20825,,14,+3]Backup Set A$[02], the Catalog File is locked $[129573900201330000] More of the same thing. Quote Link to comment Share on other sites More sharing options...
shmoozy1 Posted August 14, 2011 Report Share Posted August 14, 2011 This problem (and a host of other backup/startup/restore problems) is undoubtedly related to a recent automatic update to Windows. I first had this very problem about 3 weeks ago but having figured out that it began very shortly after I installed an update to Windows (my version is XP SP 3). For what it is worth I think (but CANNOT BE SURE) that the conflict lay in the .NET framework update I tried rolling back the updates one by one without a great deal of success (MS makes it pretty hard to do) I then did a restore from Retrospect to my Windows folder of a week earlier. Hey presto problem gone and Retrospect ran smoothly for the next three weeks UNTIL friday when another Win update was accepted (by my kids) and resulted in a usual 10minute 1 am backup still hanging the computer 11 hours later. Yes I know the easy solution would have been to repeat what I had done previously but somehow my backup folder was corrupted and all of my backup files disappeared. So far I have tried reinstalling Windows XP (repair install) NO CHANGE, Reinstalling Retropsect (no change), upgrading retrospect to version 7.7 (no change) and about to try to look for another backup solution. Clearly the number of hang/error/fail to start problems that have cropped up in the last few weeks on the bulletin boards are related to this update issue. We all had a fully functioning product beforehand and we are all experiencing (and describing slightly differently) much the same issues. PLEASE ROXIO person, find the conflict and give us a resolution path otherwise my multi year use (and upgrades) of your otherwise excellent product will end. Just can't spend hours and hours trying to make my back up solution viable. Quote Link to comment Share on other sites More sharing options...
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