content unrecognized / old tapes

[mrmann]

I am pretty certain that this is a *SOFTWARE* issue. (I have cleaned the heads, shuffled the scsi chain, changed the power supply, refurbished the drive, etc. the list goes on and becomes rather embarrassing after a while).

 

 

 

All of my old tapes come up as "content unrecognized." Even the ones that were backed up on the same computer... I have upgraded to 9.2 (from 9.1 and older versions) but on other systems running 9.2, the tapes are recognized and work. I have tried turning off all the extensions that are unneccesary and I have upgraded to latest version of retrospect (5.0.201). Still unrecognized. Am I missing a driver? Is it something with the advanced driver kit? HELP!

[IrenaS]

There's a knowledgebase entry that you might find helpful at:

 

 

 

http://www.dantz.com/index.php3?SCREEN=knowledgebase_article&id=50

 

 

 

Without details on your configuration, though, it is difficult to offer further advice.

 

 

 

Go through the troubleshooting suggested, and if you are still having problems, repost with the following information:

 

 

 

Retrospect Version and build

 

Computer Model and speed

 

OS X version and build

 

Device (from Retrospect's Configure > Devices > Device Status window)

 

Device firmware (in the version column of the Device Status window)

 

Device interface

 

Media brand and size

 

Other Devices

 

 

 

If an external device, please provide:

 

Adapter Card

 

Adapter Card firmware

 

Adapter Card driver for OS X

 

 

 

Thanks,

 

 

 

Irena Solomon

 

Dantz Tech Support