ediblehedge Posted April 12, 2002 Report Share Posted April 12, 2002 Hi, We have been running Retrospect 5.0 since last Friday and generally it is working very well, but on my iBook running 10.1.3 the Retrospect client seems to turn itself off just for fun. I've been keeping an eye on it for the last few days and sometimes it will turn off during a backup, other times it turns off when its not running, but then is not seen by the server when my turn for backup comes round again. I've managed to get it backed up but it's been a far from slient background operation. Any help would be gratefully received. Many thanks Phil Link to comment Share on other sites More sharing options...
JStrickland Posted April 15, 2002 Report Share Posted April 15, 2002 I regret to inform you that I don't have a solution but.....I am experiencing the same problem and actually have an open incident with Dantz. They are aware of others having this problem and do seem to be working hard to solve the problem. I know I have performed several tests and run some logs on the client. All my info has been sent to them and they are going to try to gleen some useful info from them. Hopefully a solution will be reached soon. Link to comment Share on other sites More sharing options...
Mayoff Posted April 15, 2002 Report Share Posted April 15, 2002 Hello, Try the following. Launch Retrospect. Edit your script and click on Options. Locate the option for Client Execution>Speed Threshold and click "use default". If you were not already at the "default" settings, try the backup again to see if this resolves the problem you are having Link to comment Share on other sites More sharing options...
JStrickland Posted April 18, 2002 Report Share Posted April 18, 2002 That was one of the first things the Dantz tech had me try. Unfortunately it did not help matters any. I am just waiting patiently now for some news from the tech letting me know that at least they've isolated the problem and are on their way to a solution. Link to comment Share on other sites More sharing options...
IrenaS Posted April 18, 2002 Report Share Posted April 18, 2002 Can you confirm the version of the client that you are running? Link to comment Share on other sites More sharing options...
JStrickland Posted April 19, 2002 Report Share Posted April 19, 2002 OS X Client 5.0.528. Nate Walker, a Dantz Tech Support person, has emailed me and informed me that Dantz has reproduced the problem inhouse and is actively working on an update. Link to comment Share on other sites More sharing options...
bleslie Posted April 19, 2002 Report Share Posted April 19, 2002 I'm having a similar problem but it's with a fresh install of the Retrospect Client on a OS 10.1.4 machine. When I launch the client I can never switch it to ON. It just jumps back to the OFF position. Also, I can't select the preferences. When I hit the button or select preferences from the menu nothing happens. Link to comment Share on other sites More sharing options...
IrenaS Posted April 25, 2002 Report Share Posted April 25, 2002 Re: OS X Client 5.0.528. Nate Walker, a Dantz Tech Support person, has emailed me and informed me that Dantz has reproduced the problem inhouse and is actively working on an update. You need to *completely* remove the Preview client and then reinstall the shipping client. Instructions for removal of the Preview client are at the end of this post. bleslie, try some of the troubleshooting steps for the OS X client in the Knowledgebase: http://www.dantz.com/index.php3?SCREEN=knowledgebase_article&id=806 If you ever had a previous version of the client (beta, preview) installed, be sure that all traces have been removed per the Readme file from that release. Irena Solomon Dantz Tech Support To un-install the client, first move the folder "Dantz Beta" to the trash. When installed, the Retrospect client creates the folder: /Library/StartupItems/RetroClient and puts the following two files inside: RetroClient StartupParamaters.plist To remove them, you can drag the RetroClient folder to the trash, but you will not be able to empty them from the trash until after you restart your Macintosh. To empty the trash without restarting you will need to manually quit the "pitond" process: Step 1 - Open the Terminal application found in /Applications/Utilities/. Users who are familiar with typing in the UNIX shell may choose to perform these actions as the 'root' user and omit the 'sudo' in each of the commands below. Please enter Terminal commands carefully and accurately; there are no system warnings when removing files and folders through the command line interface. Step 2 - Type: sudo ps -cx | grep pitond Enter your user password at the "password" prompt (you must be logged in as a user with administrator privileges). If the Retrospect client process is running you will see something similar to this: 119 ?? Ss 0:03.63 pitond The first field (119 in this example; your number will be different) is the process number. You will need to enter the process number in the next step. Step 3 - Now kill the process by typing: sudo kill [process number] (Do not type the brackets around the process number) Re-enter your administrator password if requested Step 4 -The following files contain client state information. They do not need to be removed if you plan on either reinstalling the client or upgrading the client (note: the client password resides in the retroclient.state file). Should you wish to remove them, type the following commands: sudo rm /var/log/retroclient.history sudo rm /var/log/retroclient.log sudo rm /var/root/Library/Preferences/retroclient.state Link to comment Share on other sites More sharing options...
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