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error -523 on client


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Hi there. We have a computer with the latest (6.5.132) retrospect

client on it and are having problems with it. We keep getting

error -523 (can't track volumes) on it.

 

A quick search of the forum suggested we forget and re-add the client. This

did not work for us. I've removed and reinstalled the retrospect client and

still have the same results. The system is a dell NAS appliance. An unlicensed

sql server is the only device that displays under "volumes" in the client

properties.

 

The client appears to be working. The other 30+ clients work fine.

 

any ideas on what to do? We recently transferred a lot of data to this box and

it needs to get into the backup rotation soon.

 

thanks.

 

--chuck

 

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I get this error when trying to list the available volumes on the client:

 

configure > clients

 

bigdisk.oslc.org <properties>

 

click on <volumes> tab

 

error appears here.

 

No disk volumes are listed. This system has a

drive c

drive d

drive e

 

after the error appers, the only volume listed

is a sql server (unlicensed)

 

Since retrospect isn't finding the volumes from the client, no disks on that

system are being backed up.

 

--chuck

 

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