jones@strang.com Posted August 19, 2003 Report Share Posted August 19, 2003 Recently our XServe had a problem where we restarted and the machine would not show us the logon screen, just a blue screen. We called apple where we went into the command line (command + cmd key, I believe). Typed in some unix commands and then we were able to log in. After that we did a repair permissions on the system disk. Ever since then, when I try to start Retrospect, it asks for the authentication password to launch. When I type it in, the program just closes. I tried reinstalling the program, but that didn't work. Any ideas? Thanks! Link to comment Share on other sites More sharing options...
CallMeDave Posted August 19, 2003 Report Share Posted August 19, 2003 Can you tell us what commands you did that restored login ability? Can you authenticate other programs, such as System Preferences or the Keychain? Dave Link to comment Share on other sites More sharing options...
shadowspawn Posted August 19, 2003 Report Share Posted August 19, 2003 You might get some clues at least as to whether Retrospect is crashing by turning on crash reporting while you launch Retrospect. Open Console, and "Enable crash reporting" and "Automatically display crash logs" in the preferences. Then launch Retrospect again. (You can turn put the preferences back to the way they were afterwards if you wish.) Link to comment Share on other sites More sharing options...
jones@strang.com Posted August 20, 2003 Author Report Share Posted August 20, 2003 Here's what the Apple tech said regarding the problem. Are there any files I should delete so Retrospect can install and run correctly? BTW, I can authenticate other programs, including running the Retrospect installer. --->Kyle The commands that I described before are done through Apple-S. Regarding Retrospect, no idea. The privileges were corrected by Disk Utility to what they are by default but since you reinstalled Retrospect and there's no change, it cannot be permissions. I would check w/ Dantz, the publisher of Retrospect to see if there are core files to be removed first before reinstalling. Steve > From: Support Customer <jones@strang.com> > Reply-To: jones@strang.com, track.e13la@services.apple.com > Date: Wed, 20 Aug 2003 13:31:04 -0700 (PDT) > To: smaggi@apple.com > Subject: [222671] Incident #19202916 > > > > > ----- Support Request Follows ----- > > Date: Wed, 20 Aug 2003 16:20:31 -0400 > To: premium.support@apple.com > Subject: Incident #19202916 > From: jones@strang.com > > Hi, > > We recently had a problem w/ our XServe not coming up to a logon screen > on > startup. The tech, Steve I believe, had me boot up w/ command+S and > had me > type in some Unix commands (I don't know which ones) and had me do a > verify > disk permissions once we successfully logged on. Thanks a bunch for > that. > > The problem now is our backup software, Retrospect, won't start. When > trying to launch it, it asks for authorization. Once it's successfully > entered, the program doesn't launch; it just closes. Since the changes > we > made was the only thing that changed, I'm thinking that possible > changes in > permissions for this program is causing it not to launch. I reinstalled > Retrospect but that did not correct the problem. Any help/insight > would be > appreciated. Link to comment Share on other sites More sharing options...
natew Posted August 21, 2003 Report Share Posted August 21, 2003 Hi As long as you uninstall Retrospect using the Uninstaller all Retrospect files will be removed. Reboot te machine and try the install again. If that fails try running Retrosepect as the Root user. That will at least get you around the authentication window. Nate Link to comment Share on other sites More sharing options...
jones@strang.com Posted August 21, 2003 Author Report Share Posted August 21, 2003 I ran the uninstaller, but that didn't work. Same symptoms. It did say that it couldn't delete all files because they couldn't be deleted or in use. I'll log on as root tonight after business hours to see if that will work. Link to comment Share on other sites More sharing options...
natew Posted August 22, 2003 Report Share Posted August 22, 2003 Hi Just to double check- you did reboot after you ran the uninstall right? Nate Link to comment Share on other sites More sharing options...
macvoodoo Posted August 24, 2003 Report Share Posted August 24, 2003 I have this exact same problem. Retrospect 5.1 will not launch. Never even shows up briefly in the Dock. CONSOLE ----------- Aug 24 01:12:11 g4 WindowServer[1839]: ERROR! execle(/Applications/Retrospect 5.1/Retrospect/Contents/MacOS/Retrospect) returned, err=22 Mac OS X 10.2.6 G4/400 (AGP) 1.2G RAM Link to comment Share on other sites More sharing options...
jones@strang.com Posted August 27, 2003 Author Report Share Posted August 27, 2003 No, I didn't restart. I did log on as root and it launched. I'm curious as to what caused this, though. Thanks for the help. Link to comment Share on other sites More sharing options...
natew Posted August 28, 2003 Report Share Posted August 28, 2003 Hi The reboot after the install is fairly key as it uninstalls some files that are in use. It may clear things up for you. Nate Link to comment Share on other sites More sharing options...
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