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Backup Failure with 5.6 and Maxtor Ext HDrive


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Wonder if anyone can help - and save what is left of my hair!

 

I have just purchased a Maxtor 5000DV external hard-drive that comes equipped with Retrospect 5.6. It has a great selling feature - a button on the front of the case that generates a script to run an 'automatic' backup of all your files.

 

Only it hasn't worked so far! 15+ attempts, re-installs, removal of a variety of software that looks like it might be conflicting, downlaoding the latest drivers and still no joy.

 

The latest logs give this message...instIniWriteItem: WritePrivateProfileString failed, error 5.

 

I'm running the ext HD over Firewire - the PC is P4 1.8 Win2K 512 Mb Ram.

 

Any ideas very gratefully received!

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Hi

 

Setting the one button feature aside for one moment, have you checked out the tutorials on how to duplicate and backup to a hard drive?

http://www.dantz.com/index.php3?SCREEN=kbase&ACTION=KBASE&id=27446

 

http://www.dantz.com/index.php3?SCREEN=kbase&ACTION=KBASE&id=27445

 

Can you also explain what "Not working" means? Better yet please explain what type of backup you would like to perform

 

Thanks

Nate

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