jones42 Posted July 12, 2003 Report Share Posted July 12, 2003 I get an internal error trying to create a disaster recovery CD image. Version 6.0.206 . Latest driver updates made no difference. Dumps assert_log.utx with instructions to email to Dantz. That just bounces back with a standard email saying not to email Dantz technical support. Since I don't have a support contract, I have no idea what I'm supposed to do with their stack dump. The Tech Note concludes that I should contact Dantz. Brilliant! Here is is, verbatim: >>> Retrospect detected a failure: This report documents an unusual condition detected by Retrospect's internal integrity checking. This might be caused by a software bug, but can also be the result of an incompatibility, hardware malfunction, damaged system software, or other problems. Details on possible causes and troubleshooting advice are given in Technical Note 307, Internal Consistency Check Failed, which can be found on Dantz's website: http://www.dantz.com/support For more information and assistance, please send this report to Dantz Technical Support. You should include a brief note describing the steps that led to this failure along with your name, address, and registration number. Internet: Electronic mail: tech_support@dantz.com Telephone: Voice: 925/253-3050 FAX: 925/253-9099 Mailing address: Dantz Development Corporation Attn: Technical Support 4 Orinda Way, Building C Orinda, CA 94563 USA [cut old dumps] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX OS: Windows 2000 version 5.0 (build 2195), Service Pack 4 Application: C:\Program Files\Dantz\Retrospect\Retrospect.exe, version 6.0.206 Exception occurred on 7/10/2003 at 10:04:14 AM Error info: Assertion failure at "tstring.cpp-1899" Exception code: E0000000 ASSERTION Fault address: 7C4EA4E1 0001:000094E1 KERNEL32.dll Thread ID: 00000CBC, Name: Immediate execution thread EAX:11ACF654 CS:001B EIP:7C4EA4E1 EFlags:00000206 EBX:00764670 SS:0023 ESP:11ACF64C EBP: 11ACF6A4 ECX:00000000 DS:0023 ESI:11ACF6E4 FS: 003B EDX:6007367C ES:0023 EDI:11ACF674 GS: 0000 Module Fn (symbol or seg:offset in DLL) Args =============== ================================= ======================================================================= KERNEL32.dll 0001:000094E1 E06D7363 1 3 11ACF6D8 11AECD64 11AEB700 E06D7363 1 MSVCR70.dll 0001:0001AA05 0 0 11AECD64 11AEB700 00764670 60073690 11ACF6F4 11ACF294 bedrock.dll DebugHandler::Throw +53 E0000000 1 1 11ACF748 11ACF848 60044E0D E0000000 1 bedrock.dll assertLog +1B E0000000 1 11ACF748 'essA' 'oitr' 'af n' 'ruli' 'ta e' bedrock.dll Debug +59 6007208C 0000076B 11ACF868 11ADF96C 11AECD64 00007FC4 11ACF87C 6003D39A bedrock.dll TString::setBufferSize +D1 0000801C 11ADF96C FFFF3FE1 11ACF890 6003D511 11AE0AA4 11AD002C 11ADF96C bedrock.dll TString::Append +A9 11AE0AA4 11AD002C 11ADF96C 11AE0EF0 6341EC8E 11AE0A8C 0 1962B89C bedrock.dll TString::operator+= +1D 11AE0A8C 0 1962B89C 1962B8EC 0 10964FE4 0 0 PCDR.DLL exd2CreateTxtSetup +1A8B 109BB61C 109C1548 11AED848 10964FCC 11AEDCE0 11AEDD5C 0 0 PCDR.DLL exd2Begin +2D48 109BB61C 109BB634 0 11AEE6E0 6062B461 109BB61C 0 109BB634 meson.dll ModuleData::send +652 109BB61C 'ExBg' 109BB634 0 11AEE6E0 6062B461 109BB61C 0 meson.dll doTask +299 'ExOp' 0 109BB61C 'ExBg' 11AEE220 11AEE220 11AEFCCC 11AEE228 meson.dll TThread::TaskSend +23 0016D1EC 'ExOp' 109BB61C 'ExBg' 109BB634 0 11AEE6E0 6062B461 ENGINEHI.DLL execDoRun +1EE 109BB61C 0 109BB634 109622DC 11AEE7A0 60609BE1 109BB61C 0 meson.dll doTask +21E 'EScr' 60226BB2 0 0 11AEE718 11AEE718 0016D1EC 11AEE728 meson.dll TThread::TaskCall +21 0016D1EC 'EScr' 60226BB2 109BB61C 0 109BB634 109622DC 11AEE7A0 ENGINEHI.DLL execRun +33 109BB61C 0 109BB61C 109622DC 10D06950 60609BE1 106674EC 106ADC34 meson.dll ModuleData::send +652 109BB61C 'ExRu' 0 109BB61C 109622DC 10D06950 60609BE1 106674EC meson.dll TMesonMsg::Do +89 0 0 0016D1EC 11AEE830 77E167D9 0043DE70 11AEE928 0 meson.dll TThread::mesonDoOne +139 0016D1EC 11AEEAD4 6060EBBC 0 11AEED7C 0 0 77F8C277 meson.dll TThread::mesonQFlush +3E 0 11AEED7C 0 0 77F8C277 1 00000010 0 meson.dll msgHelper +2D 0016D1EC 1 11AEF03C 11AEF524 00764670 0 0 0016D1EC meson.dll doTask +21E 'Msg ' 6060EB8F 0 0 11AEEFC4 11AEEFC4 1 11AEF000 meson.dll TThread::TaskCall +21 0016D1EC 'Msg ' 6060EB8F 0016D1EC 1 11AEF03C 11AEF524 00764670 meson.dll TThread::MsgBlock +96 'Msg ' 11AEF4C4 6062B461 11AEF9B4 6062B461 'LopT' 0016D1EC 6003AEB7 meson.dll msgInTask +1F 11AEF9B4 6062B461 'LopT' 0016D1EC 6003AEB7 0 10D06500 11AEFED0 meson.dll doTask +21E 'MsgT' 6060FAFD 0 0 11AEF4FC 11AEF4FC 0016D1EC 11AEF4FC meson.dll TThread::TaskCall +21 0016D1EC 'MsgT' 6060FAFD 11AEF9B4 6062B461 'LopT' 0016D1EC 6003AEB7 meson.dll loopInTask +27 'LopT' 0016D1EC 6003AEB7 0 10D06500 11AEFED0 606323DF 0 meson.dll doTask +21E 'LopT' 6060FAD1 0 0 11AEF9EC 11AEF9EC 11AEFED0 11AEFA0C meson.dll TThread::TaskCall +21 0016D1EC 'LopT' 6060FAD1 'LopT' 0016D1EC 6003AEB7 0 10D06500 meson.dll TThread::MsgLoop +45 'LopT' 11AEFA54 11AEFF3C 109BB61C 11AEFEDC 6062B461 106674EC 0 ENGINEHI.DLL execIStartThreadProc +8F 106674EC 0 106ADC34 10D06968 10D068E4 6003ABE1 10D06950 60609BE1 meson.dll doTask +21E 'Task' 602282A0 0 0 11AEFF14 11AEFF14 60631D2E 11AEFF80 meson.dll TThread::TaskCall +21 0016D1EC 'Task' 602282A0 106674EC 0 106ADC34 10D06968 10D068E4 meson.dll modThreadRoot +14F 10D0652C 0000000C 00000014 00764670 840E44C0 11AEFF8C -1 11AEFFDC MSVCR70.dll 0001:0000312F 00764670 0000000C 00000014 00764670 7FFAD000 '|O2(' 11AEFFC0 '|O2(' KERNEL32.dll 0001:0000887C 7C0040E2 00764670 0 00000008 00000103 FFEEFFEE 0 00130000 Thread ID: 000007E0, Name: RetroFrameThread EAX:00000002 CS:001B EIP:77E12F5C EFlags:00000246 EBX:C0000000 SS:0023 ESP:10D0D380 EBP: 10D0D398 ECX:00000000 DS:0023 ESI:10D0D3EC FS: 0038 EDX:00000000 ES:0023 EDI:10D0D438 GS: 0000 Module Fn (symbol or seg:offset in DLL) Args =============== ================================= ======================================================================= USER32.dll 0001:00001F5C 10D0D3EC 0 0 0 108D8434 10D0D408 6060EDDD 10D0D3EC bedrock.dll UGetMessage +25 10D0D3EC 0 0 0 0 10D0D69C 1093390C 0 meson.dll msgHelper +24E 108D8434 1 10D0D940 10D0DF70 C0000000 1093390C 'cCTk' 108D8434 meson.dll doTask +21E 'Msg ' 6060EB8F 0 0 10D0D8F8 10D0D8F8 1 10D0D934 meson.dll TThread::TaskCall +21 108D8434 'Msg ' 6060EB8F 108D8434 1 10D0D940 10D0DF70 C0000000 meson.dll TThread::MsgBlock +96 'Msg ' 10D0D9A4 10D0DE8C 0 1093C8FC 1093C8FC 1093C8FC 1 UIMESON.DLL childCreate_Task +1D6 1093390C 105F1684 00C00005 10D0E0A8 0 1068E27C 10D0DF48 10933A14 meson.dll doTask +21E 1093390C 61670570 0 0 10D0DE64 10D0DE64 10933918 10D0DE84 meson.dll TThread::TaskCall +21 108D8434 1093390C 61670570 1093390C 105F1684 00C00005 10D0E0A8 0 UIMESON.DLL childCreate +63 1093390C 00C00005 10D0E0A8 0 1068E27C 10D0DF48 1093390C 105F16E0 meson.dll ModuleData::send +652 1093390C 'cCrt' 00C00005 10D0E0A8 0 1068E27C 10D0DF48 1093390C UIMESON.DLL childClassCreate +58 105F1684 00C00005 10D0E0A8 0 1068E27C 0 0 10D0E0A8 meson.dll ModuleData::send +652 105F1684 'WCCr' 00C00005 10D0E0A8 0 1068E27C 0 0 UIMESON.DLL paneCreateNew +53 1068E27C 00C00005 10D0E0A8 0 0 0 10D0E0A8 10D0E0A8 meson.dll ModuleData::send +652 1068E27C 'PCNw' 00C00005 10D0E0A8 0 0 0 10D0E0A8 UIPROD.DLL disSpawn +FF 1068E27C 10D0E588 60609BE1 1068E27C 'Emrg' 0 106ADC34 108FB678 UIPROD.DLL disLocSelect +15 1068E27C 'Emrg' 0 106ADC34 108FB678 00143010 108FB5A4 3 meson.dll ModuleData::send +652 1068E27C 'LocS' 'Emrg' 0 106ADC34 108FB678 00143010 108FB5A4 UIPROD.DLL locBarSimulateClick +85 00142F74 'Emrg' 001520D8 2 10D0E6C0 60609BE1 0015203C 1093371C meson.dll ModuleData::send +652 00142F74 'lbsc' 'Emrg' 001520D8 2 10D0E6C0 60609BE1 0015203C UIPROD.DLL overviewCtrlHit +80 0015203C 1093371C 00000010 109337CC 1093373C 10D0E810 60609BE1 1093371C meson.dll ModuleData::send +652 0015203C 'CtlH' 1093371C 00000010 109337CC 1093373C 10D0E810 60609BE1 UIMESON.DLL itemSendAbove +90 1093371C 'CtlH' 1093371C 00000010 109337CC 1093373C 10D0E810 60609BE1 meson.dll ModuleData::send +652 1093371C 'ISAb' 'CtlH' 1093371C 00000010 109337CC 1093373C 10D0E810 UIMESON.DLL btnPress +9F 1093371C 00000010 109337CC 1093373C 0 0 10933798 00000008 meson.dll ModuleData::send +652 1093371C 'CtlP' 00000010 109337CC 1093373C 0 0 10933798 UIMESON.DLL btnClickUp +1DE 1093371C 10D0E97C 00000010 105CCCA8 105CCC2C 1093371C 10D0E954 60609BE1 meson.dll ModuleData::send +652 1093371C 'ICUp' 10D0E97C 00000010 105CCCA8 105CCC2C 1093371C 10D0E954 UIMESON.DLL rootpClickUp +DE 105CCC0C 10D0E97C 00000010 00000202 0 00000202 1093373C 00000063 meson.dll ModuleData::send +652 105CCC0C 'ICUp' 10D0E97C 00000010 00000202 0 00000202 1093373C UIMESON.DLL windItemProc +44F 00050306 00000202 0 000C0045 10D0EAC8 DCBAABCD 10D0EA64 77E12DC5 USER32.dll 0001:00001CA8 61671D97 00050306 00000202 0 000C0045 10D0EB0C 10D0EFF4 00764288 USER32.dll 0001:00001DC5 10D0EAC0 0 6004C651 10D0EAC0 00000202 10D0EA90 6060F185 10D0EAC0 USER32.dll 0001:00001F0F 10D0EAC0 00000100 10D0EADC 6060EF04 108D8434 10D0EAC0 0 10D0ED70 meson.dll msgDispatch +6B 108D8434 10D0EAC0 0 10D0ED70 0 0 'IGEn' 1 meson.dll msgHelper +375 108D8434 1 10D0F044 10D0F52C 00764288 10D0F058 60609BE1 108D8434 meson.dll doTask +21E 'Msg ' 6060EB8F 0 0 10D0EFCC 10D0EFCC 1 10D0F008 meson.dll TThread::TaskCall +21 108D8434 'Msg ' 6060EB8F 108D8434 1 10D0F044 10D0F52C 00764288 meson.dll TThread::MsgBlock +96 'Msg ' 10D0F4CC 6062B461 10D0F9BC 6062B461 'LopT' 108D8434 6003AEB7 meson.dll msgInTask +1F 10D0F9BC 6062B461 'LopT' 108D8434 6003AEB7 0 0012E56C 10D0FED0 meson.dll doTask +21E 'MsgT' 6060FAFD 0 0 10D0F504 10D0F504 108D8434 10D0F504 meson.dll TThread::TaskCall +21 108D8434 'MsgT' 6060FAFD 10D0F9BC 6062B461 'LopT' 108D8434 6003AEB7 meson.dll loopInTask +27 'LopT' 108D8434 6003AEB7 0 0012E56C 10D0FED0 606323DF 0 meson.dll doTask +21E 'LopT' 6060FAD1 0 0 10D0F9F4 10D0F9F4 'retr' 10D0FA14 meson.dll TThread::TaskCall +21 108D8434 'LopT' 6060FAD1 'LopT' 108D8434 6003AEB7 0 0012E56C meson.dll TThread::MsgLoop +45 'LopT' 108A2D0C 10D0FEDC 6062B461 106A518C 0012E55C 106ADC34 0012E330 UIPROD.DLL rfThread +CB 106A518C 0012E55C 106ADC34 0012E330 0012E330 0 00000010 0 meson.dll doTask +21E 'Task' 6194ADBD 0 0 10D0FF14 10D0FF14 60631D2E 10D0FF80 meson.dll TThread::TaskCall +21 108D8434 'Task' 6194ADBD 106A518C 0012E55C 106ADC34 0012E330 0012E330 meson.dll modThreadRoot +14F 0012E27C 0 0 00764288 840E44C0 10D0FF8C -1 10D0FFDC MSVCR70.dll 0001:0000312F 00764288 0 0 00764288 7FFD5000 0 10D0FFC0 0 KERNEL32.dll 0001:0000887C 7C0040E2 00764288 0 '\\\\' '\\\\' '\\\\' '\\\\' '\\\\' Thread ID: 00000B80, Name: Volume tracker thread EAX:10C0AD2C CS:001B EIP:77F95342 EFlags:00000202 EBX:00004021 SS:0023 ESP:10C0AC6C EBP: 10C0AF4C ECX:00000000 DS:0023 ESI:77F95337 FS: 0038 EDX:00000000 ES:0023 EDI:00100001 GS: 0000 Module Fn (symbol or seg:offset in DLL) Args =============== ================================= ======================================================================= ntdll.dll 0001:00014342 10C0B300 0 10C0B0BC 0 0 0 6354E8F7 10C0B32C KERNEL32.dll 0001:00006783 10C0B540 10C0C2C8 10C0B7A0 1 003A0043 0057005C 004E0049 00000015 PCVLDRVR.DLL UGetVolumeInformation +138 10C0E548 10C0D40C 10C0D38C 10C0D3FC 10C0C784 1 0 0 PCVLDRVR.DLL TPCVol::GetInfo +262 10C0D36C 003A0041 0000005C 635813E8 0 0 0 0 PCVLDRVR.DLL TThreadVolTrak::Poll +524 00000113 10C0EAC4 10C0E9F4 10C0E9DC 77E12CA8 000602A2 00000113 1 PCVLDRVR.DLL volTrakWndProc +98 000602A2 00000113 1 0 10C0EACC DCBAABCD 10C0EA68 77E12DC5 USER32.dll 0001:00001CA8 63523C85 000602A2 00000113 1 0 10C0EB10 10C0EFF8 00764288 USER32.dll 0001:00001DC5 10C0EAC4 0 6004C651 10C0EAC4 0 10C0EA94 6060F185 10C0EAC4 USER32.dll 0001:00001F0F 10C0EAC4 0 10C0EAE0 6060EF04 1089292C 10C0EAC4 0 10C0ED74 meson.dll msgDispatch +6B 1089292C 10C0EAC4 0 10C0ED74 0 0 0 1 meson.dll msgHelper +375 1089292C 1 10C0F048 10C0F530 00764288 0 0 1089292C meson.dll doTask +21E 'Msg ' 6060EB8F 0 0 10C0EFD0 10C0EFD0 1 10C0F00C meson.dll TThread::TaskCall +21 1089292C 'Msg ' 6060EB8F 1089292C 1 10C0F048 10C0F530 00764288 meson.dll TThread::MsgBlock +96 'Msg ' 10C0F4D0 6062B461 10C0F9C0 6062B461 'LopT' 1089292C 6003AEB7 meson.dll msgInTask +1F 10C0F9C0 6062B461 'LopT' 1089292C 6003AEB7 0 10B0C27C 10C0FED0 meson.dll doTask +21E 'MsgT' 6060FAFD 0 0 10C0F508 10C0F508 1089292C 10C0F508 meson.dll TThread::TaskCall +21 1089292C 'MsgT' 6060FAFD 10C0F9C0 6062B461 'LopT' 1089292C 6003AEB7 meson.dll loopInTask +27 'LopT' 1089292C 6003AEB7 0 10B0C27C 10C0FED0 606323DF 0 meson.dll doTask +21E 'LopT' 6060FAD1 0 0 10C0F9F8 10C0F9F8 00764288 10C0FA18 meson.dll TThread::TaskCall +21 1089292C 'LopT' 6060FAD1 'LopT' 1089292C 6003AEB7 0 10B0C27C meson.dll TThread::MsgLoop +45 'LopT' 10C0FEDC 6062B461 10B0C358 10B0C358 1085CE6C 1085CDA4 00000015 PCVOL.DLL vtloVolTrakThread +3A 10B0C358 10B0C358 1085CE6C 1085CDA4 00000015 0 0 00130178 meson.dll doTask +21E 'Task' 60956454 0 0 10C0FF14 10C0FF14 60631D2E 10C0FF80 meson.dll TThread::TaskCall +21 1089292C 'Task' 60956454 10B0C358 10B0C358 1085CE6C 1085CDA4 00000015 meson.dll modThreadRoot +14F 10B0C2A8 00764288 6000CC67 00764288 840E44C0 10C0FF8C -1 10C0FFDC MSVCR70.dll 0001:0000312F 00764288 00764288 6000CC67 00764288 7FFD6000 10B0CB4C 10C0FFC0 10B0CB4C KERNEL32.dll 0001:0000887C Thread ID: 00000134, Name: Controller thread EAX:1085CD8C CS:001B EIP:77E12F5C EFlags:00000246 EBX:00764288 SS:0023 ESP:10B0E81C EBP: 10B0E834 ECX:00000000 DS:0023 ESI:10B0E888 FS: 0038 EDX:00000000 ES:0023 EDI:10B0E8D4 GS: 0000 Module Fn (symbol or seg:offset in DLL) Args =============== ================================= ======================================================================= USER32.dll 0001:00001F5C 10B0E888 0 0 0 1081EB74 10B0E8A4 6060EDDD 10B0E888 bedrock.dll UGetMessage +25 10B0E888 0 0 0 10B0EE1C 10B0EB38 0 0 meson.dll msgHelper +24E 1081EB74 1 10B0EE0C 10B0F2F4 00764288 -1 00000208 1081EB74 meson.dll doTask +21E 'Msg ' 6060EB8F 0 0 10B0ED94 10B0ED94 1 10B0EDD0 meson.dll TThread::TaskCall +21 1081EB74 'Msg ' 6060EB8F 1081EB74 1 10B0EE0C 10B0F2F4 00764288 meson.dll TThread::MsgBlock +96 'Msg ' 10B0F294 6062B461 10B0F784 6062B461 'LopT' 1081EB74 6003AEB7 meson.dll msgInTask +1F 10B0F784 6062B461 'LopT' 1081EB74 6003AEB7 0 0012E2A4 10B0FA18 meson.dll doTask +21E 'MsgT' 6060FAFD 0 0 10B0F2CC 10B0F2CC 1081EB74 10B0F2CC meson.dll TThread::TaskCall +21 1081EB74 'MsgT' 6060FAFD 10B0F784 6062B461 'LopT' 1081EB74 6003AEB7 meson.dll loopInTask +27 'LopT' 1081EB74 6003AEB7 0 0012E2A4 10B0FA18 606323DF 0 meson.dll doTask +21E 'LopT' 6060FAD1 0 0 10B0F7BC 10B0F7BC 10B0F7C8 10B0F7DC meson.dll TThread::TaskCall +21 1081EB74 'LopT' 6060FAD1 'LopT' 1081EB74 6003AEB7 0 0012E2A4 meson.dll TThread::MsgLoop +45 'LopT' 0000000C 0 0 000004E4 0 10B0F800 006F0063 Retrospect.exe controllerThread +2D5 0014C824 0012EF24 0012E380 0012E380 00000011 0 0 0012E65C meson.dll doTask +21E 'Task' 61106144 0 0 10B0FF14 10B0FF14 60631D2E 10B0FF80 meson.dll TThread::TaskCall +21 1081EB74 'Task' 61106144 0014C824 0012EF24 0012E380 0012E380 00000011 meson.dll modThreadRoot +14F 0012E2D0 0 60609E98 00764288 840E44C0 10B0FF8C -1 10B0FFDC MSVCR70.dll 0001:0000312F 00764288 0 60609E98 00764288 7FFD7000 0012E15C 10B0FFC0 0012E15C KERNEL32.dll 0001:0000887C Thread ID: 00000BFC, Name: Quit handler thread EAX:00000000 CS:001B EIP:77E12F5C EFlags:00000246 EBX:00763860 SS:0023 ESP:1035E3A8 EBP: 1035E3C0 ECX:0014CA3C DS:0023 ESI:1035E414 FS: 0038 EDX:00000000 ES:0023 EDI:1035E460 GS: 0000 Module Fn (symbol or seg:offset in DLL) Args =============== ================================= ======================================================================= USER32.dll 0001:00001F5C 1035E414 0 0 0 001AD40C 1035E430 6060EDDD 1035E414 bedrock.dll UGetMessage +25 1035E414 0 0 0 0 1035E6C4 0 0 meson.dll msgHelper +24E 001AD40C 1 1035E998 1035EE80 00763860 0 0 001AD40C meson.dll doTask +21E 'Msg ' 6060EB8F 0 0 1035E920 1035E920 1 1035E95C meson.dll TThread::TaskCall +21 001AD40C 'Msg ' 6060EB8F 001AD40C 1 1035E998 1035EE80 00763860 meson.dll TThread::MsgBlock +96 'Msg ' 1035EE20 6062B461 1035F310 6062B461 'LopT' 001AD40C 6003AEB7 meson.dll msgInTask +1F 1035F310 6062B461 'LopT' 001AD40C 6003AEB7 0 0012EEE4 1035FA18 meson.dll doTask +21E 'MsgT' 6060FAFD 0 0 1035EE58 1035EE58 001AD40C 1035EE58 meson.dll TThread::TaskCall +21 001AD40C 'MsgT' 6060FAFD 1035F310 6062B461 'LopT' 001AD40C 6003AEB7 meson.dll loopInTask +27 'LopT' 001AD40C 6003AEB7 0 0012EEE4 1035FA18 606323DF 0 meson.dll doTask +21E 'LopT' 6060FAD1 0 0 1035F348 1035F348 0 1035F368 meson.dll TThread::TaskCall +21 001AD40C 'LopT' 6060FAD1 'LopT' 001AD40C 6003AEB7 0 0012EEE4 meson.dll TThread::MsgLoop +45 'LopT' 1035F37C 1035F37C 00000011 0 0 0 0 meson.dll QuitWindowStart +174 0012EFC0 0012EFC0 0012F1E4 0012F1E4 00000013 0 0 0012F2D0 meson.dll doTask +21E 'Task' 60613EA0 0 0 1035FF14 1035FF14 60631D2E 1035FF80 meson.dll TThread::TaskCall +21 001AD40C 'Task' 60613EA0 0012EFC0 0012EFC0 0012F1E4 0012F1E4 00000013 meson.dll modThreadRoot +14F 0012EF10 00130000 00193D10 00763860 840E44C0 1035FF8C -1 1035FFDC MSVCR70.dll 0001:0000312F 00763860 00130000 00193D10 00763860 7FFD9000 77FCC651 1035FFC0 77FCC651 KERNEL32.dll 0001:0000887C Thread ID: 00000BF8, Name: Server thread EAX:109B776C CS:001B EIP:77E12F5C EFlags:00000246 EBX:00762738 SS:0023 ESP:1025EA54 EBP: 1025EA6C ECX:109B776C DS:0023 ESI:1025EAC0 FS: 0038 EDX:00000000 ES:0023 EDI:1025EB0C GS: 0000 Module Fn (symbol or seg:offset in DLL) Args =============== ================================= ======================================================================= USER32.dll 0001:00001F5C 1025EAC0 0 0 0 0019EBE4 1025EADC 6060EDDD 1025EAC0 bedrock.dll UGetMessage +25 1025EAC0 0 0 0 0 1025ED70 0 0 meson.dll msgHelper +24E 0019EBE4 1 1025F044 1025F52C 00762738 0 0 0019EBE4 meson.dll doTask +21E 'Msg ' 6060EB8F 0 0 1025EFCC 1025EFCC 1 1025F008 meson.dll TThread::TaskCall +21 0019EBE4 'Msg ' 6060EB8F 0019EBE4 1 1025F044 1025F52C 00762738 meson.dll TThread::MsgBlock +96 'Msg ' 1025F4CC 6062B461 1025F9BC 6062B461 'LopT' 0019EBE4 6003AEB7 meson.dll msgInTask +1F 1025F9BC 6062B461 'LopT' 0019EBE4 6003AEB7 0 0012EEE4 1025FED0 meson.dll doTask +21E 'MsgT' 6060FAFD 0 0 1025F504 1025F504 0019EBE4 1025F504 meson.dll TThread::TaskCall +21 0019EBE4 'MsgT' 6060FAFD 1025F9BC 6062B461 'LopT' 0019EBE4 6003AEB7 meson.dll loopInTask +27 'LopT' 0019EBE4 6003AEB7 0 0012EEE4 1025FED0 606323DF 0 meson.dll doTask +21E 'LopT' 6060FAD1 0 0 1025F9F4 1025F9F4 1025FCB8 1025FA14 meson.dll TThread::TaskCall +21 0019EBE4 'LopT' 6060FAD1 'LopT' 0019EBE4 6003AEB7 0 0012EEE4 meson.dll TThread::MsgLoop +45 'LopT' 0014CA1C 1025FEDC 6062B461 -1 0012EFD8 0012F1E4 0012F1E4 meson.dll serverThread +6B -1 0012EFD8 0012F1E4 0012F1E4 77F891D2 00000024 0012F2D0 0012F2D0 meson.dll doTask +21E 'Task' 60608474 0 0 1025FF14 1025FF14 60631D2E 1025FF80 meson.dll TThread::TaskCall +21 0019EBE4 'Task' 60608474 -1 0012EFD8 0012F1E4 0012F1E4 77F891D2 meson.dll modThreadRoot +14F 0012EF10 0012E908 00130688 00762738 840E44C0 1025FF8C -1 1025FFDC MSVCR70.dll 0001:0000312F 00762738 0012E908 00130688 00762738 7FFDA000 00130000 1025FFC0 00130000 KERNEL32.dll 0001:0000887C Thread ID: 00000B24, Name: Main thread EAX:1085CD8C CS:001B EIP:77E12F5C EFlags:00000246 EBX:00000000 SS:0023 ESP:0012DF58 EBP: 0012DF70 ECX:0012DC4C DS:0023 ESI:0012DFC4 FS: 003B EDX:00000000 ES:0023 EDI:0012E010 GS: 0000 Module Fn (symbol or seg:offset in DLL) Args =============== ================================= ======================================================================= USER32.dll 0001:00001F5C 0012DFC4 0 0 0 00153624 0012DFE0 6060EDDD 0012DFC4 bedrock.dll UGetMessage +25 0012DFC4 0 0 0 0 0012E274 0 0 meson.dll msgHelper +24E 00153624 1 0012E548 0012EA30 0 0 0 00153624 meson.dll doTask +21E 'Msg ' 6060EB8F 0 0 0012E4D0 0012E4D0 1 0012E50C meson.dll TThread::TaskCall +21 00153624 'Msg ' 6060EB8F 00153624 1 0012E548 0012EA30 0 meson.dll TThread::MsgBlock +96 'Msg ' 0012E9D0 6062B461 0012EEC0 6062B461 'LopT' 00153624 10918410 meson.dll msgInTask +1F 0012EEC0 6062B461 'LopT' 00153624 10918410 0 0012F3D8 0012F3D8 meson.dll doTask +21E 'MsgT' 6060FAFD 0 0 0012EA08 0012EA08 00153624 0012EA08 meson.dll TThread::TaskCall +21 00153624 'MsgT' 6060FAFD 0012EEC0 6062B461 'LopT' 00153624 10918410 meson.dll loopInTask +27 'LopT' 00153624 10918410 0 0012F3D8 0012F3D8 606323DF 0 meson.dll doTask +21E 'LopT' 6060FAD1 0 0 0012EEF8 0012EEF8 0 0012EF18 meson.dll TThread::TaskCall +21 00153624 'LopT' 6060FAD1 'LopT' 00153624 10918410 0 0012F3D8 meson.dll TThread::MsgLoop +45 'LopT' 0 0000000B 0012F3E4 6062B461 0 0012FF1C 61110C9F meson.dll mesonGo +122 0 0012FF1C 61110C9F 0 0 0014D398 0012F424 01000200 meson.dll doTask +21E 'Prog' 606084E3 0 0 0012F41C 0012F41C 000003D0 0012F420 meson.dll TThread::TaskCall +21 00153624 'Prog' 606084E3 0 0012FF1C 61110C9F 0 0 meson.dll Meson +2C 0 0 0014D398 0012F424 01000200 00000009 0 0 Retrospect.exe _WinMain +2AF 61100000 0 001335CB 1 0065002E 00650078 7FFDF000 003E003C Retrospect.exe _WinMainCRTStartup +191 0065002E 00650078 7FFDF000 0 0012FFC8 0 -1 7C4FF0B4 KERNEL32.dll 0001:000077F5 61110DCD 0 000000C8 00000100 EEFFEEFF 2 0 0000FE00 Link to comment Share on other sites More sharing options...
Mayoff Posted July 12, 2003 Report Share Posted July 12, 2003 At what point when creating the DR CD does this happen? Are you selecting the i386 from the hard drive or from the Windows CD? I would suggest using the i386 from the CD. Link to comment Share on other sites More sharing options...
jones42 Posted July 12, 2003 Author Report Share Posted July 12, 2003 I was selecting the I386 directory C:\WINNT\ServicePackFiles\i386 . I didn't use the CD-ROM because that doesn't include the various service packs I have since loaded. Is it still OK to use the CD? I *think* I've seen this same error in slightly different parts of the process. In the dump attached it occurred when it had examined the files on my disk. Approx 200,000 of them. Probably all. But before it had asked me where to save the image. I'm sure that once it did get to ask me where to save the image (and when I gave it the name of an old image it even erased it before crashing). BTW, some more info. No idea if relevant: Program Files\Dantz\Retrospect ends up with approx 58000 zero-length "temporary files", e.g Rtr19D4 Link to comment Share on other sites More sharing options...
Mayoff Posted July 12, 2003 Report Share Posted July 12, 2003 I don't know what these temporary files are. I would uninstall and reinstall Retrospect. Also, you are going to be safer using the i386 from the CD, even with the Service Packs you have previously installed. Link to comment Share on other sites More sharing options...
jones42 Posted July 16, 2003 Author Report Share Posted July 16, 2003 It works now, thanks. I deleted the 58550 zero length *.tmp files and re-installed Retrospect using the "repair" option. Now works fine. Link to comment Share on other sites More sharing options...
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