craig1327 Posted July 1, 2003 Report Share Posted July 1, 2003 Hello, I recently upgraded from Retrospect 5.6 for Windows to Restrospect 6.5 Single Server. This is on a Windows 2000 Pro machine with a SCSI DLT1 drive. Ever since upgrading, I get many more "sharing violation" errors than I ever received before. In particular, every file in the "registry" directiory \winnt\system32\config\ cannot be backed up do to "can't read, error -1020 (sharing violation)". This never happened with Retrospect 5.6. Is there something I'm doing wrong or a setting that I need to change in order to get things functioning correctly like they used to be. Thanks for any advice. -Craig Link to comment Share on other sites More sharing options...
Mayoff Posted July 1, 2003 Report Share Posted July 1, 2003 Make sure you are running 6.5.319. We fixed a problem with Open File in that release. Link to comment Share on other sites More sharing options...
craig1327 Posted July 2, 2003 Author Report Share Posted July 2, 2003 I upgraded to version 6.5.319 but am still having the problem when backing up the server. Below is an excerpt from the log. I tried running the back up as both the "logged in" user and then specifically as an administrator with the same results. Next, I guess I'll try running an unattended back-up to see if running as the built-in system account helps. All of these files backed-up fine under version 5.6. File "C:\Documents and Settings\Administrator\NTUSER.DAT": can't read, error -1020 (sharing violation) File "C:\Documents and Settings\Administrator\ntuser.dat.LOG": can't read, error -1020 (sharing violation) File "C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat": can't read, error -1020 (sharing violation) File "C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG": can't read, error -1020 (sharing violation) File "C:\winnt\system32\config\default": can't read, error -1020 (sharing violation) File "C:\winnt\system32\config\default.log": can't read, error -1020 (sharing violation) File "C:\winnt\system32\config\sam": can't read, error -1020 (sharing violation) File "C:\winnt\system32\config\sam.log": can't read, error -1020 (sharing violation) File "C:\winnt\system32\config\security": can't read, error -1020 (sharing violation) File "C:\winnt\system32\config\security.log": can't read, error -1020 (sharing violation) File "C:\winnt\system32\config\software": can't read, error -1020 (sharing violation) File "C:\winnt\system32\config\software.log": can't read, error -1020 (sharing violation) File "C:\winnt\system32\config\system": can't read, error -1020 (sharing violation) File "C:\winnt\system32\config\system.alt": can't read, error -1020 (sharing violation) Link to comment Share on other sites More sharing options...
Mayoff Posted July 2, 2003 Report Share Posted July 2, 2003 1) Check the Retrospect Launcher Service to make sure it is running under the "system account" 2) Make sure you are backing up C: and not a subvolume of the Windows directory 3) Is this a local backup of the disk or is this backup of another computer via filesharing? These files are normally copied as part of the snapshot using a Microsoft API. Retrospect normally would not attempt to backup these files directly. If you go to configure>Backup Sets and get properties on the snapshot, does it display "registry" as being backed up? Link to comment Share on other sites More sharing options...
craig1327 Posted July 2, 2003 Author Report Share Posted July 2, 2003 1) Check the Retrospect Launcher Service to make sure it is running under the "system account" yes, it is running under the local system account. 2) Make sure you are backing up C: and not a subvolume of the Windows directory yes, it is backing up the entire c: (note the other file sharing errors in the documents and settings directory) 3) Is this a local backup of the disk or is this backup of another computer via filesharing? it is a local backup of the disk that Retropect is installed on. 4)If you go to configure>Backup Sets and get properties on the snapshot, does it display "registry" as being backed up? yes, registry is listed under the "contains" area of the snapshot properties. Link to comment Share on other sites More sharing options...
Mayoff Posted July 2, 2003 Report Share Posted July 2, 2003 This would indicate that even though you get these errors, the Microsoft API is backing up the registry. For some reason we are not "excluding" files that we would normally skip during the copy phase. Is this happening with any other users on the network? Is Retrospect installed in the default path? Link to comment Share on other sites More sharing options...
craig1327 Posted July 3, 2003 Author Report Share Posted July 3, 2003 Nope, it is not happening to any other users, just the server itself. No, Retrospect is not installed in the default path (or drive). So, maybe that is what is confusing it? Interesting since it was never a problem before. Thanks for your help. -Craig Link to comment Share on other sites More sharing options...
Mayoff Posted July 3, 2003 Report Share Posted July 3, 2003 You may want to try installing to the default path and drive. That is probably the cause. Link to comment Share on other sites More sharing options...
craig1327 Posted July 3, 2003 Author Report Share Posted July 3, 2003 If that is not an option (long story), can i safely assume that everything is being backed-up okay and ignore those errors? Link to comment Share on other sites More sharing options...
Mayoff Posted July 3, 2003 Report Share Posted July 3, 2003 I think you can safely ignore these errors, as long as the snapshot properties displays the registry as backed up Link to comment Share on other sites More sharing options...
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