dgtldan Posted May 30, 2003 Report Share Posted May 30, 2003 Hello, We recently upgraded from 4.3 to 5 Server and lost compatibility with a few of our loaders. Qualstar TLS-4220, TLS-4210 A, Exabyte X80 with native, 480 or, X200 emulation, can no longer be seen under the devices page in Retrospect and are reporting "no driver". All the above noted devices work with 1.8 ADK in 4.3. Is anyone experiencing similer issues? Ironically the reason we upgraded was because one of our TLS-4210 A devices stopped working under 4.3! Upgrading to 5 Server solved this issue, but introduced the above noted situation. All loaders have AIT-2 drives, run on OS 9.2, are on same type of G4s fitted with gigabit cards, and dual channel Atto UL2D SCSI cards. TIA Link to comment Share on other sites More sharing options...
kcrawford Posted June 6, 2003 Report Share Posted June 6, 2003 I'm having the same issue, but with a brand new out of the box Qualstar 4440. Works with 4.3, but not with 5.0. Workgroup supports greater than 8 tapes in a library correct? Link to comment Share on other sites More sharing options...
AmyJ Posted June 6, 2003 Report Share Posted June 6, 2003 Make sure the ADK file _is not_ in the Retrospect 5.0 program folder. It is not needed and may conflict with any current Retrospect Driver Updates. Make sure you have the latest driver update file, available at: http://www.dantz.com/en/support/updates.dtml Link to comment Share on other sites More sharing options...
kcrawford Posted June 9, 2003 Report Share Posted June 9, 2003 The ADK was not installed and I was already using the latest driver. Retrospect 4.3 works fine with either unit. 5.0 does not work with the 4440. Same cable, terminator, card, settings, and cpu work fine with a brand new TLS-4222i, but not with the TLS-4440. SCSI IDs on both are set the same. ID 2 for the drive and ID 4 for the Library. Using a Retrospect Server edition serial made no difference. What is my next step? Link to comment Share on other sites More sharing options...
dgtldan Posted June 9, 2003 Author Report Share Posted June 9, 2003 We are experiencing same issues with a slew of units we have tested. Various TLS series, 4410, 4410A, 4220, 4222, which are essentially exactly the same mechanism, do not show up in the devices page. The response from tech support was that it may be because they have the I/O port or Barcode reader fitted in them, however, I have other Qualstar libraries with I/O ports and Barcode readers fitted which work correctly. Quite honestly, we don't care for the proper operation of the I/O port or the Barcode reader as we well understand RS not dupporting these devices for the current Mac OSs. It sure will be good to get all the same family of libraries running though! Any support is appreciated. Link to comment Share on other sites More sharing options...
AmyJ Posted June 9, 2003 Report Share Posted June 9, 2003 Try changing the SCSI ID's as follows: Drive 2 Loader 5 If this doesn't work, try: Drive 5 Loader 6 Link to comment Share on other sites More sharing options...
dgtldan Posted June 9, 2003 Author Report Share Posted June 9, 2003 Setting the Drive to ID 2 and Loader to ID 5 worked on a TLS-4220. The TLS now reports 1.31 under version in the Device Status page. Ironically this is the same firmware it was reporting before from Apple System Profiler. I had the Drive set to ID 0, guess that made RS unhappy! The only odd thing now is that i have to keep a tape in the drive or the library will not perform a scan media! Any reason for this to happen? I will test a TLS-4222 later and report the results as well. Would an X80 work this way as well, emulating a Exabyte 480? Thanks Amy. Link to comment Share on other sites More sharing options...
kcrawford Posted June 10, 2003 Report Share Posted June 10, 2003 I tried both of these ID suggestions, but got the same result. Sees the drive, but not the loader on the 4440. What's next? Link to comment Share on other sites More sharing options...
kcrawford Posted June 10, 2003 Report Share Posted June 10, 2003 Well, problem solved by Dantz phone support. Drive ID needs to be set to 4 on QUALSTAR 4440 s. The key was to enable scsi logging. (option click preferences and find scsi logging). It stated right in the log that the loader expected the drive to be on 4. DeviceAccess: Closed Device QUALSTAR|TLS-4440|219a nildrGetDriveScsiID: loader says a drive at 5 nildrGetDriveScsiID: loader says a drive at 2 nildrGetDriveScsiID: loader says a drive at 3 nildrGetDriveScsiID: loader says a drive at 4 nildrGetDriveScsiID: loader expects a drive at 0:4 Link to comment Share on other sites More sharing options...
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