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Can anybody help please?

 

 

 

OS X Server running Retrospect Workgroup. 8 clients half on OSX, half OS9. All latest software.

 

 

 

Problem is that for one OS9 client and three OSX clients when try to configure from server getting error 541 message. See client but client not running.

 

 

 

I have reinstalled clients several times and uninstalled all previous versions of Retrospect. Have enabled root user on OSX. Have zapped the pram.

 

 

 

I would be really grateful if anybody had any tips on sorting this out.

 

 

 

Thanks...

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The clients are all on and waiting for first access. I have tried to sort them one at a time. Try as I can, I have uninstalled and reinstalled and taken all previous versions off beforehand etc.

 

 

 

Clearly there is something interferring with the client installation that I haven't spotted?

 

 

 

Further suggestions gratefully received!

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Here's a list of troubleshooting steps from our Knowledgebase. One thing: if you had clients installed previously (Beta clients, or 4.x clients installed on a classic system) make sure that these are UNinstalled, and that they no longer show up in the Backup Clients database (Configure > Clients).

 

 

 

First, narrow down the possible source of the problem: client, server or network?

 

 

 

Do you have other clients on your network that are showing up? If so, concentrate your troubleshooting on the client or clients that are not showing up.

 

 

 

If no clients are showing up, begin troubleshooting the server.

 

 

 

Checking an OS X client

 

 

 

1. Check that the machine has a valid IP address from the computer's Network preferences pane. In OS X, open the System Preferences from the Apple Menu and select Network.

 

 

 

2. Check that the status is Ready or Waiting for First Access. If there is an error listed on the client control panel, continue down the list, or check the Knowledgebase for specific error codes or messages.

 

 

 

3. Go to the System Preferences from the Apple Menu and select Network preferences. Change the pull-down menu to Show Active Network Ports. Make sure that the port that you wish to use with Retrospect is listed first in this window. If not, you may change the order by dragging the desired item to the top of the list and clicking "Apply Now."

 

 

 

4. Check that the client service, pitond, is running. Open Process Viewer, at Applications/Utilities. Look for pitond in the list of processes. If it is not listed, open the Retrospect client and turn it on; check again. (Note that Process Viewer by default updates only every 20 seconds. Change this in Process Viewer if you want it to update more quickly). If it still isn't listed, restart the computer and check again.

 

 

 

5. A Retrospect client running in Classic mode (for instance, if you installed it on a computer running OS 9, and then upgraded to OS X) can interfere with the OS X client. If you are having problems with the client starting or staying on, go to your System Preferences from the Apple Menu and open your Classic Preferences. Quit Classic mode if it is running. If you have the Retrospect client set to wait at shutdown, you may need to force quit Classic mode. Once you have done this, try starting the OS X client again. If this works, disable the Classic client by removing the Retrospect client control panel from the Extensions folder of your OS 9 system folder.

 

 

 

6. If the process is running but you are still having trouble connecting, try restarting the client process. Command-click the off button on the client to kill the pitond process. Then restart the process by turning the client on or restarting the computer.

 

 

 

7. If you still cannot see the client, uninstall the client software with the installer and reinstall.

 

 

 

 

 

Checking the Server

 

 

 

1. Go to the System Preferences from the Apple Menu and select Network preferences. Change the pull-down menu to Show Active Network Ports. Make sure that the port that you wish to use with Retrospect is listed first in this window. If not, you may change the order by dragging the desired item to the top of the list.

 

 

 

2. Check that the computer is obtaining a valid IP address from the Network preferences pane.

 

 

 

3. Check that you have the adequate edition of Retrospect to access the client. Workgroup or Server is required to access a client in another subnet.

 

 

 

4. Check that there is TCP/IP communication between the server and the client by pinging the client. To do this, open up the OS X Network Utility, located at Applications/Utilities. Click the ping tab, enter in the IP address of the client that you are testing, then click Ping. If there are errors in the ping, this means that there is something blocking TCP/IP communication between the server and the client.

 

 

 

 

 

Checking the Network and Third Party Factors

 

 

 

1. If there are firewalls on your network, or if any of the machines that you are accessing have a built-in personal firewall, be sure to enable incoming and outgoing TCP/IP and UDP packets through Retrospect's port, port 497.

 

 

 

2. Ensure that your network hardware is configured to pass UDP and TCP packets on the network. Also ensure that subnet broadcast and Multicast are not being blocked or prevented by the router.

 

 

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