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Retrospect 6.5 no longer runs OneTouch


mgatehouse

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I have a Maxtor USB external hard-drive which has a button you press to launch 'OneTouch' backup. The drive originally came with Retrospect Express which I upgraded to Retrospect Professional 6.0 and now to 6.5

 

The OneTouch button worked perfectly under Express and 6.0 --launching a script named Maxtor OneTouch (Duplicate). It's a really nifty feature that means I can back up in a matter of seconds after each work session.

 

After downloading and installing the upgrade to Retrospect Professional 6.5, the OneTouch button no longer works correctly: it launches Retrospect, but does not initiate execution of the script.

 

I'm sure there's a simple solution!

 

Mike Gatehouse, in Brecon, South Wales, UK

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The Maxtor OneTouch button has never been tested by Dantz with Retrospect 6.5 and is not supported at this time.

 

If you would like to use your Maxtor drive, you will need to schedule a backup or perform a manual execution from within Retrosepect.

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If OneTouch worked under 6.0 and the OneTouch button still successfully launches Retrospect, surely it wouldn't be too difficult to make it run the script as well? Is it too much to hope someone might take a quick look at the problem (sounds to me like an ini file or command-line parameter syntax or name changed in the upgrade)?

 

Mike Gatehouse, in Brecon, South Wales, UK

 

 

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